Microsoft Touts Windows 10 Quality and Reliability

Posted on September 20, 2017 by Paul Thurrott in Windows 10 with 29 Comments

Microsoft Touts Windows 10 Quality and Reliability

On the eve of the Windows 10 Fall Creators Update release, Microsoft is touting the quality and reliability of the previous version, the Creators Update.

“The Windows 10 Creators Update is the best version of Windows 10 ever,” Microsoft director John Cable writes. “What makes Windows 10 Creators Update the best version of Windows 10 ever? Quality. Our dedicated focus on customer obsession – listening and responding to user and partner feedback – are key to the quality improvements in Windows 10.”

Microsoft is promoting the following advances in the Windows 10 Creators Update:

  • Battery life improvements. A performance power slider feature lets users easily switch between battery saver and best performance mode levels, resulting in an average savings of 5 percent battery life. The Movies & TV app is more efficient, resulting in a 5 percent battery life improvement while offline (and 2.5 percent while streaming). Improvements in Microsoft Edge contributed a 17 percent improvement in battery life across every-day tasks, Microsoft says. And the Mail app is now 40 percent more efficient than it was in the November (2015) Update.
  • Performance improvements. Compared to the Anniversary Update (mid-2016), the Creators Update has provided a number of performance improvements: 13 percent faster booting, 18 percent faster log-ins, 30 percent faster Windows Hello Facial recognition, 53 percent faster browsing with Microsoft Edge, a faster Start Menu, faster Windows Search, and more.
  • Better reliability. In the Creators Update, Microsoft is seeing an 18 percent reduction in “users hitting certain system stability issues versus earlier versions of Windows 10.” And there has been a 39 percent reduction in “operating system and driver stability issues between the Anniversary Update and Creators Update.”
  • Reduced customer support volumes. According to data that does not include the time period before the incredibly buggy Anniversary Update, it looks like Windows 10 customer support volume has “diminished significantly”. But there are no hard numbers here. And I believe that Windows 10 was actually more reliable before the Anniversary Update as well.

Frankly, this whole thing is rather curious, both for its timing and because it leaves out any data from before the Anniversary Update. Rather than belabor the point, I’ll just note that this is what Microsoft provided. You can come to your own conclusions, but I don’t quite understand why they are revealing this now.

 

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Comments (32)

32 responses to “Microsoft Touts Windows 10 Quality and Reliability”

  1. MutualCore

    So is W10 up to 550-560 million MAU by Oct 31st?

  2. Roger Ramjet

    Paul is a complete glass half empty guy. In the 4th bullet here and the Windows weekly podcast he lays into Microsoft for not showing the stuff on the left of this graph. I mean, so what if it was better? The point they are making is, since the Anniversary update, which is a valid starting point because this is after all aimed at users who presumably care about improving reliability on Windows 10, things have gotten better. They aren't doing an econometric study here, you put out the frame that matters for the current communication you are trying to make. Capisce?

  3. Patrick3D

    I agree with Paul, the Anniversary update caused a lot more issues than the Creators Update has. Not providing those support statistics is deceptive. There are still some lingering issues we see with older machines that were reported nearly a year ago and have yet to be resolved but overall Windows 10 and has been more reliable. However, the same can be said for previous versions of Windows after they had received 2 years worth of patches (Windows ME aside.)

  4. Tony Barrett

    It's always odd when MS release data like this (as they very rarely do). The chart almost certainly comes from the MS marketing department, as it's too fixed in the steps it shows. So, assuming it's just marketing material, are MS just trying to re-justify their current direction with Win10 and to try and pat themselves on the back? Add in a pointless comment from a faceless MS director, and they think 'job well done'. Very strange. As for 'customer obsession', that's so true. MS have never been so obsessed with customer data before, and they'll do whatever it takes to get it. Are these also the same customers, ie consumers, who MS seem to have totally lost touch with?

  5. A_lurker

    What were the trends from initial release? Also, some of the 'improvements' are stated in a meaningless manner. Booting may be faster but are the improvements significant. Browsing may be faster but this ignores the bane of web designers, standards compliance. IE has been notorious for poor standards compliance at times. And how were some the metrics actually measured?

  6. red.radar

    had To chuckle about 5% improvement to battery life. Most PCs stay tethered to a wall outlet or there is always a community charger in the middle of the conference table. Not to mention those who need battery life usually get the all day battery in their ultra book. So an extra 5 % is not that big of a deal when you can buy machines with 8, 10 and 12 hours of life. Seems like a lot of work for a slider... and if it requires a slider it means I am trading off some functionality. No thanks I want meaningful improvements that don’t require me to sacrifice performance or how I use the device

  7. longhorn

    Ubuntu LTS gives 5 years support. Windows used to give 10 years support. Why would I bother fine-tuning software and drivers if the setup will be wrecked in six months? I don't see the point of Windows 10. Windows 8.1 boots faster, uses less CPU, less RAM, less disk activity, less network activity and gives you more control. Not as much control as Windows 7 or XP, but a lot more than Windows 10. I hope Windows 10 fails because I want something better. Windows 8.1 is the "premium" version right now.

  8. CaedenV

    Cant wait for win10 to get rolled out at work. We are on a win7 VDI environment, and win7 really shows its age when it comes to things like stability and memory management. Should start testing in the next month or two and I am pretty hopeful it will be a smooth transition.

  9. brduffy

    Windows 10 Creators Update has been very reliable for me on my desktop machine. My favorite version of the OS ever.

  10. rameshthanikodi

    Honestly i've seen people having more more issues with the Creator's update than the Anniversary Update. I personally have been affected by some issues as well. There has to be a catch to this somehow.

    • CaedenV

      In reply to FalseAgent:

      Creator's update for me has either been that it works super well, or else hardly at all, where previous versions were able to limp along.

      Often times I find that a bios update will fix many issues on laptops, and loading drivers (and software packages) from manufacturers websites tend to help quite a few things as well.

    • tboggs13

      In reply to FalseAgent: I think it's a bit like unemployment, when people give up looking for jobs, they are no longer considered unemployed. As usual, people are just adjusting to the new normal and accepting Windows 10 for what it is. If they showed the stats between any OS transition, I would guess the numbers would be way higher, people as a whole don't like change, but they really like griping about it.


  11. Daniel D

    Great, so can Microsoft please stop dicking around with it and now start treating it as an operating system and not a fad that needs constant updating of features and a new menu entry every six months, to somehow stay relevant. Surely Microsofts engineers can be more productively employed. Maybe watch a Powerpoint on how they lost the mobile space and the world is moving on. That might spark some ideas on what actually needs doing.


    • MikeGalos

      In reply to Daniel_D:

      Welcome to the online world.

      Nobody ships a version every 3 years without online updates anymore.

      You might as well be blaming them for not shipping on 1.44mb floppy disks.

      • PeteB

        In reply to MikeGalos: You might as well be blaming them for not shipping on 1.44mb floppy disks.

        Straw man. What we blame them for is not really improving much over Windows 7. Just heaps and heaps of bloatware and mobile focused crap for devices they aren't selling.


        As for "the online world", its not an excuse to have fired the internal QC staff and get sloppy with the whole notion of "testing" because they think they can just patch the patch.


        I sure do miss the service pack days when engineers ran the ship, not selfie obsessed millennials like Dona & friends.

  12. Winner

    I'd like to see the comparison to Windows 7.

    • CaedenV

      In reply to Winner:

      would be a hard comparison. Win7 you were more expected to provide your own support, where win8/10 MS has been more open to providing support and treating most customers as 'retail' even when they have OEM keys... but with pretty much nobody using win8 this again makes a very difficult comparison.

      • hrlngrv

        In reply to CaedenV:

        Re Windows 8, true but sad.

        Once one installs Classic Shell or alternative, Windows 8.1 is definitely better than Windows 7 without all the New & Improved UI fubars. Use Powershell to flush away all the bundled Modern apps, and it just may be the best version of Windows to date.

        • JustMe

          In reply to hrlngrv:

          Oddly enough, once I uninstall - well, we will say almost all - the bundled apps with Windows 8, use Powershell to clean up what's left, and add my favorite start menu, I actually prefer 8 to 7 and wish I could (easily) run 8 on the latest hardware. The problem is most folks don't have the patience (or willpower, or stamina) to deal with un-Microsofting it.

          • hrlngrv

            In reply to JustMe:

            One more necessary step for the perfect Windows 8.1 configuration: log in with a NON-MSFT account to minimize Windows Store intrusiveness.

            I have Windows 10 on my main home PC, and the current Fast Ring Insider build on a VM. With the former I use a local account, with the latter I use a MSFT account. I've had fewer problems with the former and none of the cruft reappearing in the Start menu after I remove it. With the latter, for the last half dozen or so builds I keep seeing Candy Crush reappearing every login. If it were Home or S, maybe there'd be an argument for undoing most things users do, but when it's Pro there should be a one-and-done setting to disable the unhelpfulness.

    • rameshthanikodi

      In reply to Winner:

      Yes. This. And a comparison with Windows 8, too.

  13. Chris_Kez

    I automatically dismiss any chart that lacks a proper axis.

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