Microsoft announced today that it will sell replacement SSDs to commercial customers who purchased a Surface Pro 7+.
“When we set out to design Surface Pro 7+, we wanted to make it easy for enterprise customers to retain data and repair units in the unlikely event of a hard drive failure,” Microsoft’s Tomer Katz writes in the announcement post. (And that would be unlikely since SP7+ doesn’t ship with a hard drive.) “We listened to customer feedback about the critical importance of retaining confidential data and reducing the downtime incurred by a servicing issue.”
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Starting today, commercial customers in the United States can purchase refurbished replacement SSDs for Surface Pro 7+ directly from Microsoft. They are available in four sizes—128 GB, 256 GB, 512 GB, and 1 TB—and each kit includes the SSD itself plus the screw needed to secure it. The kits support Surface Pro 7+ only and will not work for Surface Pro X or Surface Laptop Go, Microsoft says. (Both of those models also feature removable storage.)
To order a replacement SSD, Microsoft says you need to reach out to your regional reseller or Surface specialist via regular commercial channels, in the U.S. only for now. But yes, the firm plans to rollout these replacement kits to all Surface regions in the future.