Sony and Nintendo have agreed to follow Microsoft and change their auto-renew practices for gaming subscriptions in the UK. The policy changes have been pushed by the country’s Competition and Markets Authority (CMA), which has been investigating cases where inactive subscribers to PlayStation Plus or Nintendo Switch Online were still being charged indefinitely.
Following the CMA’s investigations, Sony has agreed to contact PlayStation Plus subscribers who haven’t used the service in a long time and remind them how to cancel their subscription. In case customers don’t take any action, Sony will ultimately stop charging these customers. Nintendo also decided to stop enabling automatic renewal for Nintendo Switch Online during the CMA’s investigations.
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Back in January, the CMA also led Microsoft to make some important changes regarding dormant Xbox Live Gold and Xbox Game Pass accounts. The Redmond giant has agreed to contact customers with inactive memberships and remind them how to stop payments. The company said that it will also offer refunds to those customers who were on recurring 12-month subscriptions and end those contracts, and promised to be more transparent about future price increases.
“As a result of our investigations, a number of changes have been made across this sector to protect customers and help tackle concerns about auto-renewing subscriptions, the CMA said. “Companies in other sectors which offer subscriptions that auto-renew should review their practices to ensure they comply with consumer protection law.”