Microsoft’s Age of Empires Definitive Edition Plagued with Crashing, Negative Reviews

Posted on February 28, 2018 by Brad Sams in Windows with 20 Comments

Last week, Microsoft released a long-awaited game for fans of the Age of Empires series, the Definitive Edition but the launch has been anything but great. The game went on sale on February 20th for $19.99 but many users are left stranded, unable to play the game as they wait for the developers to issue an update.

Since the launch of the game in the Microsoft Store, feedback has been mostly negative. With a current review score of a little over 2 stars, the issues are clear; for many users, the game crashes or will not launch at all. Digging around a bit, the official forums are filled with users experiencing the same issue with the game which is an embarrassing problem for Microsoft.

This is the second time in recent history where a remake and hyped launch has fallen short of expectations, not because of the content, but because the game is buggy or will not run at all. The other high-profile instance of this was with Halo, the Master Chief collection and that game resulted in a serious black eye from the gaming community as that release was a disaster for many months after the initial release.

The good news with the Age of Empires release is that the developers are aware of the issue and have created a page that can help some impacted users successfully launch the game. Oddly, one suggested fix is to download any other free app from the store or to try moving it to another drive; the list is quite lengthy in potential solutions which highlight the severity of the issues.

Worse, for Microsoft, this may be the first experience for some users buying a game from the store. There is quite a bit of speculation that if this game was on Steam, these problems would not have occurred. While we don’t know if that’s true, the bigger issue here is that this is not only a black eye for the game itself but also the Microsoft Store.

For those who have been looking forward to playing this game, the instability of the software is a major letdown and is causing serious frustration for those who bought the game. If you have been thinking about picking up this title, it’s likely best to wait until the bugs get ironed out.

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Comments (20)

20 responses to “Microsoft’s Age of Empires Definitive Edition Plagued with Crashing, Negative Reviews”

  1. PeteB

    Another Windows 10 Store game with nothing but problems, I AM SHOCKED.

    This is why I stick to Steam, and have that 10 Store abomination completely removed from my de-bloated windows 10 iso.

    • warren

      In reply to PeteB:

      Oh-ho-ho, listen to you. You said on these boards literally yesterday: "Did they add a telemetry off switch yet? No? Sticking with Windows 7 until they do."

      And suddenly, today you're running Windows 10 with the Store removed?

      Uh-huh. Sure you are.

      Your schtick is becoming obvious: You're a pathological liar who makes up shit to complain about.

      • Stooks

        In reply to warren:

        Ummm... to quote him....

        "Store abomination completely removed from my de-bloated windows 10 iso."

        The store is removed from his Windows 10 iso.

        Not computer but iso.

        So if and when he installs Windows 10 on a computer, the store won't be on the default install.

  2. fbman

    I have had no issues. The game started first time for me and I could play it

  3. hrlngrv

    Perhaps this is what makes it the definitive edition. It defines MSFT's assessment of the cost-benefit trade-off for QA.

  4. paulkocz

    On my machine with Insider Build - lots of problems. Interestingly I had access to the beat - that didn't work at all! Game does run but a lot of issues (again desktop PC with Insider Build). On Surface Book 2 (no Insider), game wouldn't run at all. Had to uninstall and reinstall. Since then no issues whatsoever.

    The Windows Store has this sort of problem all the time. I can't tell you the amount of times I've gone to demo Mixed Reality games and get an error about how I don't own this games, or some sort of other error, only to have it work fine the next day. Never had a any issue with Steam Games.

    Yes, Microsoft still has some (A LOT!) of work to do. Please stop adding features and just fix everything that is wrong with the OS now. Please.......

  5. dallasnorth40

    I downloaded it on day one. I have played several times and have not had any problems.

    But, apparently, your results my vary.

  6. maethorechannen

    If you have been thinking about picking up this title, it’s likely best to wait until the bugs get ironed out.

    I figure it's going to go on sale at some point (like Rise of Nations did), so I'm going to wait until then. That way I'm not an unwitting beta tester and I'll save a couple quid.

  7. lecter

    I've also played it with 0 problems so far...on an Nvidia video card.

    Previously, I had various issues with Store items (Kodi, Netflix, etc.) which were often traced back to AMD, ditching the AMD video card has made things unusually crash-free.

  8. bmatusz

    @dspeterson, @timedrifter, @scd14 - I read in the AoE DE comments that the problem may be related to those who ran the pre-release/beta and did not uninstall that before installing the released version. Any of you run the beta?

  9. Stooks

    UWP, Windows 10 S and the Store are a complete failure. Windows 10 IMHO is simply a huge mess with advertising all over it and no way to turn off telemetry completely.

    My company stopped rolling out Windows 10 Enterprise and now has restarted the rollout with Windows 10 LTSB, because even after having GPO/GPP/PS scripting to remove apps, updates can cause some free apps to show up randomly. After one update on my work laptop I got the Facebook pre-install app icon on my Start Menu?????????? Others got Spotify as well?????? Why does an Enterprise version even have this JUNK?

    Anyhow so far Windows 10 LTSB is working since it basically comes with NOTHING installed and only gets bug fixes for that NOTHING installed. My company uses Chrome as the default web browser so LTSB does NOT come with Edge and it never gets installed.

    Windows is the platform that many companies are using until they can replace it with something else. Besides their cloud offerings what Good/Great product has Microsoft released in the last 3 years???? They have killed quite a few in that time frame.

    • PanamaVet

      In reply to Stooks:

      Windows 10 is working fine for us.

      Since it is working fine I get the impression that it was well tested prior to release and updating.

      Is it true that the people managing Windows can be responsible for successful results?

      I know that is the case and I appreciate them very much. I would point out that our crew does not live with their parents :)


    • Winner

      In reply to Stooks:

      If there were decent commercial software offerings on Linux I suspect you'd have seen huge migrations away from Windows long ago.

  10. dspeterson

    Strange, I’ve sunk a ton of time into it since it was released (just finished up the last of the campaigns yesterday) and have had zero problems.

  11. timedrifter

    I hate that "embarrassing" and "Microsoft" are uttered in the same sentence so often.

    Everything with them is so half done.

    Side note: I bought AoE DE and haven't had any issues yet. Though I have not been able to play much. Hopefully I'll be able to play on the plane next week.

  12. scd147

    Interesting. I haven't had any problems with the game except for an update/reinstall (I'm not quite sure what it did so I'm giving it the benefit of the doubt that it was an update) where I couldn't play until the download finished.

  13. Elindalyne

    Pretty much every experience I've had with games in the store has lead to day one crashes, licensing errors, etc...

    They've usually been fixed pretty quick (within a day), but first impressions...

    IDK but someone needs to get everyone on the same page.

  14. Marius Muntean

    another proof of Microcrap's mediocre quality. Of course it would have worked if it were on Steam, no on this PATHETIC JUNK app store.