Surface Go Questions – Drop them here and I’ll try to answer them

If you have any questions about the Surface Go, drop them here and I’ll see if I can get them answered.

Conversation 77 comments

  • Michael Goff

    09 July, 2018 - 10:00 pm

    <p>Why Pentium and not Snapdragon?</p>

    • Bdsrev

      09 July, 2018 - 11:04 pm

      <blockquote><a href="#290027"><em>In reply to Michael_Goff:</em></a></blockquote><p>from what I've read, Chrome for Windows does not run well on current Snapdragon Windows devices, and most people use Chrome so they were right to avoid that for now. </p>

      • GeekWithKids

        Premium Member
        10 July, 2018 - 10:09 am

        <blockquote><a href="#290049"><em>In reply to Bdsrev:</em></a></blockquote><p>Considering it ships in S-Mode I don't think Chrome was considered in there planning.</p><p><br></p><p>It's probably comparability and power, the current SnapDragon chips (845) isn't fast enough, or compatible enough. Maybe with the next gen chips they might consider it.</p>

      • Michael Goff

        30 July, 2018 - 9:19 pm

        <blockquote><em><a href="#290049">In reply to Bdsrev:</a></em></blockquote><p><br></p><p>It starts in S mode, so I don't think they designed it with Chrome in mind.</p>

  • jrickel96

    09 July, 2018 - 10:02 pm

    <p>Any firm idea on LTE timeline, like quarter of release.?</p>

  • ryguy

    Premium Member
    09 July, 2018 - 10:05 pm

    <p>Do the bezels look as huge in person as they do in the pics?</p>

    • bleeman

      Premium Member
      07 August, 2018 - 6:53 pm

      <blockquote><em><a href="#290030">In reply to ryguy:</a></em></blockquote><p>I believe so, but I don't have a problem with that. Since I use it in Tablet mode more than with the keyboard I appreciate the larger bezel's. It allows me to hold the unit without worrying about hitting a button or option that I didn't want to run. It also keeps the screen cleaner when I pick it up after eating something and forgetting to wipe my hands off. The smudges stay on the bezel instead of the screen until I can clean them off :-)</p>

  • Dan1986ist

    Premium Member
    09 July, 2018 - 10:10 pm

    <p>Do you know what the largest supported MicroSD card that is supported in the Surface Go, as some who ends up buying this may want to add additional storage? </p>

  • will

    Premium Member
    09 July, 2018 - 10:40 pm

    <p>I have read that the SSD is the slower eMMC type like the previous Surface 3, is this true? The SSD performance was always a weak point on the Surface 3 so hopefully they made some improvements?</p>

    • wright_is

      Premium Member
      10 July, 2018 - 7:40 am

      <blockquote><a href="#290041"><em>In reply to will:</em></a></blockquote><p>The 64GB is eMMC, the 128GB and 256GB are supposedly the real deal.</p>

    • Tsang Man Fai

      10 July, 2018 - 9:45 am

      <blockquote><a href="#290041"><em>In reply to will:</em></a></blockquote><blockquote>I have been using Surface 3 with 64GB eMMC. It works just fine. Multi-tasking is smooth. I really don't feel any major performance issue with it.</blockquote>

      • bbold

        31 July, 2018 - 1:33 pm

        <blockquote><em><a href="#290204">In reply to tsangmanfai:</a></em></blockquote><p>Perhaps myself and some others here are a little more impatient than you are (haha) if I use anything lower than an i5 and 4-8 gigs, I get angry :D</p>

  • Bdsrev

    09 July, 2018 - 10:44 pm

    <p>the touchpad is bigger than the touchpad on the Surface Pro keyboard? How the hell did they manage that? That's madness</p>

  • inlocoabsentia

    Premium Member
    09 July, 2018 - 10:52 pm

    <p>How do you keep the tot grease off the alcantara?</p>

  • Terrence_Cole

    10 July, 2018 - 1:44 am

    <p>Does office apps or something similar come bundled for the education market?</p>

    • Richard55

      10 July, 2018 - 12:37 pm

      <blockquote><a href="#290077"><em>In reply to Terrence_Cole:</em></a></blockquote><p>no. Microsoft is not interested in compete with chromebooks with this. It seems more aimed at the ipad. I suppose they think the windows store will match the apple store lol.</p>

  • kj_pda

    10 July, 2018 - 2:33 am

    <p>All the available sensors : Proximity, light, gyro</p><p>Is GPS only on LTE? Unlocked unbranded LTE modem, e-sim support</p><p>Which apps support NFC</p><p>NVMe SSD?</p><p>Microphone ? array?</p><p>Cortana support when sleeping</p><p>Support of previous surface peripherals: Pen, type cover</p>

  • CSteinblock

    10 July, 2018 - 7:04 am

    <p>This looks like exactly what my wife is needing, but performance is the question. Is it underpowered or can it hold it's own?</p>

    • wright_is

      Premium Member
      10 July, 2018 - 7:39 am

      <blockquote><a href="#290115"><em>In reply to CSteinblock:</em></a></blockquote><p>The answer to that is, what are you trying to do with it?</p><p>If you are just web browsing and running Store Apps, then it shoudl be more than man enough (the old Atom tablets used to work fine for web browsing and Store games), but if you are planning to do photo editing or development on it, that is something else.</p><p>It is like asking, what is better, a Dodge SRT or a Kenworth, the answer is: it depends on what you are doing with it.</p>

      • Richard55

        10 July, 2018 - 12:34 pm

        <blockquote><a href="#290117"><em>In reply to wright_is:</em></a></blockquote><p>nobody uses store apps because there is nothing there to be of any use. So if what you want is to browse the web, get an ipad.</p>

        • lvthunder

          Premium Member
          10 July, 2018 - 5:16 pm

          <blockquote><a href="#290302"><em>In reply to Richard55:</em></a></blockquote><p>There are some good store apps. There is Autodesk SketchBook if you want to draw. Photoshop Elements if you want to edit photos, Netflix if you want to watch movies, iTunes, the Affinity suite, etc.</p>

        • bleeman

          Premium Member
          02 August, 2018 - 3:31 am

          <blockquote><em><a href="#290302">In reply to Richard55:</a></em></blockquote><p>Actually I almost exclusively use store apps so I guess it depends on your needs. I have Office 365 and use the version from the store. I play most of the Microsoft Casual Games, I use Drawboard PDF, I exclusively use Bing for Search and Edge for my browser. The big draw for me on this over the iPad is I now have a smaller version of my Surface Pro that I can sit in my recliner with, take with me as a notebook (using OneNote and my pen), my Surface Pro pen, power supply and the Surface Dock I have are all compatible with it. The only additional item I had to purchase was the keyboard for it as my existing Surface ones don't fit. I opted not to wait for the LTE model as I retired from 40yrs in IT last year so I'm no longer traveling that much, so this is perfect for my needs.</p><p><br></p><p>It's funny to think with this as my primary "lay around the house" with system, my Surface Pro will now become my "Desktop" plugged into the dock with the 34" monitor, external DVD burner, speakers, etc.</p>

      • skane2600

        10 July, 2018 - 2:31 pm

        <blockquote><a href="#290117"><em>In reply to wright_is:</em></a></blockquote><p>There are a lot of programs people run on PCs that aren't web only or high end applications.</p>

  • jwpear

    Premium Member
    10 July, 2018 - 8:02 am

    <p>Why does Microsoft continue to use eMMC? Having eMMC in the low end and faster SSD for the others is going to be confusing to consumers. Won't this taint folks impression of both the Surface and Microsoft brand?</p><p><br></p><p>If Surface is meant to be a premium line, eMMC doesn't belong in the device. Does this really make that much difference in the cost to manufacture the device? </p>

    • AnOldAmigaUser

      Premium Member
      31 July, 2018 - 10:13 am

      <blockquote><em><a href="#290122">In reply to jwpear:</a></em></blockquote><p>The average consumer does not know the difference between eMMC and any other type of SSD. They are going to look at 64GB or 128GB, at $399 or $549, and make the decision based on that.</p><p><br></p><p>FWIW, I just got back from vacation and the only device I took other than a phone was a ASUS T-100 with 32GB of eMMC (and a 128GB micro-SD) and 2GB of RAM, for light use and backing up photos. It worked just fine, other than the crappy keyboard.</p><p><br></p><p>I can run 2D CADD on this device with an acceptable level of performance. I would not do this except in the field, since the screen is small and the resolution is not great, but it is very useful to be able to have the files local and be able to view, print, or modify as needed.</p><p><br></p><p>Not everyone needs workstation level performance from their devices, and for them, price is going to be the overriding concern.</p>

  • Lordbaal

    10 July, 2018 - 10:08 am

    <p>I can get a Surface pro 3 that have better specs. From like $350-$450.</p><p>How is this any better then a surface pro 3?</p><p>If you are going to release a new tablet, make it better then a 4 year old device.</p><p><br></p><p><br></p>

    • wright_is

      Premium Member
      10 July, 2018 - 11:05 am

      <blockquote><a href="#290230"><em>In reply to Lordbaal:</em></a></blockquote><p>It depends on what you call better?</p><p>Fanless? Go is better.</p><p>Quiet running? Go is better.</p><p>Lightweight? Go is better.</p><p>Compact? Go is better.</p><p>Battery? Go is probably better, you need less battery for the same amount of runtime, therefore lighter and compacter.</p><p>It is like asking, why you would buy a new Ford Fiesta, when you can buy a 2012 Lincoln Towncar for the same price. They are there to accomplish different tasks. They both have their strengths and weaknesses.</p>

      • Richard55

        10 July, 2018 - 12:43 pm

        <blockquote><a href="#290243"><em>In reply to wright_is:</em></a></blockquote><p>did you even bother to try a surface 3? It was fanless and hence not any quieter. Is go marginally thinner and lighter? yes. But it is not competing with the surface 3 but with the ipad, in such case surface go still heavier than the standard air.</p><p><br></p><p>In the end the question is not ford fiesta vs towncar but ford fiesta 2018 vs 2014 where all they did was slap anew badge, make it rounder and add a few features the competitors do better. </p><p><br></p><p><br></p>

        • illuminated

          10 July, 2018 - 1:20 pm

          <blockquote><a href="#290305"><em>In reply to Richard55:</em></a></blockquote><p>The storage speed on the old surface 3 was just terrible. CPU was fine and device&nbsp;felt fast enough but updates used to take forever. I loved everything about my surface 3 but hated slow storage. I wonder if the new version is fast enough.</p>

        • ecumenical

          10 July, 2018 - 1:37 pm

          <blockquote><a href="#290305"><em>In reply to Richard55:</em></a></blockquote><p><br></p><p>The original question was asking about an old Surface Pro 3, not the Surface 3. Surface Pro 3 is not fanless, is significantly larger, etc.</p>

        • wright_is

          Premium Member
          11 July, 2018 - 3:24 am

          <blockquote><a href="#290305"><em>In reply to Richard55:</em></a></blockquote><p>The OP is talking about the Pro 3, not the Surface 3.</p>

      • skane2600

        10 July, 2018 - 2:27 pm

        <blockquote><a href="#290243"><em>In reply to wright_is:</em></a></blockquote><p>So basically Go is superior as a fashion accessory? </p>

      • Lordbaal

        11 July, 2018 - 7:37 pm

        <blockquote><a href="#290243"><em>In reply to wright_is:</em></a></blockquote><p>I can get a used or refurbish Surface pro 3 i5 4300u for around $400.</p><p><br></p><p>It's not fanless, so what.</p><p>It's not lighter, so what. How much heaver? 0.6 lbs.</p>

        • Rick Foux

          12 July, 2018 - 10:36 pm

          <blockquote><a href="#290797"><em>In reply to Lordbaal:</em></a></blockquote><p><br></p><p>Sounds like you're not the target demographic then. :)</p><p><br></p><p>Maybe some of us want – nay, <em>prefer</em> – a 10" screen on a device that's smaller, lighter, and more quiet than a Surface Pro 3. </p>

  • maethorechannen

    Premium Member
    10 July, 2018 - 11:44 am

    <p>Is there a non-type cover? One of the things that annoyed me with the 3 was that (from what I could find on the market in the UK at the time) if I wanted a snap on cover to protect the screen my only choice was a type cover, whether I wanted a keyboard or not.</p>

  • T182

    10 July, 2018 - 12:21 pm

    <p>Curious on how the keyboard felt. Obviously going to be smaller than a regular keyboard. Was it annoyingly smaller? I'm thinking that this would be great for Sysadmin use with RSAT, remote desktop, etc., for quick use. </p>

    • bleeman

      Premium Member
      02 August, 2018 - 3:24 am

      <blockquote><em><a href="#290298">In reply to T182:</a></em></blockquote><p>I have large hands (I'm 6'8") and while the keyboard is definitely smaller than the one on my Surface Pro I was still able to use it reasonably well. I'm a touch typist and overall it wasn't a major issue. Interestingly enough the trackpad on it is bigger than the one on my Pro.</p>

  • Richard55

    10 July, 2018 - 12:45 pm

    <p>Why would I buy this over an ipad? It is not a laptop replacement which is the entire surface motto. So it clearly tries to replace an ipad. does it? heavier, less software, certainly REQUIRES a keyboard for the store on windows is nothing but crapware.</p>

    • lvthunder

      Premium Member
      10 July, 2018 - 5:09 pm

      <blockquote><a href="#290306"><em>In reply to Richard55:</em></a></blockquote><p>It doesn't require a keyboard. It all depends on what you are using it for. If you are using it to watch videos and play tablet style games then the on screen keyboard works just fine. I have a Surface Book and I use it with the screen backwards all the time. Mostly I'm using Photoshop and Lightroom with it, but you can watch movies, read emails and reply with brief messages, and everything else you can do with an iPad.</p><p><br></p><p>There are some good apps in the store. The Netflix app is just about the same as an iPad. There are some good drawing apps on there. It all depends on what you want to do with it.</p>

  • quikah

    10 July, 2018 - 12:56 pm

    <p>Does the Surface 3 type cover with on the Surface Go? Don't care if it fits exactly as long as it works. I only use it occasionally, would be nice to not have to buy another one.</p>

  • illuminated

    10 July, 2018 - 1:13 pm

    <p>How fast is storage?&nbsp; I do not know exact numbers I am looking for but considering that non-pro surface 3 sucked and latest surface pro rocks where would the new surface go? </p>

  • Jhambi

    10 July, 2018 - 1:43 pm

    <p>Spectre vulnerability quashed in the firmware on release ?</p>

  • bbold

    10 July, 2018 - 2:43 pm

    <p>Will these be available in Microsoft Stores by Aug 2 to pick up? I pre-ordered mine but I live in Albuquerque, my nearest Microsoft Store is in Dallas. Lol. My Sis may want to play with a Surface Go before ordering. (Thankfully she lives near that store!)</p>

  • chicagomdb

    10 July, 2018 - 3:04 pm

    <p>Does the stylus attach as securely to the side of the Go as it does to the Pro?</p>

    • bleeman

      Premium Member
      02 August, 2018 - 3:20 am

      <blockquote><em><a href="#290373">In reply to chicagomdb:</a></em></blockquote><p>It actually attaches even better. I tried my existing Surface Pro 4 pen on it and the MS Employee also demoed with the current pen. He picked the unit up by the pen without a problem. You actually have to give it a gentle tug to get it to separate.</p>

  • jimchamplin

    Premium Member
    10 July, 2018 - 3:43 pm

    <p>I complain a lot about the eMMC storage but…</p><p><br></p><p>Is it a good replacement for the Dell Venue Pro from a few years back?</p>

    • bleeman

      Premium Member
      02 August, 2018 - 3:22 am

      <blockquote><em><a href="#290401">In reply to jimchamplin:</a></em></blockquote><p>I think it's going to be better. I used to have the Dell Venue 8 Pro but it "died". I was very impressed with the GO during a "hands on" event last week and pre-ordered. I'll be picking mine up tomorrow at the local Microsoft Store.</p>

  • AnOldAmigaUser

    Premium Member
    10 July, 2018 - 4:05 pm

    <p>Does the 10" screen mean that it qualifies to run the mobile office apps, saving an installation from the Office365 Home subscription?</p>

  • Brad Sams

    Premium Member
    10 July, 2018 - 4:48 pm

    <p>Posted the video up here: https://www.youtube.com/watch?v=mKSt1rc0TSg&amp;t=1s</p><p><br></p><p>there are some that posted after the video was made, will try to get to them on Friday</p>

  • Bdsrev

    10 July, 2018 - 11:44 pm

    <p>Brad why no Core m3 option? </p>

    • gregsedwards

      Premium Member
      02 August, 2018 - 7:16 am

      <blockquote><em><a href="#290473">In reply to Bdsrev:</a></em></blockquote><p>"Pentium" is a marketing term that can cover a wide variety of specs. My understanding is that this particular Pentium chip is on par with a Core m3.</p>

  • LuxuryTravelled

    11 July, 2018 - 3:57 am

    <p>Like Surface Laptop, is the Surface Go just an old design 'surfacing' as Andomedia is delayed?</p>

  • scoob101

    11 July, 2018 - 10:02 am

    <p>Brad, </p><p><br></p><p>Can you please do a batteryreport/sleepstudy and tell us what kind of battery drain you are seeing in connected standby</p><p><br></p><p><br></p>

    • Brad Sams

      Premium Member
      12 July, 2018 - 5:09 pm

      <blockquote><a href="#290589"><em>In reply to scoob101:</em></a></blockquote><p>I don't have one yet.</p>

  • Bdsrev

    12 July, 2018 - 5:32 pm

    <p>Brad does it have a laminated display? The 2018 9.7" iPad doesn't have a laminated display</p>

    • bleeman

      Premium Member
      02 August, 2018 - 3:19 am

      <blockquote><em><a href="#291250">In reply to Bdsrev:</a></em></blockquote><p>I'm not sure if it has a laminated display or not, but the screen was gorgeous. I have issues from time to time looking at tiny print and I didn't feel like there was any problem viewing the text on the GO.</p>

  • Bdsrev

    12 July, 2018 - 6:12 pm

    <p>sorry for asking so many questions: is it true that it's free to edit and create Office documents if you use 'Word Mobile', 'Excel Mobile' etc.? Apparently because the display is smaller than 10.1 inches, it's free if you use the mobile office apps</p>

  • Rick Foux

    12 July, 2018 - 10:37 pm

    <p>Can I play "Child of Light" on it? This affects my purchasing decision.</p><p><br></p><p>(J/K, I'll be buying one anyway.)</p>

  • slbailey1

    13 July, 2018 - 12:29 am

    <p>If I purchased the Surface Go with the Home version of Windows 10, can I upgrade it to the Pro version at a later date?</p>

    • bbold

      31 July, 2018 - 10:33 am

      <blockquote><em><a href="#291354">In reply to slbailey1:</a></em></blockquote><p>Yes, through the Windows Store. I believe it is $50</p>

  • slbailey1

    13 July, 2018 - 12:53 am

    <p> Brad, you keep saying that the Surface Go is not a good gaming compute but is it good for casual games, games that are in the Store? Games from G5, Hidden Object games, Slots/Casino games and the Microsoft casual games.</p><p><br></p><p>Some of the games I pay are:</p><p>Adera, Ilomilo, The Secret Society, Seekers Notes, Hidden City, House of Fun, Microsoft Sudoku, Microsoft Minesweeper, Microsoft Solitaire Collection, and others.</p><p><br></p><p>Edit: I wish the following games will come to Windows 10 from Android:</p><p>The Room Series</p><p>Myst</p><p>Magic the Gathering</p><p>Mahjong and Friend (the real 4 player version of Mahjong)</p><p>Ancient Aliens</p>

    • bleeman

      Premium Member
      02 August, 2018 - 3:17 am

      <blockquote><em><a href="#291355">In reply to slbailey1:</a></em></blockquote><p>I went to the "Hands On" event at the local Microsoft store last Friday and had a chance to use it for about 45 mins to an hour. I am a big user of the Microsoft Casual Games series so I went through MS Solitaire Collection, MS Mahjongg, MS Ultimate Word Games and they all ran smoothly. To be honest they felt almost the same as my i7, 16gb Surface Pro. I also did some testing with One Note and was impressed by the fact that I felt like I was writing on paper with a pen. I didn't see any noticeable lag. These were done on the 8gb, 128gb model as they didn't have the 4gb, 64gb model there to try.</p><p><br></p><p>I'm purchasing mine to sit in my recliner and play the above games on, surf the web, read books via the Nook app, etc. As someone else mentioned having a Dell Venue 8 Pro that is what this will replace. My Dell finally died and I have been looking for a replacement ever since. Now that I'm retired (40yrs in IT) I don't need all the work apps I used to have on my Pro so I'll probably keep this running Windows 10 S as everything I currently use is available in the store.</p><p><br></p><p>I loved the light weight and "feel" of the unit. It's amazing how much more compact just a 2.3" difference in size makes. I feel like it's the "Mini Me" version of my PRO.</p>

      • wright_is

        Premium Member
        02 August, 2018 - 6:11 am

        <blockquote><em><a href="#298641">In reply to bleeman:</a></em></blockquote><p>That is not surprising, those games worked well on my Atom based Samsung ATIV tablet PC as well, and that was a few years ago.</p>

  • slbailey1

    13 July, 2018 - 8:03 am

    <p>Will the LTE version of the Surface Go only have 8gb of ram and 256gb of storage or can you get it with 8gb of ram and 128gb of storage?</p>

  • bbold

    31 July, 2018 - 10:33 am

    <p>When is the Surface Go shipping? I thought it would be here by Thursday August 2, but I haven't even received a shipping notification yet. I had to create a whole new order so that my card would be charged. My initial order hasn't even been processed so I cancelled it.</p>

    • bleeman

      Premium Member
      02 August, 2018 - 3:11 am

      <blockquote><em><a href="#297463">In reply to bbold:</a></em></blockquote><p>I placed my pre-order last week during the "Hands On" event at the Frisco, TX Microsoft Store. I was told they would be calling me tomorrow so I could come in and pick it up.</p>

    • gregsedwards

      Premium Member
      02 August, 2018 - 7:10 am

      <blockquote><em><a href="#297463">In reply to bbold:</a></em></blockquote><p>I got a call from my local store last evening that my order would be ready for pick-up this morning.</p>

      • bleeman

        Premium Member
        02 August, 2018 - 12:18 pm

        <blockquote><em><a href="#298675">In reply to gregsedwards:</a></em></blockquote><p>I just got an e-mail from mine saying the same. I'm heading there within the hour.</p>

  • gregsedwards

    Premium Member
    02 August, 2018 - 7:13 am

    <p>Can you tell us a bit more about the USB-C port? I've read/heard that it'll have "full support" for video, data, and charging, but what does that really mean? For instance, can you connect Surface Go to an external GPU? I'd suspect not, but if so, that would be amazing. I'd like a better understanding of the port's capabilities. Thanks!</p>

    • Chris_Kez

      Premium Member
      02 August, 2018 - 10:13 pm

      <blockquote><em><a href="#298676">In reply to gregsedwards:</a></em></blockquote><p>It is not Thunderbolt 3 compatible, so no external GPU. But otherwise, yes it can work with external hubs/docks, monitors and chargers via the port.</p>

  • MutualCore

    02 August, 2018 - 2:31 pm

    <p>Can I do Apple Pay on it?</p>

  • BruceR

    02 August, 2018 - 11:00 pm

    <p>Has Brad actually answered any questions here in three weeks?</p><p><br></p><p>("I don't have one yet." doesn't count.)</p>

  • Patrick3D

    03 August, 2018 - 11:38 am

    <p>Storage benchmarks? I am curious how slow the eMMC is.</p>

  • Piyer

    03 August, 2018 - 1:35 pm

    <p>Does the Go have an NFC reader? I clearly remember in a video clip from Microsoft couple of weeks ago that NFC would be included, but do not see in the specs</p>

  • Chris Blair

    04 August, 2018 - 2:27 pm

    <p><em>Please </em>determine if the 2017 Surface Pro Pen inaccuracy problems, discussed in the very long thread on the MS Community Forum identified below, has been fixed in the Go. </p><p><br></p><p>https://answers.microsoft.com/en-us/surface/forum/surfpronew-surfdrivers/surface-pro-intermittent-pen-inaccuracy-when-hand/28ef8566-0003-4c68-a964-6c2562423eb0?page=84#LastReply </p>

  • robincapper

    07 August, 2018 - 12:10 am

    <p><span style="color: rgb(0, 0, 0);">Has any reviewer got the 64GB eMMC4GB RAM $399 model? Not interested myself, the 128 8GB model appeals, but curious how slow it might be</span></p>

    • robincapper

      08 August, 2018 - 7:09 pm

      <blockquote><em><a href="#299995">In reply to robincapper:</a></em></blockquote><p>Today got YouTube notification for a Windows Central review of the basic Go. Appears better than those who have commented based on spec, without experience, predict</p>

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