Microsoft’s Your Phone App Is Down (Update: It’s back)

Posted on August 26, 2019 by Mehedi Hassan in Android, Windows, Windows 10 with 23 Comments

Update: After nearly a 19 hour long outage, Microsoft tells me the Your Phone is back up now.  Original story follows below.

Microsoft’s Your Phone app is currently down. Users of the app have been unable to connect to their phone via the app due to what seems to be a backend issue.

Microsoft’s service portal started reporting problems as early as 7AM GMT today. That means the Your Phone app has been suffering from connection issues for almost 14 hours.

“We’ve identified an issue causing connection problems for the Your Phone app. Users may receive “Can’t connect” or other error banners when using the app. We’re actively investigating to identify the cause of the problem and develop a remediation plan,” Microsoft said.

The issue comes just days after Microsoft launched its massive integration with the new Samsung Note 10, where Your Phone comes natively integrated into the device. It’s not clear if the Note 10’s launch demand has led to this outage, though.

This also seems to be a backend issue for the service, so at least it’s not something to do with the app itself as you’d have to wait for an app update from Microsoft to fix the issue. So once the servers are fixed, Your Phone should be back up soon. Either way, it may be a little disappointing for new and existing Your Phone users. We will let you know when the service is back up, though.

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Comments (23)

23 responses to “Microsoft’s Your Phone App Is Down (Update: It’s back)”

  1. untitled1

    I've been having issues with it for days, it stopped working Thursday or Friday.

  2. MityK

    Why on earth it need the cloud for these? What data they transfer to the cloud. I'm removing the app untill they clarify it.

  3. roykirk

    Still hasn't worked for me on my Note 10+, even after the service was reported as available again. Phone shows up in the Your Phone app on my laptop, says it's connected on my phone notification bar, but in the Your Phone app it says it needs permission to sync notifications with my phone, which I've already provided via the phone. Kind of stuck with a useless feature right now. Worked way better on my Note 8 when it was an actual separate, downloadable app for the phone, not this integrated beast over which I have almost no control.

  4. Thom77

    Hun..... the oven doesnt work. Check the internet ...

  5. justme

    I dont use the app. My own phone is an IPhone 6SPlus, and apart from backing it up from time to time via ITunes, dont generally associate my phone with my computer. I will admit however that I am curious - why would the Your Phone app need to contact the cloud in order to connect to your phone? I can see where syncing of data might not work if there was a backend problem, but not connecting altogether.

  6. wright_is

    I thought Your Phone was a local app running on PC and phone and connecting them either by Wi-Fi or Bluetooth?


    Why does it need a cloud service, and what information is going over the cloud hub?

    • justme

      In reply to wright_is:

      It would seem we are not the only ones who didnt think Your Phone needed the cloud. At least as of May last year, neither did Windows Central:


      https://www.windowscentral.com/5-things-about-microsoft-your-phone


      Even Microsoft's page for Your Phone doesnt seem to explicitly say that the connection to the cloud is needed.


      https://www.microsoft.com/en-us/p/your-phone/9nmpj99vjbwv?activetab=pivot:overviewtab


      As you rightly ask, particularly in light of the GPDR, what data goes to the cloud when using Your Phone?

  7. MikeGalos

    Wow. Nice coverage.


    I assume we'll see a front-page headline story every time any vendor has a feature offline for a few hours now as part of the site's policies.


    Useful.

  8. wolters

    My review unit of my Note 10 came Thursday and YourPhone has worked well until today. The timing couldn't be worse...wonder if it has anything to do with new Note 10 users actually taking advantage of this.

    • rmlounsbury

      In reply to wolters:

      On one hand you hope that this is true (Note 10 users jumping on the YourPhone bandwagon). On the other hand it has been published there are about 1.3 million pre-orders so even if everyone used YourPhone that shouldn't impact their ability to handle YourPhone volume. The worst part is that I'd imagine that YourPhone adoption is probably 50% or less of that number.


      No matter how you slice it; this isn't a good look for Microsoft which has come out and said the best MS experience on Android is the Note 10 and have YourPhone die shortly after launch of that service for damn near an entire day at that.

  9. nbplopes

    Why does this need to connect to the Cloud to connect to the phone centimeters away blows my mind. It’s just crap engineering.

  10. evillama

    Notifications not syncing again (4:30pm EDT). Is the outage back? Should note that Photos and Messages still seem to work, but the same error as before is popping up. Chatting with MS Support now...

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