The Free Version of LastPass is About to Get Less Useful

Posted on February 16, 2021 by Paul Thurrott in Cloud, Mobile, Web browsers with 119 Comments

LastPass has long offered both free and paid versions of its password manager, but the free version is about to get a lot less useful.

“As our community of users continues to grow, we need to adapt our offerings to keep up with the constantly evolving digital world,” LastPass’ Dan DeMichele writes in the announcement post. “With that, we have some changes to our LastPass Free offering.”

And those changes are going to dramatically impact this product for the worse: Starting March 16, LastPass Free will only support an unlimited number of computers or mobile devices, not both. Today, this offering works across an unlimited number of both computers and mobile devices.

LastPass will determine which is your active device type based on which type of device you sign-in to first starting on March 16. After that, you’ll have three opportunities to switch your active device type.

Additionally, LastPass Free users will lose access to email-based support starting on May 17. As of that date, only LastPass Premium and Families customers will have access to email-based support. And LastPass Free users will be limited to accessing the self-help resources on the LastPass Support Center and getting help from other customers and LastPass specialists in the LastPass Community.

Obviously, this change is intended to entice LastPass Free customers to upgrade to LastPass Premium, which also includes web monitoring, emergency access, unlimited device type access, a security score dashboard, dedicated personal support, advanced multi-factor authentication and more. LastPass Premium costs just $3 per month when billed annually, but LastPass is offering a limited time discount, bringing the cost down to $2.25 per month (when billed annually, so you’ll be paying $27).

You can learn more about this change on the LastPass Support website.

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