Best Buy and Vizio (From today’s FRD)

I currently work for Best Buy as a Geek Squad Delivery Agent. I have installed several Vizio TVs this year (both M and P series) and I have an E series mounted in my living room. I have experienced some things with these TVs that may be helpful to you.

Vizios have a very good picture. You would need to get a very high end Samsung or LG OLED to get better picture quality. Vizios tend to need a little more tweeking as far as color temperature and audio sync out of the box, where Samsung and LG TVs (especially Samsung) are pretty much at best picture quality out of the box.

Where current Vizios suffer is in their smart apps interface. The UI is slow, and the apps can be buggy. Even on P series TVs. I believe Samsung and Roku have the best TV UIs available right now. But having Chromecast built is is very nice. I was very happy to see that with Vizios 2020 TVs, they are targeting UI performance with Smartcast 4.0 and upgraded internals.

On reliability, our TV repair techs tell me they tend to replace back light driver boards more often on Vizio TVs than on other brands. But their reliability is on par with other brands.

And you are correct, Best Buy employees are not paid on commission. The in-store associates do not have as much experience with actual set-up as the Geek Squad home theater agents.

I hope this helps. Let me know if you have any questions.

Conversation 7 comments

  • Brad Sams

    Premium Member
    06 January, 2020 - 1:16 pm

    <p>This is helpful, thank you!</p>

  • will

    Premium Member
    06 January, 2020 - 2:10 pm

    <p>Based on this information, it would be good to see what the new UI is and how it performs. </p><p><br></p><p>I have the same Samsung unit that Brad as behind him, it is 4 years old and the image is amazing. I don't think it has all the Dolby HDR stuff and only HDR10 but it is still an amazing image. A friend got the Sony OLED openbox and that image is even better, but not something I would change my TV out for.</p>

  • illuminated

    06 January, 2020 - 7:55 pm

    <p>I prefer my TVs as dumb as possible. TVs are good at showing stuff. Sound is not their strength nor are the apps.</p><p><span style="color: rgb(0, 0, 0);">I wonder why do TVs need any tweaking out of the box at all? </span></p>

  • gregsedwards

    Premium Member
    06 January, 2020 - 9:18 pm

    <p>I’d agree that the app selection on SmartCast 3.0 isn’t the best, but all the fundamental apps are there. And for anything else, you can usually cast via built-in ChromeCast or AirPlay. They do routinely update the platform and most newish sets seem to get the updates. Even my 2016 model is still as current as my 2019 model. Perhaps the upgrade to SmartCast 4.0 will bring native Disney+ or Google Play store support.</p>

  • txag

    07 January, 2020 - 4:28 pm

    <p>None of my tv-based apps have been great, and some of the smart TV sets are getting downright creepy in watching us. So I just do not set up the WiFi and my TV sets are now dumb. I use the Apple TV box or a Roku for the apps and services I want.</p>

  • Chris_Kez

    Premium Member
    07 January, 2020 - 4:44 pm

    <p>Like other comments (and Paul?) have said, I don’t care about my TV being smart. I’d rather use a separate box that I can swap out or update at will. A recent TV exec— it may have been from Vizio— acknowledged they were tracking users through on-board apps, and that TVs would actually be more expensive without that tracking. No thanks! </p>

  • earlster

    Premium Member
    07 January, 2020 - 6:46 pm

    <p>Like some others here, my Samsung SmartTV was connected to my WiFi once when it was new, to get updates and out of curiosity. Since then it has been disconnected and I use it as a dumb display, with a proper receiver for audio and a Roku and XB1 as inputs.</p>

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