The iPhone 12 Pre-order Process was not Good


The pre-order process was awful. I had the day off, so I woke up at 7:55 a.m. EDT to log in and pre-order a saved “favorite”. It took a few tries but I got to the order screen (got a bad gateway error which an F5 solved), and finally got to the AppleCard application, as I wanted to use their two free years to pay for it. That was the disaster part. It timed out multiple times, and I finally got a screen saying that an AppleCard Specialist was reviewing my application and would reach out if necessary. I tried a few more times, and finally gave up. Then, I had my wife try it (she already has an AppleCard), and it succeeded, but by that time, the delivery date had dropped to 10/30 (from 10/23). I tried later that day (just to see if it would work) and it still failed. It finally worked Sunday afternoon and I was approved, but I didn’t finalize the order, as we already have the one coming that my wife ordered.

I tried to apply a few days beforehand, but you have to do it from an iOS device, or when checking out with a purchase. I’m switching from Android and don’t have an iOS device. I had considered resetting my wife’s old iPhone 7, and applying beforehand, and I should have, but at the time she didn’t seem keen on me resetting her device (although I apparently misunderstood her hesitancy, and she was actually fine with it).

Moral of the story? If you ever want to pay with an AppleCard and you’re not already approved, find a way to get approved beforehand, and not the day of the pre-order.

Comments (5)

5 responses to “The iPhone 12 Pre-order Process was not Good”

  1. minke

    IMHO one should never pre-order any tech device. Wait until the inevitable first bugs are reported, worked out, or discussed to see if they can be worked around. Personally, I like to read both the professional reviews and wait for quite a bit of feedback from actual users before I plunk down my hard-earned money. What's the rush?

    • Greg Green

      In reply to Minke:

      LOL! But here it wasn’t the desired tech that was buggy, it was getting the tech that was buggy. Some companies should just contract this out to Amazon, they seem to do pretty well with preorders (though my few preorders have been for items far less popular than iPhones).

      • wright_is

        In reply to Greg Green:

        Yes, but getting to use overloaded servers to apply for the credit card at the same time is not a good idea.

        The OP had seen that the server was overloaded when he went to the site (gateway errors etc.), so I would have waited a couple of days and tried again.

    • jbinaz

      In reply to Minke:

      Well, Apple has a pretty good track record for hardware. Off the top of my head, the antenna issue with the iPhone 4 (I think it was the 4) is the only one that comes to mind, although there may be more - I'll blame my faulty memory. There have been more software issues lately, but those typically get fixed quickly. iOS 14.0.1 is already out, so my new device will either ship with that or be updated immediately.

      I'm a little more "anxious" this year because I have a 2 1/2 year old Samsung S8 with a battery that won't last more than half a day. Also, I'm looking forward to jumping to iOS (on a phone; I had an iPad 2 years ago). I may hate it and jump back to Android, but I decided that I'd at least try it, as I'm tired of Google and their privacy invasions and tracking. That should at least be better on the iPhone, especially with iOS 14. We'll see.

  2. jbinaz

    I was thinking about my post after I hit "Post."

    I hope it didn't sound like whining, but if it did, it was more of an annoyance. In the grand scheme of life, it's an annoyance that the process wasn't smooth when it should have been (this isn't Apple's first rodeo), and I will likely have to wait an extra week. But the problem is definitely a first world problem. It's not like I don't have a working phone (the battery needs replacement).