Google Assistant’s Duplex technology was a massive hit when it was first introduced to the world back in 2018. The announcement was shortly followed by lots of questions surrounding transparency and privacy, but Google has been slowly and carefully rolling out the tech overtime while keeping those concerns in mind.
The company first started expanding the experience to a limited number of users in the US in late 2018, followed by a much wider expansion to more states in the United States in 2019. The service was also made available in New Zeland by the end of 2019.
This week, Google quietly expanded Duplex to more countries. The service is now available in the United Kingdom, Canada, and Australia, as first reported by VentureBeat. Google has not made an official announcement about the availability, but the company quietly updated the support page for the feature which now includes the phone numbers that Duplex calls from for the UK, Canada, and Australia.
VentureBeat notes that the Duplex experience in these new countries is very limited. In the US, Duplex can make restaurant reservations for users — but in other countries, users can only use Duplex to confirm the operating hours of businesses.
Google is obviously being very careful about rolling out Duplex and its full capabilities because of the initial criticism the company had received, so this scaled-down approach to rolling out such a major new feature makes a lot of sense.
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