Outlook.com upgrade deleted my Contact Photos


My Outlook.com email account was finally, finally, “upgraded” last week.

With this “upgrade”, ALL of my contact photos were removed.  This is infuriating, and I cannot figure out a way to get them back.

I use Windows 10, Outlook.com, iPhone, and have an old Windows 10 Mobile device that I sometimes use.

All of my Contact Photos I personally assigned over the years, using Windows Phone 8, and iOS.  (Of course, as People in Windows 10 won’t let you change or add contact photos, I never edited these on Windows 10 desktop).

Since the “upgrade” to Outlook.com, ALL of my Contact photos disappeared from my iPhone.

Has anyone found a solution to this?  It is incredibly frustrating after years of curating and editing Contacts to have so much info simply destroyed by Outlook.com.

I understand that Outlook.com insists that contacts set their own profile photos (through Facebook or Skype, etc), but only 1% of my contacts have done that. 

Is there another service that I should be using instead as my universal source for Contacts to avoid this problem in the future?  The combination of Outlook on the web, and the Windows 10 People app (and Windows 8 before that), have been a joke with regards to contact photo management, and I am done with fighting against Microsoft to simply be able to have photos appear with contacts.  This is such a simply, basic functionality which has been an unnecessary uphill battle for years….

Thanks in advance for any advice.

Comments (3)

3 responses to “Outlook.com upgrade deleted my Contact Photos”

  1. 5440

    The upgrade to the new Outlook.com did indeed wipe my contact photos as well. I just added them back using Windows 10's People app and now its all back to normal.

  2. 1466

    The Windows 10 Mail app does allow you to edit its contacts and set a photo.

  3. 5514

    Not only did the "upgrade" wipe my contact photos, it decided to link accounts in a manner that did not imply any understanding of contacts. It merged my sister's account and my brother-in-laws,  under his name, but with most of the addresses belonging to her. It left another account with his name and contacts. They had one shared email address. It seemed to elevate the importance of Skype contacts. Photos from Skype accounts did not get wiped. I am a minimal user of skype. It also bolloxed up the groups, especially favorites.

    Of all the things that could have been effected by an upgrade, contacts would have been the last I would choose.

    If this is the result of machine learning, then their machines have a bit more learning to do.