What’s the best way to give Microsoft feedback about Surface issues?

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There is an issue with Intel-powered Surface devices and I want to actually get Microsoft to hear me out about this, I don’t want to just complain or talk into the wind. What is the best way to do this? Do you have to be a high profile person to get them to actually do something?

Comments (8)

8 responses to “What’s the best way to give Microsoft feedback about Surface issues?”

  1. TEAMSWITCHER

    Twitter. It has to be public, or they will not care.

    • Minke

      In reply to TEAMSWITCHER:

      Or, contact someone you know at Microsoft and ask them about it. Of course most of us can't do that. I'm convinced most of the so-called customer feedback tech companies provide is there to allow people to vent, and maybe someone looks at it once in awhile when they need justification for something they want to do. I have seen topics in feedback forums for the major providers go on for year after year with hundreds of complaints about something and no official response or even acknowledgment. Sometimes the thread just gets closed one day as if something was done, when it wasn't.

  2. PeterC

    actually if you've had no joy through the obvious support and feedback channels - you might consider emailing Paul here, might be an interesting article topic for him, I think there's plenty of MS people who keep an eye on his articles.


    This is assuming your "issue" isn't part of the (ahem) known issues (or variant of) from the last few years. I personally think the biggest under-discussed problem is … well INTEL really.

  3. jimchamplin

    What's the issue? One that's already been talked about, or something new?

  4. tahj

    It is true that if the problem is reported by several people, and if the problem is important, you will be more likely to be listened to.



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  5. Brazbit

    As opposed to all the non-Intel-powered Surface Devices... like what... Surface RT?

  6. Tony Barrett

    Um, the best way of complaining about Surface is not to spend your money on them in the first place. There are so, so many issues reported across all models, right from the first gen to the current ones. There's a problem with Surface devices that MS don't seem to want to acknowledge!

  7. rvanallen

    Recently had an "stinker" issue with my SP3. After exhausting multiple troubleshooting steps on my part, tried the MS Customer Service call back option. Reservation set with a timeline of 3-days out due to their available openings. The call back "window" came and went with no response. Then some 19-hours later, get an automated call to get into the queue for a representative. Fortunately, was finally successful in repairs so I cancelled the process. One would have thought there would be an on-line form for contact information and some details -- nope. Just a phone number needed and cross your fingers. Disappointed.

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