To add to the furor over the new Quick Assist, if you have multiple users on your computer, each user will have to install the new version if they expect to need assistance.
dftf
<p>Was it only available via the <em>Store</em> on all-versions of <em>Windows 8</em>, or just the <em>RT</em> version (which would make-sense, given that one was more locked-down on what you could do — I can’t say I’ve ever used 8 much at-all).</p><p><br></p><p>If the answer is "it was only via the <em>Store</em> on all editions" then I guess you could also it was similar to macOS at the time — didn’t they used to publish major new <em>macOS</em> releases in the Store, rather than in the "Software Update" utility?</p>
dftf
<p>If you could manage to get the ".appx" installer-file for the new Quick Assist manually, then you could use the <strong>Add-AppxPackage</strong> command in <em>PowerShell </em>to deploy it. (Or if you use either the <em>Store for Business</em> or <em>Store for Eduction</em> versions of the <em>Store</em> app, it will be made-available in there soon also.)</p><p><br></p><p>Some good-news offered: the UAC prompt requirement is being addressed on both <em>Windows 10</em> and <em>11</em>, and the Control + Windows + Q key-sequence will also launch the new version soon also. For <strong>Windows 11</strong> only, they have also confirmed in the next major-update (22H2), the new app will be shipped as part of the OS, and will become a per-machine type install, and so when updated in the Store, will be up-to-date for all users. On <em>Windows 10</em>, however, the app will remain a per-user install and the legacy version will become hidden from the Start Menu (no shortcuts to it), but users could still browse the <em>Windows</em> sub-folders and launch it from the EXE manually.</p>
dftf
<p>They have confirmed that in <strong><em>Windows 11 </em></strong>in-future, the new version will get shipped as-part-of the OS, and it will become a per-machine type install. On <em>Windows 10</em>, however, the UAC prompt will get removed, but the app will remain a per-user type install, and no mention that they will ship it pre-installed as part of the OS.</p><p><br></p><p>See: <strong>support.microsoft.com/en-us/windows/install-quick-assist-c17479b7-a49d-4d12-938c-dbfb97c88bca</strong></p>
dftf
<p>Must say though: I’m surprised by the number of people here who’s companies actually use the built-in support software.</p><p><br></p><p>In <em>every company I have ever worked-at</em>, the built-in tool (originally <em>Remote Assistance</em>, thesedays <em>Quick Assist</em>) is either disabled by-policy, or the shortcuts hidden and never used. Third-party solutions, like <em>TeamViewer, LanDesk, LogMeIn Rescue</em>, <em>Bomgar</em>, <em>UltraVNC </em>(of those I can remember) were always used instead. <em>Remote Desktop</em> was still used for server-access, and with my current company, the <em>SCCM </em>remote-control tool built into <em>Configuration Manager </em>is now used… but <em>Quick Assist</em> isn’t. (Users can also share their screen via <em>Teams </em>or <em>Skype for Business</em>, of course, though UAC prompts cannot be responded-to, of course.)</p>