Surface Pro + Surface Dock + Ethernet = @#[email protected]%@#$

I have a Surface Pro fifth generation device connected to a surface dock 2.0. I recently rewired my home office so that I have ethernet close to my desk.

However, simply attaching my surface to the dock results in loss of connectivity (WAN and LAN). ipconfig release renew doesn’t fix things. Unplugging the ethernet cable and plugging back in sometimes works in restoring. Rebooting my surface always seems to fix things.

Manually attaching an ethernet adapter to my usb port works fine.

Doesn’t seem to be anything to do with my router.

Any thoughts? Anyone else have problems like this or am I blessed?


Conversation 5 comments

  • Matthew Santacroce (InnoTechLLC)

    09 September, 2021 - 10:55 am

    <p>I have nearly the same setup, but my dock is the first generation dock (1.0). Everything works great, but I have updated the firmware on my dock. For me, there was a firmware app which I needed to download and there was quite an odd procedure which I went through to update the firmware. The dock (and everything really) has been very solid and it shifts quickly from docked/wired to undocked/wireless. </p><p><br></p><p>So, my recommendation is to update the firmware in your dock…see if that helps.</p>

    • jrjr

      09 September, 2021 - 11:57 am

      <p>updating the firmware on the dock has worked for me on several occasions in the past. At the same time, we won’t be buying Surface devices anymore in the future</p>

      • yaddamaster

        10 September, 2021 - 9:40 am

        <p>yeah – windows update has never recognized an update needed for the dock. It’s frankly becoming infuriating.</p><p><br></p><p>Used to love my Surface devices. But they are not premium devices worth a premium price.</p><p><br></p><p>It’s almost time for a refresh on a few devices and I’ll be looking at alternative options. </p>

  • lwetzel

    Premium Member
    09 September, 2021 - 11:18 am

    <p>Did you make your own cables? Maybe a wire crossed?</p>

  • phil_adcock

    10 September, 2021 - 8:48 pm

    <p>I don’t own any surface devices just because that cost for a Windows PC with upper mid-tier specs just doesn’t sit well with me. I know it’s supposed to be a premium product but I know for just a few more bucks, I can by other brands high end gear and if I’m spending that kind of money for Windows I want to get the biggest bang for my buck. </p><p><br></p><p>I switched almost exclusively to a macbook Pro earlier this year. I still have my Windows notebook set up right beside my Mac on my desk but I find that most of my productive work takes place on the Mac and I tend to consume more media coming from the Windows Computer. But it took me buying a USB-C docking station to really make the set up work. </p>


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