Microsoft Issues Fix for New Surface Pro

Posted on July 14, 2017 by Paul Thurrott in Microsoft Surface with 9 Comments

Microsoft Issues Fix for New Surface Pro

It looks like Microsoft has issued a fix for the hibernation issue that has been dogging some early purchasers of the newest Surface Pro.

“Today we’ve released a Surface System Aggregator firmware update for the Surface Pro,” Microsoft’s Brandon Records writes in the Surface Blog for IT Pros. “This firmware update revises system power reporting.”

The Surface Pro update history page isn’t any more descriptive, noting that Surface System Aggregator version 233.1763.257.0 “revises system power reporting” and improves reliability.

But this is surely the fix—at least Microsoft’s first attempt at a fix—for the hibernation issues that new Surface Pro users began reporting in early July. Fortunately for customers, Microsoft reacted quickly to this issue, in sharp contrast to incidents with previous Surface devices. In the past week, it alerted customers that it identified the issue and was working on a fix. That fix arrived last night, roughly a week after this episode began.

Hopefully this fix solves the problem.


Tagged with

Join the discussion!


Don't have a login but want to join the conversation? Become a Thurrott Premium or Basic User to participate

Comments (9)

9 responses to “Microsoft Issues Fix for New Surface Pro”

  1. MacLiam

    The new driver must have been silently installed overnight along with the new Fast Ring 16241 update. It's on my new Pro with a driver date of 7/3/2017, and there is no record of the driver update in the "installed updates" list. There is also no mention of the 16241 update itself, but I have grown used to incomplete update summaries over the many months of Win10 system and driver releases.

  2. MutualCore

    This is not the fix. This simply reports more data back to the 'mother ship' so they can understand what is really going on and hopefully fix it sometime by 2027.

  3. Winner

    Do we blame this one on Intel's processor architecture issues as well? Seems like that excuse is getting a bit old.

  4. Tony Barrett

    Apparently a very noticable backlight bleed issue is now being reported with many 2017 SP's, but is does seem to affect some 2016 models too. If that is a problem (production/design flaw), no software can really fix it.

Leave a Reply