Just lost my temper with a tech support scam caller

Hi all,

So my day didn’t even start out that great to begin with, since my car wouldn’t start and I had to have it towed to my mechanic. But about 45 minutes ago I got a call from a scammer, and I really lost my patience. Usually when they call I just say, “I know this is a scam, stop calling,” and hang up, but this time I decided to chew the guy out. Since he was smart enough to corner me with logic — he asked me how I knew this was a scam — I just retorted with the same logic, saying, hey, maybe unicorns are real? I’ve never seen one, but you can’t know about that which you don’t see, correct? Anyway, I kept telling him how good and clever the guy was (my voice getting louder and louder), and said, yeah, yeah, my computer has problems, sure it does. The icing on the cake was toward the end of the call when he launched his last salvo: He claimed he had my PIN. I said, sure you do. Stop calling. And hung up.

Sheesh … ya know, I’m normally a mild-mannered person, and I was a little shocked afterward that I reacted that way. But you can only take so much, you know what I mean?

Be on the lookout fellas, these guys are out there.

Conversation 40 comments

  • lvthunder

    Premium Member
    09 April, 2019 - 7:16 pm

    <p>I just hang up on them. Scammers don't create do not call lists so it doesn't matter if you tell them not to call again.</p>

    • ErichK

      Premium Member
      09 April, 2019 - 7:21 pm

      <blockquote><em><a href="#419561">In reply to lvthunder:</a></em></blockquote><p>Right … I don't know why I would think they would obey what I say anyways. :-|</p>

    • AnOldAmigaUser

      Premium Member
      12 April, 2019 - 10:10 am

      <blockquote><em><a href="#419561">In reply to lvthunder:</a></em></blockquote><p>The bigger issue is that they are spoofing the phone numbers now, so blocking them is just an exercise in futility.</p>

  • infloop

    Premium Member
    09 April, 2019 - 11:01 pm

    <p>Yeah, everyone has those moments. But I guess you could say that it shows that we're human.</p><p><br></p><p>There was one time where the spam calling was so bad I tried to collect as much info as I could the next time they called, then I hung up and filed a complaint with the FTC. Don't know if any of the info was real, but I think after that it stopped.</p><p><br></p><p>Most of the time I just hang up.</p>

  • jimchamplin

    Premium Member
    10 April, 2019 - 12:03 am

    <p>You don’t have to apologize for this ?</p>

    • ErichK

      Premium Member
      11 April, 2019 - 11:20 am

      <blockquote><em><a href="#419595">In reply to jimchamplin:</a></em></blockquote><p>Thank you. :)</p>

  • simont

    Premium Member
    10 April, 2019 - 5:55 am

    <p>If I am bored and have nothing to do, I try keep them on the line as long as possible. It's fun having them explain how to use a left handed mouse etc</p>

    • TheJoeFin

      Premium Member
      10 April, 2019 - 8:20 am

      <blockquote><em><a href="#419599">In reply to simont:</a></em></blockquote><p>when they ask for my card info I say, "yeah one sec I need to go get my card from upstairs…" then I put them on mute and see how long they stay on the line haha</p>

      • simont

        Premium Member
        10 April, 2019 - 8:43 am

        <blockquote><em><a href="#419609">In reply to TheJoeFin:</a></em></blockquote><p>I like that idea, I will have to try it.</p>

    • jimchamplin

      Premium Member
      10 April, 2019 - 9:48 pm

      <blockquote><em><a href="#419599">In reply to simont:</a></em></blockquote><p>And every minute you're wasting their time, that's time they're not able to spend ripping of someone grandma.</p>

    • ErichK

      Premium Member
      11 April, 2019 - 11:22 am

      <blockquote><em><a href="#419599">In reply to simont:</a></em></blockquote><p>I'd rather do it this way than get genuinely upset, to be honest (because when you get mad, it's almost like they win). Just act like a complete doofus that has no idea how a computer works, and see how long they last until they can't take it anymore.</p><p><br></p><p>I know one time when a scammer called I told him I had a Commodore 64, and he hung up.</p>

  • minke

    10 April, 2019 - 7:39 am

    <p>Just set your phone on Do Not Disturb and don't answer any phone calls. I star a few contacts that I want to hear from so those calls get through, and the others can leave a message if it is important. Since I have my phone with me most of the time I can call back quickly when needed. I find this eliminates virtually every scam caller–they won't leave messages.</p>

    • ErichK

      Premium Member
      11 April, 2019 - 11:19 am

      <blockquote><em><a href="#419606">In reply to Minke:</a></em></blockquote><p>Normally this is what I'll do. I have all my important contacts on my phone and generally only pick up when I see that it's them. This time I guess I disobeyed that rule.</p>

  • mirracle

    10 April, 2019 - 8:11 am

    <p>Good if you are smart enough to understand it is scam</p>

  • karlinhigh

    Premium Member
    10 April, 2019 - 8:51 am

    <p>In residential tech support, not a week goes by without someone, somewhere calling about tech support scam incidents. The most frustrating ones are where the victim has fallen for the call so completely that they don't want to believe they've been "had," and almost trust the scammer more than me. IF I'm feeling especially vengeful, and don't have anything else pressing, a full response can include:</p><p><br></p><ul><li>Get phone number, domain name, any info from remote support tools, anything else scammer presents</li><li>Report scammer to whatever outfit they're impersonating, often Microsoft</li><li>Use remote support tool's "report abuse" features, in hopes of getting scammer's account shut down</li><li>Report any URLs with scam pages to domain registrar or hosting company. Variable success; domain registrar might do a take-down, or might just say "that's the hosting company's problem, not ours." Hosting company is probably somewhere that's mostly inaccessible and uncontactable to the public.</li><li>Report scammer to USA Federal Trade Commission, or whatever other agency could go after the scammer.</li></ul>

    • jimchamplin

      Premium Member
      10 April, 2019 - 9:47 pm

      <blockquote><em><a href="#419620">In reply to karlinhigh:</a></em></blockquote><p>After watching enough scambaiters, you see that most of these people are lazy and cheap and just use GoDaddy, who are happy to shut them down.</p>

      • karlinhigh

        Premium Member
        11 April, 2019 - 3:05 pm

        <blockquote><em><a href="#419831">In reply to jimchamplin:</a></em></blockquote><p>My experience was mostly Namecheap domains. Once there was an immediate takedown, several other times it was "We're only the domain registrar, your problem is with hosting. Contact them." Hosting looked like some place in Panama.</p>

    • Lauren Glenn

      10 May, 2019 - 11:13 pm

      <blockquote><em><a href="#419620">In reply to karlinhigh:</a></em></blockquote><p>How will the FTC go after some call center in India?</p>

      • karlinhigh

        Premium Member
        11 May, 2019 - 10:38 am

        <blockquote><em><a href="#427495">In reply to alissa914:</a></em></blockquote><p><br></p><p>Well, probably not the FTC, not for just one scam report. But depends how bad a pattern develops…</p><p><br></p><p>forbes.com/sites/kellyphillipserb/2016/10/06/dozens-arrested-in-irs-phone-scam-call-center-raids</p>

  • stevem

    10 April, 2019 - 9:45 am

    <p>I once kept a scammer on the phone for almost 10 minutes using only the words "yes", "yeah" and "yep" and varying my tone. The call end with his last question "Are you taking the p1$$?". I shouted my final reply.</p>

    • ErichK

      Premium Member
      11 April, 2019 - 11:17 am

      <blockquote><em><a href="#419679">In reply to SteveM:</a></em></blockquote><p>Haha, great.</p>

  • waethorn

    10 April, 2019 - 10:03 am

    <p>Get them pissed off enough to make death threats to you (it's not that hard), and then file a police report.</p>

    • TheJoeFin

      Premium Member
      10 April, 2019 - 10:33 am

      <blockquote><em><a href="#419682">In reply to Waethorn:</a></em></blockquote><p>the problem is they use number spoofers so a police report would probably be useless. Without identifying information what are the police or even the FTC going to do?</p>

    • Lauren Glenn

      10 May, 2019 - 11:15 pm

      <blockquote><em><a href="#419682">In reply to Waethorn:</a></em></blockquote><p>If they're in India, how's that going to work?</p>

  • TheJoeFin

    Premium Member
    10 April, 2019 - 10:36 am

    <p>The big phone companies are rolling out a system to identify callers and trace the origin of calls. It is called STIR/SHAKEN and it should be rolling out in the next year or so:</p><p><br></p><p><a href="https://robocalllawsuit.com/stir-shaken/&quot; target="_blank">https://robocalllawsuit.com/stir-shaken/</a></p&gt;

  • maktaba

    10 April, 2019 - 4:03 pm

    <p>Almost all of these scammers claim to be from Microsoft. There should be warning messages from time to time in Windows itself telling users to be wary of such calls. Now that would be much more useful than emojis, etc.</p>

  • Daekar

    10 April, 2019 - 5:18 pm

    <p>I have a friend who kept a scammer on the phone for like 30 minutes while presenting to be super-depressed. He ended the call by saying, "Oh my God, I just can't take it anymore!" setting off a firecracker, and dropping the phone.</p><p><br></p><p>He doesn't have scammer problems now, for some reason.</p>

    • William Clark

      10 April, 2019 - 5:55 pm

      <blockquote><em><a href="#419799">In reply to Daekar:</a></em></blockquote><p>I like to answer, </p><p><br></p><p>Hello, Detective Jones, Homicide, how do you know the murder victim?</p>

    • ErichK

      Premium Member
      11 April, 2019 - 11:16 am

      <blockquote><em><a href="#419799">In reply to Daekar:</a></em></blockquote><p>That just might take the prize for one of the more creative ways of handling those calls!</p>

  • jimchamplin

    Premium Member
    10 April, 2019 - 9:51 pm

    <p>Learn some good Hindi insults and really piss them off. Figure out how to take control of their TeamViewer session and install destructive malware on their system. Wreck their shit and ruin their day. Cost them money and time.</p><p><br></p><p>Hurt them. Hurt them and take joy in the hurting. You're not hurting human beings. You're hurting garbage that deserves pain.</p>

    • Lauren Glenn

      10 May, 2019 - 11:12 pm

      <blockquote><em><a href="#419833">In reply to jimchamplin:</a></em></blockquote><p>Try to get them to say "noodle"</p>

  • TrevorL

    Premium Member
    11 April, 2019 - 12:18 am

    <p>One time my son-in-law who works for Microsoft was staying with us. A Microsoft scammer called and I said "Hang on, I have a Microsoft Engineer here now. I'll put him on the line." They hung up quick smart.</p>

    • ErichK

      Premium Member
      11 April, 2019 - 11:14 am

      <blockquote><em><a href="#419848">In reply to TrevorL:</a></em></blockquote><p>Nice. :)</p>

  • Winner

    11 April, 2019 - 1:00 am

    <p>I use Google's call screening on my Pixel. They always hang up. It gives me a certain satisfaction that I wasted a bit of their time and never spoke with them.</p>

  • JimP

    11 April, 2019 - 4:18 pm

    <p>Do you think it's possible that some of them don't even realize it's a scam? That they're just reading a script?</p>

    • Lauren Glenn

      10 May, 2019 - 11:12 pm

      <blockquote><em><a href="#420025">In reply to JimP:</a></em></blockquote><p>I don't think they're that dumb. Once I was in a job interview and they started going on describing what we were doing and I walked out…. they asked where I was going…. and it was clear it was a pyramid scheme. One of those that you have to recruit people to sell products and the more you get, the more you get paid …. those kind of things. Even though I was out of work, I knew enough not to do that kind of work.</p><p><br></p><p>And you'll know that they know because after you catch on, they'll start threatening you and insulting you, etc. They're just assholes.</p>

  • fulicolor

    11 April, 2019 - 9:14 pm

    <p>I usually tell them I have multiple computers and ask them which one has the problem!</p>

  • navarac

    12 April, 2019 - 10:26 am

    <p>I usually string them along and eventually tell them I'm using Linux or a Chromebook!</p>

  • PeterC

    11 May, 2019 - 10:03 am

    <p>I used to be bombarded with these calls. One day I just unplugged the landline phone and now we use our mobiles. All scam calls came on landline and don't anymore. Any scam calls on mobiles get the numbers blocked. Sorted.</p>

  • StevenLayton

    11 May, 2019 - 11:42 am

    <p>I read a story somewhere ages ago about a guy in the UK who had set his home phone up as a premium number, so actually made money from keeping the scammers talking. Can’t remember the details, but Ofcom suggested it wasn’t something people should do, but I thought it was genius.</p>

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