Google Brings Assistant’s Duplex Feature to More Phones

Posted on April 3, 2019 by Mehedi Hassan in Google with 3 Comments

Google expanded its Duplex technology to 43 states in the United States almost a month ago. At the time, Duplex was only available to Google Assistant users on Pixel devices. The company promised it will deliver Duplex on more devices in the coming weeks, and it’s finally delivering on its promise.

First noticed by XDA Developers, Google’s Duplex feature is now available on Android devices with Google Assistant, as well as iPhone devices with the Google Assistant app. Google officially lists the supported devices on the support page, stating that customers can use Duplex on the following devices:

  • Android devices running version 5.0 or newer
  • iPhones with the Google Assistant installed

Google Duplex, for those unfamiliar, is an AI-powered feature on Assistant that allows the Assistant to make reservations on your behalf. The feature works by automatically calling up a restaurant, and making a booking for you, all while talking naturally like an actual human. You just need to ask the Assistant to make a reservation for you, and it will take care of the rest.

Duplex is still very much a feature that’s going to grow quite a lot going forward. Right now, it’s only limited to restaurant reservations but that’s going to expand to more use cases in the future as Google trains the Assistant on different scenarios and use cases.

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Comments (4)

4 responses to “Google Brings Assistant’s Duplex Feature to More Phones”

  1. karlinhigh

    Does anyone here have real-world experience with this thing, both as Duplex user and Duplex contactee? I've become used to making interpreted-sign-language phone calls for some deaf acquaintances. (I learned ASL twice and still don't know it, it's VERY use-it-or-lose-it for me. So video calls aren't a good option.) There are certain pacing and word choices that make things easier for the interpreter, and I don't mind going to extra efforts.

    But if I became aware that I had a digital assistant on the other end of the conversation, just because its user couldn't be bothered to call me... hmm. Not sure how that would go down.

  2. Bats

    Still waiting for Microsoft's AI solution for,................ anything! Satya talks AI all the time and......nothing! Absolutely nothing. Yet Satya is hailed as some kind of genius.

    Where's Ballmer?

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