After years of glacial release cycles and a weird aversion to superior technology, Microsoft has finally taken a major step forward with Surface. Did it do enough to entice new fans to the product line? Or is it already too late?
To frame this debate, we need to look back to October 2015, when Microsoft brought the thunder---but, alas, not the Thunderbolt---in announcing Surface Pro 4 and the first Surface Book. Yes, those products quickly succumbed to a series of endemic hardware problems and reliability issues that I named Surfacegate. But on that sunny, happy day, Microsoft was doing something with Surface that it had never attempted before: it was taking a leadership position in a market that, to date, had barely even acknowledged its existence.