outlook.com won’t open…

I keep having an issue where outlook.com will not open. The envelope just opens and closes over and over… Repeated in Edge, Chrome, & Safari. With and without extensions turned on.

Anyone seen this or know what’s up?

I did a screen recording on my laptop… Happens on my desktop too. MacOS or Win10Pro.

Here is the 15 or so seconds of that via my OneDrive…


Conversation 11 comments

  • yoshi

    Premium Member
    07 May, 2021 - 7:55 pm

    <p>Happens to me all the time as well. I have to close the tab and try again. It normally works after that. It’s a pain.</p>

  • bkkcanuck

    07 May, 2021 - 8:06 pm

    <p>go into task manager and hunt for everything in it outlook and kill them — then open it.</p>

    • bkkcanuck

      07 May, 2021 - 8:07 pm

      <p>oops – tired now – ignore</p>

  • anoldamigauser

    Premium Member
    07 May, 2021 - 8:56 pm

    <p>Just started happening here. The first time I rebooted, since I had just fired up the machine anyway and there was nothing else running. The second time, I just stopped and reloaded the page and that did the trick.</p>

  • lwetzel

    Premium Member
    08 May, 2021 - 10:07 am

    <p>Seems to work ok on other browser (firefox, Vivaldi, Brave) but not so on Edge. It comes up but looks like a pared-down phone version.</p><p><br></p>

  • christophercollins

    Premium Member
    09 May, 2021 - 1:52 am

    <p>I can’t even get it to login, just that damn envelope over and over.</p><p><br></p><p>It does open sometimes.</p><p><br></p><p>I have been troubleshooting and I’m wondering if having the Keep Me Signed In box checked.</p><p><br></p><p>Today, I’ve gotten in 100% of the time when I went there logged out.</p><p><br></p><p>With that box checked, I’ve gotten stuck in the loop 5-10 times.</p><p><br></p><p>Anyone else care to test this out and see if I’m onto something?</p>

    • lwetzel

      Premium Member
      09 May, 2021 - 3:15 pm

      <p>It is still as I experienced it yesterday. Looks like what I see on my iPhone but a much bigger version on my desktop. I don’t care for it and hope that is not the future but it does display my mail and not just a folder.</p>

    • lwetzel

      Premium Member
      09 May, 2021 - 3:23 pm

      <p>Ok. Well, I just shut down Edge and restarted it and now it seems to be working fine. I had left Edge up on my machine and not shut down the machine from yesterday. So Don’t know if that will help.</p><p><br></p>

  • lindhartsen

    Premium Member
    09 May, 2021 - 2:59 pm

    <p>I’ve had a similar issue here using Outlook as a PWA with Edge on Windows 10. The loading animation loops a couple times before it finally appears to work. Unfortunately I don’t have a resolution since it’s typically worked eventually.</p><p><br></p><p>If you haven’t tried it, clear all cookies and related data in each browser for Microsoft sites and try logging in from scratch. Maybe there’s a cookie set that’s causing the loop to happen?</p>

  • christophercollins

    Premium Member
    10 May, 2021 - 1:57 am

    <p>This is cross platform (both OS &amp; browser).</p><p><br></p><p>So far, I continue to have success after turning off the ‘Keep Me Signed In’ checkbox.</p>

  • ggolcher

    Premium Member
    11 May, 2021 - 9:26 am

    <p>Happens to me all the time.</p><p><br></p><p>Go into the Inspector -&gt; Application -&gt; Storage and click the <em>Clear Site Data</em> button. It should clear it right up.</p>


Stay up to date with the latest tech news from Thurrott.com!

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

Thurrott © 2023 BWW Media Group