HP Service experience

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What experience have others had with HP support?

Reason I ask is I purchased a Spectre 360 in August due to many positive reviews. I was looking forward to a nice laptop with exceptional battery life. I haven’t been getting good battery life (only about 3 hours) so I contacted HP. The updated the BIOS and a driver and checked back in a couple of days – no improvement. Now I have to ship it to their repair facility (on their dime at least) and will be without a laptop until it returns in up to 5-7 business days (so 2 weeks with shipping).

when I had issues with my Surface, Microsoft just swapped it and I wasn’t out of having a computer.

what are other’s experience with getting HP repairs – do they get the job done or will I have a lifetime of issues?

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