Most Surface PCs are Not Getting Windows 10 Version 2004 Yet

Posted on July 10, 2020 by Paul Thurrott in Microsoft Surface, Windows 10 with 38 Comments

No, you’re not crazy. Microsoft has not unblocked the release of the May 2020 Update on most Surface PCs, contrary to reports.

My Windows Weekly cohost Mary Jo Foley had been doggedly following this story because the reality we’re hearing from readers and listeners has never matched Microsoft’s claims from about 10 days ago that it had removed the update blockers on most Surface PCs. And today, she found some proof: Microsoft has quietly reworded a support document that previously stated that most Surface PCs would soon get the May 2020 Update.

“This issue was resolved in KB4557957 and the safeguard hold has been removed as of June 29, 2020,” the support document originally noted. “It can take up to 48 hours before the update to Windows 10, version 2004 is offered.”

Microsoft fans aren’t known for their patience, but as that 48 hours quickly turned into a week or more with no updates in sight, the complaints started pouring in. And now, the support document has been reworded.

“This issue was resolved in KB4557957 and the safeguard hold has been removed as of June 29, 2020,” the document now reads. “Please note, if there are no other safeguards that affect your device, it can take up to 48 hours before the update to Windows 10 version 2004 is offered.”

The key bit, Foley says, is the part that reads, “if there are no other safeguards that affect your device.” As it turns out, there are other safeguards in place that are keeping most Surface PCs—including many Surface Laptop 3s, Surface Pro 7s, Surface Go 2s, Surface Books 2 and 3, and Surface Pro Xs—from getting the May 2020 Update. And no, Microsoft isn’t saying what those are.

And yes, we’re all wondering why this is such a clusterfuck. Seriously, Microsoft.

Elevate the Conversation!

Join Thurrott Premium to enjoy our Premium comments.

Premium member comments on news posts will feature an elevated status that increases their visibility. This tab would allow you to participate in Premium comments with other premium members. Register to join the other Premium members in elevating the conversation!

Register or Subscribe

Join the discussion!

BECOME A THURROTT MEMBER:

Don't have a login but want to join the conversation? Become a Thurrott Premium or Basic User to participate

Register