Groove: Syncing music library with OneDrive music folder = lost songs

Quite some time ago I set my music library to be the OneDrive music folder. The intent was that purchased songs would download locally to the default library, then sync to OneDrive for access from anywhere. This was a mistake.

Microsoft periodically scans OneDrive for certain files and deletes them based on copyright claims. Once the files on OneDrive are deleted, those changes sync back to your machine, resulting in the original (legally purchased) file being deleted.

Typically, when you’ve lost an original, you simply pop in to Groove and tell it to download the file again. But, in this case, those same files are then blocked from further download “at the request of the copyright holder”.

Anyone have any experience contacting Microsoft to be able to re-download Groove music, that has been removed due to a copyright claim?

Conversation 2 comments

  • h8zgray

    Premium Member
    26 July, 2017 - 12:17 am

    <p>Evox81</p><p><br></p><p>Sorry to hear that you have been having trouble with OneDrive music syncing. I too as well as many others who have posted on the Groove Music Microsoft support page have noted that audio files which previously showed up, synced, and played via Groove music on the mobile app, desktop app, or via Groove Web player that were stored in the Music folder in One Drive no longer appear in the respective apps. </p><p><br></p><p>Reseting the application, signing out and then back in via one's Microsoft credentials, deleting and reuploading the music files, as well as attempting to sync within the Groove application have been met with no success, though interestingly, I was able to access, download and play music that was available via Groove Music Pass. This made we wonder as to whether or not the problem lies with OneDrive system and the recent changes that were made especially considering they just added the offline placeholder functionality. I hope that this is the case because for the few Windows Mobile users like me, Groove Music still is arguably the best option for personal music playback on that platform. Again, not sure if your or my problem is connected the considering the timing of both I would not be surprised. Best of luck in getting your music back. </p>

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