Microsoft Will Fix Xbox Wireless Controller Issue

Posted on January 6, 2021 by Paul Thurrott in Xbox, Xbox One, Xbox Series S, Xbox Series X with 9 Comments

Responding to customer complaints about connectivity issues with the new Xbox Wireless Controller, Microsoft says it will fix the problem.

“At Microsoft, we put all of our products through rigorous quality assurance testing and are committed to providing customers with an unparalleled gaming experience,” a Microsoft statement explains. “We are aware some players may be experiencing disconnects with their new Xbox Wireless Controllers and our teams are actively working on a solution to be included in a future update.”

You can see the complaints for yourself in this Microsoft help forum. It seems that a wide range of users is experiencing controller disconnects when playing certain games on Xbox Series X|S and Xbox One. To be clear, this is with the new Xbox Wireless Controller that shipped alongside the Series X|S. Also, I’ve never experienced this issue.

For now, Microsoft recommends that customers update to the latest controller firmware version. You can find instructions on the Xbox Support website.

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Comments (9)

9 responses to “Microsoft Will Fix Xbox Wireless Controller Issue”

  1. RonV42

    I only seen one disconnect and that was when I turned on the Xbox Series X from the controller by pressing the "Xbox" button it lit up, the Xbox turned on and the controller light went out. Never seen it since.

  2. djburnette

    This started happening to me recently on the Xbox Series X, but only with the new controller. The new controller worked fine for a few weeks, then random disconnects started in game. It was so bad I had to put the new controller aside. The previous generation wireless controller that I have paired to the Series X is working fine so far.

  3. thretosix

    I've experienced issues when turning on my controller. Having to at times having to press the power button on the controller a second time to get it to connect. This is with two of the newer controllers. I may have been disconnected once or twice, but nothing that really stood out to me to think it was a problem. I'll have to try it with some of my other controllers to see if it makes a difference.

  4. althalus

    Anyone else also having a battery drain problem? 2 new fresh batteries typically last 3 weeks with an average use of 6 hrs per week

    • IanYates82

      In reply to Althalus:

      Agree. The low battery indicator comes on much faster using the new controllers. I've got one using the play and charge kit, and one using AA rechargeable batteries

      Old controllers hooked up to the same console seem ok, although they're not getting as much use day to day

  5. Elan Gabriel

    Same here, never experienced it. But it's great that they're acknowledging and working on fixing it. I hate it when a company ignores a non wide spread bug.

  6. igor engelen

    My son had this issue with the controller connecting to his laptop. He also complained about battery drain that didn't make a lot of sense compared to other controllers.

  7. queenzombie

    They need to fix this with every controller . Especially the xbox one s and xbox one x the connectivity is horrible can be in a middle of a game and it disconnects and reconnects and it’s all on full battery to.

  8. PanamaVet

    It sounds like they saved a penny or two on each controller!


    My XBOX 360 wireless controllers never had a problem connecting and staying connected for as long as I needed to use them.



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