Sony Removes Cyberpunk 2077 from PlayStation Store

Posted on December 18, 2020 by Paul Thurrott in Games, PlayStation, Xbox with 17 Comments

How bad is the game Cyberpunk 2077? Sony has removed the title from its PlayStation Store, and it’s offering full refunds to customers who purchased it.

“[Sony] strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store,” a Sony statement reads. “SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice.”

To say that Cyberpunk 2077 has gotten off to a bad start is perhaps the understatement of the year. And this situation puts Microsoft’s decision to delay Halo Infinite for a full year in perspective: Sure, Microsoft should have handled that better—a lot better—but it was correct to not release a buggy, underwhelming mess. Which was exactly what Cyberpunk 2077 maker CD Projekt did.

Cyberpunk 2077 is available for multiple platforms, but it only lasted a week in the PlayStation Store thanks to widespread bugs and crashes and performance issues. But CD Projekt also came under fire for the horrible graphics quality of the game on previous generation consoles like the Xbox One and PlayStation 4. And it was offering gamers refunds before Sony pulled the plug.

“We will fix bugs and crashes, and improve the overall experience,” a CD Projekt statement reads. “If you are not pleased with the game on your console and don’t want to wait for updates, you can opt to refund your copy.

Over 8 million people preordered Cyberpunk 2077. Maybe they should have called it Cyberpunked.

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Comments (17)

17 responses to “Sony Removes Cyberpunk 2077 from PlayStation Store”

  1. Avatar

    vladimir

    I respectfully disagree with this. The game is absolutely great on good hardware. On PC with an RTX card is amazing and has the wow factor that Halo was missing. The problem is with hardware that is seven years old. I agree they should have handled this better and probably not release it for console yet. However they are offering a refund to everyone and it's a bit of an unprecedented move, which should be praised in my opinion

    • Avatar

      wright_is

      In reply to Vladimir:

      I agree and disagree. I've only seen some YouTube first looks, but it does look amazing - on a high end PC.

      BUT we are talking about PlayStation 4 specifically here... If it is really that bad on the PS4 (PS5 as well?), they shouldn't have released it on that platform. The same for the Xbox One. If it really needs a PS5 or an Xbox Seriews S/X to play well, they shouldn't have made it available to the older platforms. For that they do deserve a panning.

      But to write the whole game off as a disaster, when it looks and plays well on modern platforms is a little disingenuous. Although I've heard of numerous bugs (trying to implant chips and ending up with a gun in your head, looking away and looking back spawns a new vehicle every time, to name just two).

      • Avatar

        vladimir

        In reply to wright_is:


        I completely agree they should not have released it for Xbox one and PS4. CDPR even agrees as they are offering a refund. Who else issued an apology and a refund? That is to be praised IMHO.


        Regarding the bugs even on high end PCs, there are some but is playable. Let's compare that with the bugs in FS2020, which is actually not playable in the current state

    • Avatar

      d_vickery

      In reply to Vladimir:

      So is this the new Crysis? Great PC, but can it run Cyberpunk? 😁

    • Avatar

      christianwilson

      In reply to Vladimir:

      The sad thing is that Cyberpunk is not technically a "next gen" game. There is no PS5/Xbox Series X|S optimized version. Somewhere along the development cycle, CDPR forgot that, and then forgot to tell its customers.


      I feel bad for the developers who put their heart and soul into this game, clearly working against poorly managed deadlines from executive teams and investors. I do believe CDPR will have a playable PS4/Xbox One version in a few months, but their leadership should have delayed the game or at least delayed the console versions until it was ready.


      The more you look at this situation, and the communication that has come out from CDPR since release, there was terrible mismanagement of this game. They've got a long way to go to make up for this.

  2. Avatar

    thretosix

    Plays fine on my Series X. Perhaps I haven't played it much to this point. Valhalla is still buggy till this day. Both are very playable all the same.

  3. Avatar

    scovious

    If you were one of the people who dropped $711 after tax for the new PS5, or $100.79 for a DualSense controller, or $145.99 for a PS5 headset, or god forbid someone who bough all of that for $957.78, (just shy of 1K) I bet you are feeling like Sony really CARES about you as a paying customer. Thank god we are being protected from this horrible game on our hyper expensive, rare console, because a few impatient PS4 owners from 7 years ago complain that the game looks bad on their ancient PS4 with 3.5 GB of RAM. Typical Sony reaction...

  4. Avatar

    Mcgillivray

    They've basically had XBOX One and PS4 for 8 years - all while creating this game - and this is what they came out with...


    And I think when people say the hardware is old and blah blah they have just never played games like Ryse or Hellblade etc which still to this day destroy new games visually that are coming out for XB and PS and I am guessing will still hold their own against the next generation of consoles for many, many years.


    And besides - the hardware is old - and that's why people fall through the floor and cars drive through walls etc etc lol no no no... Poor programming.


    So, it can be done. No excuse for the developer - the hardware doesn't need an excuse.


    Anyways - MS refunded me within 5 minutes when I submitted my claim online for this game.

  5. Avatar

    dftf

    Remains to be seen if Microsoft will also announce refunds for the Xbox One / Xbox One X versions too...


    Going-forwards maybe people will start to reconsider doing pre-orders; you're essentially just collectively giving the developer a loan. Also, how about demos become a thing again, so you can try-before-you-buy via a much-smaller download? (Admittedly it's trickier to do a demo for a sandbox game than say a platformer, racing-game or first-person, where you can just offer one level/track/map/stage, but I'm sure they can just add some glass-walls, remove most of the quests and/or put a time-limit in the game, along with saving being disabled).


    But I also wonder what precedent Sony may have now set for future games that arrive with similar levels of issues...?

    • Avatar

      ianhead

      In reply to dftf:

      Let us not forget:


      Diablo 3

      Batman: Arkham Knight

      Dragon Age Inquisition

      Fallout 76

      All Points Bulletin

      No Man's Sky

      Anthem

      Halo: Master Chief Collection

      X Rebirth

      Assassin's Cred Unity

      Oblivion

      Watch Dogs

      ...


      People never learn...

  6. Avatar

    north of 49th

    Is there any realistic way that a game built for 2020 Hardware/Drivers/DirectX12 Ultimate features is ever going to look similar to a game that has to take into account spinning hard drives/Last Gen Hardware/Last Gen DirectX? Looking at what Digital Foundry shows in some of their videos, and looking at the sheer hardware/software jumps from last gen, it is almost like game developers have to treat original Xbox/PS4 as a separate platform and not put them in the same category as current gen hardware with a 'works for PlayStation or works for Xbox' without getting more granular even when running in emulation of the last gen environment.

    Paul and Brad both wondered on a First Ring Daily podcast if Halo Infinite should be current gen hardware only. Looking at the issues with Cyberpunk 2077, I think Halo for Xbox Series X/S should be one offering and Halo for Xbox One should be another (maybe released on different dates after testing on specific hardware).

  7. Avatar

    ruivo

    I guess next time they'll hold the launch for older platforms a little longer.

  8. Avatar

    adam.mt

    Given how many times this was delayed it does seem odd that they released in this state (at least some editions). Seems the bean-counters got their way.

    • Avatar

      bkkcanuck

      In reply to adam.mt:

      I suspect someone on the development side's head was on the line... (i.e. it has been delayed for a long time) and those in the firing line were hoping that it was close enough that they could ride out the first few months of issues etc. trying to get to the other side. There project either was overly ambitious for the timeline or just poorly managed from the very beginning (or both).

  9. Avatar

    curtisspendlove

    I’ve been enjoying it quite a bit on my gaming rig. ;)


    :: shrug ::


    They’ve also done a few patches over the past week that have a apparently vastly improved some things. Dunno if t fixes any of the console issues though.

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