When Customer Support is Your Achilles Heel (Premium)

This morning, my Fitbit Charge 3 band broke at the buckle. But getting it replaced under warranty was an even worse experience.

Look, I get it: Fitbit straps---like all fitness band straps---must break at an alarming rate. And replacements are cheap: I can buy three third-party Charge 3 bands on Amazon.com for less than $7 (!). But the problem with this sort of thing is that you never th...

Gain unlimited access to Premium articles.

With technology shaping our everyday lives, how could we not dig deeper?

Thurrott Premium delivers an honest and thorough perspective about the technologies we use and rely on everyday. Discover deeper content as a Premium member.

Tagged with

Share post

Please check our Community Guidelines before commenting

Newsletter

Stay up to date with the latest tech news from Thurrott.com!

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

Thurrott © 2023 BWW Media Group