Apple on Friday quietly announced free service programs aimed at fixing endemic problems with two of its most high-profile and expensive devices, the iPhone X and the MacBook Pro.
“Apple has determined that some iPhone X displays may experience touch issues due to a component that might fail on the display module,” an Apple support document notes. “Apple or an Apple Authorized Service Provider will replace the display module on eligible devices, free of charge.”
Sign up for our new free newsletter to get three time-saving tips each Friday — and get free copies of Paul Thurrott's Windows 11 and Windows 10 Field Guides (normally $9.99) as a special welcome gift!
"*" indicates required fields
Symptoms of this problem include a display, or parts of a display, that do not respond to touch and a display that reacts as if touched even if it is not. Apple also notes that this issue is limited to the 2017 iPhone X; presumably, newer models like the iPhone XS, XS Max, and XR are not impacted.
The MacBook Pro issue is even more serious since it results in data loss.
“Apple has determined that a limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive,” a separate Apple support document explains. “13-inch MacBook Pro units with affected drives were sold between June 2017 and June 2018.”
It’s been a tough couple of years for Apple hardware quality. Most recently, Apple admitted to a manufacturing defect in the iPhone 8. And its MacBook Pro laptops have been dogged by keyboard reliability problems so severe that a single crumb stuck under a key is enough to warrant a repair for the unusable computer.
<blockquote><em><a href="#364962">In reply to ghostrider:</a></em></blockquote><p>At least Apple acknowledges the issue and fixes it for free. They've done it many other times as well. Other major OEMs don't even do that even products are within the warranty period.</p>
<blockquote><em><a href="#364987">In reply to Angusmatheson:</a></em></blockquote><p>when it comes to customer service and supporting their products, Apple is head and shoulders above the rest. Does that mean they're perfect and don't make mistakes? Of course not, but overall they do a great job.</p>
<p> I see apple fans downvoting all comments that they don't like against their beloved company</p>
<blockquote><em><a href="#365345">In reply to paul-thurrott:</a></em></blockquote><p><br></p><p>LOL no, but I can Imagine :)</p><p><br></p><p>P.s.</p><p>Website notifications are still broken, i dont' get any if someone reply to my comment for example</p>
<blockquote><em><a href="#365283">In reply to dontbe_evil:</a></em></blockquote><p><br></p><p>and they're keep doing this… but you have to put more effort, the rest of objective people overtook you with upvotes</p>