This is sadly not surprising, and based on how things have gone recently, very easy to believe:
Former MSFTy, don’t bother wasting your time giving feedback. Nobody cares, those that cared left. Microsoft has a weird culture, very top down, very passive aggressive between departments. For a brief while I would diligently prepare bugs for the dog food software. I would even walk over to visit people responsible for it and chat about it. Even for software where ‘zero bugs’ was important they’d just delete a whole bunch of bugs and see if any bounce (come back). Eventually people get sick of refilling so they get to zero but bounce by exhausting the very people eying time help them.
Enough social media pressure may end up risking a line item in a PMs yearly goals. So that might get looked at.
Even the some of the most backward laggards (e.g. government departments) are sick to death of Microsoft and have long been introducing policies that all new software has to be web only.
Those pointing to Azure as the future should know that they have very aggressive sales who often vastly oversell to customers. Customers aren’t renewing at the same level. Plus I don’t see them being able to compete with Amazon long term. You can only buy Skype for the bundled government customer so many times.