When Customer Support is Your Achilles Heel (Premium)

This morning, my Fitbit Charge 3 band broke at the buckle. But getting it replaced under warranty was an even worse experience.

Look, I get it: Fitbit straps---like all fitness band straps---must break at an alarming rate. And replacements are cheap: I can buy three third-party Charge 3 bands on Amazon.com for less than $7 (!). But the problem with this sort of thing is that you never th...

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