Apple to Replace Faulty iPhone 11 Displays

Apple has acknowledged widespread problems with the displays on iPhone 11 handsets and says that it will replace them for free.

“Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module,” an Apple support notice explains. “Affected devices were manufactured between November 2019 and May 2020.”

Not sure about the “small percentage,” but given the date range, it’s fair to believe that millions if not tens of millions of iPhone 11s are impacted by this issue.

Own an iPhone 11? You can use an Apple serial number checker on the Apple Support website to determine if your iPhone 11 is eligible. If so, Apple says that it or an Apple Authorized Service Provider will replace the display free of charge.

If you previously paid to replace an iPhone 11 display, contact Apple about getting a refund.

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Conversation 9 comments

  • RonV42

    Premium Member
    05 December, 2020 - 9:51 am

    <p>That is a lot of devices. I guess the Apple Tax on devices is actually a slush fund for Apple to account for these types of issues. </p>

  • sammyg

    06 December, 2020 - 7:26 am

    <p>We have 3 -11’s from that time range none of them qualify. Not having issues either. </p>

  • jmawgdog

    Premium Member
    06 December, 2020 - 11:45 am

    <p>We have 4 in my home, I checked the SN of all 4. Not eligible or affected. Thanks for the heads up, Paul</p>

  • spiderman2

    06 December, 2020 - 12:23 pm

    <p>oh apple is so nice, it's totally not because they're scared of another of many class action as usual</p>

  • staggersteve

    Premium Member
    07 December, 2020 - 11:23 am

    <p>When has Apple ever announced a replacement program without the standard line 'a small percentage?'</p>

    • Paul Thurrott

      Premium Member
      08 December, 2020 - 8:31 am

      I assume it’s a legal requirement designed to fend off class action lawsuits.

  • Saarek

    07 December, 2020 - 11:57 am

    <p>Didn't the iPhone X have the same problem? Unusual that they did not fix the problem back then, why keep something faulty on the market that will cost them to fix.</p>

    • rbgaynor

      07 December, 2020 - 2:53 pm

      <blockquote><em><a href="#598310">In reply to Saarek:</a></em></blockquote><p>Similar does not mean the same as. Entirely possible the issues are unrelated.</p>

  • wright_is

    Premium Member
    08 December, 2020 - 3:43 am

    <blockquote><em><a href="#598133">In reply to lvthunder:</a></em></blockquote><p>Agreed. It is part of the price calculation that you make when manufacturing and selling devices, you have to account for a percentage of the devices being defective and having to be repaired / swapped out.</p><p>Heck, we had 50 Compaq LTEs delivered for our sales force, 80% DOA and another 15% had stress fractures in the case after a month. At the time Compaq was the premium quality brand in PCs. Turned out there was a faulty batch and while we bought a 50 at one time, they all came from the affected batch! If we'd ordered 50 over time, probably 2 – 3% would have been faulty.</p>


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