Fitbit announced today that it agreed to a recall of its third-generation smartwatch, Ionic, which dates back to 2017, after receiving 118 reports of burn injuries.
“The lithium-ion battery in the Ionic smartwatch can overheat, posing a burn hazard,” the U.S. Consumer Product Safety Commission revealed, noting that Fitbit sold over one million units of the Ionic in the United States and another 693,000 units internationally.
Fitbit will refund all Ionic users for their purchases. To get that started, you can call Fitbit toll-free at 888-925-1764 24 hours a day, 7 days a week. Or you can contact Fitbit online at help.fitbit.com/ionic, or register for the recall here.
Ionic was Fitbit’s third smartwatch: it released the Fitbit Surge in 2014 and then the Fitbit Blaze in 2016. It then release its first Versa smartwatch in 2018, followed by two upgraded versions, and then the Fitbit Sense in 2020.
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