Windows 10 Version 1809 Suffers from Yet Another Data Loss Bug

Posted on October 23, 2018 by Paul Thurrott in Windows 10 with 77 Comments

Windows 10 just can’t stop deleting users’ data. Redmond, Hello? Anyone home?

As I assume most readers know, all isn’t well with Windows 10 these days: Windows 10 version 1803 was delayed for weeks when a major software flaw was found on the eve of its original release. And Microsoft actually pulled Windows 10 version 1809 just days after it was released publicly when it finally woke up to the fact—reported multiple times during testing—that it could delete users’ data.

Microsoft was expected to ship the fixed version of Windows 10 version 1809 last Friday, but that date passed without a peep from Redmond. And now we might know why: Users have found a second instance of this release deleting user data. And this one isn’t fixed by the fix.

According to these users, the Compressed Files feature in Windows 10 version 1809 doesn’t prompt the user when you move files or folders out of a ZIP file and those entities already exist in the target location. Instead, it just overwrites the originals.

Oops.

As with the original data loss bug in this release, this problem had been reported months ago through the ineffectual Windows Insider program, whose purpose now seems unclear. As I’ve observed many times throughout Windows 10’s lifetime, Microsoft collects a lot of data during the development of each version, but it seems to have no understanding of what to do with that data.

Will this bug trigger another delay? Maybe. But it’s equally likely that Windows 10 version 1809 will come (re)racing down the track today, given that it’s a Tuesday. And that Microsoft will fix this issue with yet another quality update, which could be released at any time.

The bigger question is whether Microsoft will ever fix its quality problems. What’s satisfying to me, at least, is that I’m no longer the only one publicly complaining about these problems. I’m not sure what took so long, but welcome to my world, everyone. There are problems here and they need to be discussed and then fixed.

 

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Comments (83)

83 responses to “Windows 10 Version 1809 Suffers from Yet Another Data Loss Bug”

  1. Avatar

    ivan19998

    It's very obvious Microsoft have serious management and organisational issues. Something is really wrong with development/testing process there. Software testing and QA is a kind of a job which requires hight level of education. It's not random people which join insider program who can properly test complex software. And yet those people found deletion bug before 1809 release and Microsoft did nothing about it until they got more and more complains.

  2. Avatar

    paulpotter

    Is anyone else annoyed that Microsoft is dropping updates on the next version of Windows 10 and not getting 1809 out the door? It would seem like a pretty good PR move to not be updating a future product when you can't get the present one working properly.

  3. Avatar

    Winner

    Perhaps they will advertise for some software QA positions within the company.


    So nice that they gave this poor excuse of an OS away "free" as an upgrade so that you could add bugs, tracking, ads, advertising ID, loss of control over updates, and pushes to sell other Microsoft products to your notifications.

  4. Avatar

    fishnet37222

    One of the first things I do after installing Windows is to install 7-Zip, so this issue doesn't affect me.

  5. Avatar

    Jonne70

    Another funny thing about the Feedback hub. It's tied to the country and language you live in. So I can only search, find and post feedback in Swedish. There is no option to view the US-English feedback. I am 99,999999% sure no one at Microsoft reads or reviews - or cares one bit - about anything written in Swedish. Since you never get any response from Microsoft or any other user for that matter since the users speaking Swedish is pretty small compared to English, I have given up giving feedback a long time a go. What's the point of waisting my time.

  6. Avatar

    bluvg

    "What’s satisfying to me, at least, is that I’m no longer the only one publicly complaining about these problems."


    Nah, lots of people have been pointing out these problems for quite a longggg time.

  7. Avatar

    chrisrut

    I still believe that there's an end-game to this desire/need for rapid-fire development on Microsoft's part, after which the platform will achieve a longer-term stability. However, I expected it to bear fruit this quarter. Instead, this. I can only imagine your disappointment.


    Ya know, even a rudimentary questionnaire popped up on Insiders' screens after upgrades and updates would catch a great deal of this. Just ask a half dozen simple questions: Any irritants or unmet expectations? Any problems? Any lost data? Any misplaced Files or Folders? Anything stop working? Worded so "no news is good news." So simple; the reasons why not are hard to fathom.


    I do think answering these questionnaires should be mandatory for insiders - the price of being an insider. No opting out!

  8. Avatar

    ndwilder

    THIS is why I get annoyed anytime Sataya is lauded for what he's accomplished. (And the absolute lack of QA on the Surface line of products) If you're going to have a such a hard line on Windows 10, then deliver, don't talk. If you're not going to properly QA your software, then give priority to the feedback being given by those who amazingly are willing to debug your crap software for free.

  9. Avatar

    hrlngrv

    TBH, I can't recall the last time I used Windows's built-in Zip file handling. I've been using Beyond Compare for many years, and I've gotten used to comparing files as needed before moving them into or out of Zip files. That came from burning myself too many times overwriting files.

    As for Insider feedback, maybe most Insiders deserve a little blame for failing to provide details, and seeing how many replated feedback posting there are as search results, far too many Insiders post first and maybe never check whether anyone had reported their problem before. That could explain lots of separate feedback postings each with few upvotes.

    OTOH, it seems clear MSFT is failing to use feedback effectively.

    Has anyone at VP level suffered any consequences for upgrade screw ups? Other than Myerson, that is?

    Is there any public info on which MSFT mid-level manager is responsible for distilling feedback into usable error reporting? I figure it isn't Sarkar, but perhaps it should be.

    Given Peter Bright's article on the subject at Ars Technica, any thoughts about inviting him on Windows Weekly for a long discussion about what MSFT should be doing?

    • Avatar

      Jacob Klein

      In reply to hrlngrv:


      Dude, I originally posted the feedback over 3 months ago, with full details. Search Feedback Hub for: "Copying/pasting a file from inside a ZIP will not properly replace an existing file" -- That is my feedback! And I can't help it that it only got 7 more Upvotes.


      Microsoft needs to find better ways to listen, as you allude to.

      • Avatar

        hrlngrv

        In reply to Jacob Klein:

        MSFT's online mail systems use spam filtering, so someone within MSFT knows how to use text filtering. A pity MSFT could let its e-mail admins train the Windows 10 Feedback admins about the effective use of text filters. Not having done so already tends to give the impression that MSFT's doesn't give rat's ass about Feedback.

  10. Avatar

    UK User

    Whilst all this is happening on the mainly consumer front Nadella pulls in a $25.84 million for his cloud strategy, many other top management also pulled in some heafty pay packets. He has no time for the consumer side of things whilst his cloud strategy is reaping rich rewards for Microsoft, and Wall St. I'm not sure how much more he can cut from the consumer side of things, sans XBox, the corporate side is all that matters it seems. Other platforms having problems is of no interest to me as I don't use their products, I have invested in the Microsoft eco system since the 386 processor days, and I had a feeling that the management were on board with the consumer, not any more it isn't.

  11. Avatar

    epguy40

    Recent quote from the MS answers forum about the ZIP file problem:


    "Microsoft is working on a resolution and estimates a solution will be available in early November for this issue. "

  12. Avatar

    Dan1986ist

    the compressed folder extraction not showing the Replace or Skip Files dialog when the same files or folders exist occurs in 17763.x, however the problem does not occur in 19H1 builds or in 1803.

  13. Avatar

    mrdrwest

    It better not touch my jump lists (emoji red angry face). LOL.

  14. Avatar

    colin79666

    It doesn't overwrite the originals. It does nothing, so you think it unzipped and you then delete the .zip file - deleting that copy.

  15. Avatar

    stlbud

    I just want to know when I'll be able to play my videos again. 1809 lost some codecs that makes Movies & TV unusable for some MP4 videos.

  16. Avatar

    LyonAdmiral1981

    I have to ask when are we ever going to stop resetting the odometer on things? I still have Windows XP as a daily driver and granted in the hands of a novice the risks are pretty real, but when you look at length of support over 14 years I would argue that while bugs are still existent eventually you do run out of show stopping critical bugs. I bring up this point of view because I wish they would do it for Windows 10, just stop re-releasing the entire OS every 6 months. Just keep fixing it and rolling out delta updates to the OS.

  17. Avatar

    Jeff Jones

    I would have figured the Zip software system in Windows was stable since it has been in there for the last 10 years without any big problems and shouldn't have needed messing with. Who screwed this up?

  18. Avatar

    fbman

    Why dont they just give up on 1809 and skip it, and rather work on 1903, so that can be released without too many problems.

  19. Avatar

    Jhambi

    "We have fully investigated all reports of data loss, identified and fixed all known issues in the update, and conducted internal validation."

    Source: blogs.windows.com/windowsexperience/2018/10/09/updated-version-of-windows-10-october-2018-update-released-to-windows-insiders/

  20. Avatar

    carl_taylor

    It's a feature to move users to use OneDrive


  21. Avatar

    Awhispersecho

    And yet we keep being told it's a good thing to offer only the Home version of Windows to consumers. The 9nly thing that comes out of that is MS has less and less people who aren't all updated at the same time.


    The Windows update situation and the overall quality and stability of all MS software is pathetic and embarrassing. At the rate things are going, the death of Windows and the complete exit from the consumer space by MS can't come quick enough.


    This is why everyone should have the option to delay or even refuse updates on the devices they spend hundreds or thousands of dollars on.

  22. Avatar

    brettscoast

    Agreed Paul this simply isn't good enough from Microsoft my PC rebooted after this latest update all my recent office files list were gone shortcuts gone or missing fortunately my data is saved on a seperate hard drive. Not happy Jan.

  23. Avatar

    dontbe evil

    clickbait alarming misleading title


    p.s.

    I still get no comments notifications on this website

  24. Avatar

    david.thunderbird

    Hummm, I was wondering why the media creation tool I got this morning was labeled 1803.

  25. Avatar

    kshsystems

    Sounds to me like they need staff that triages the feedback so that it can be properly categorized as suggestions, support requests, bug issue, if bug issue, what severity.

    One a Microsoft staff person applies the proper category/label staff would assign them to new or existing tickets to follow up, that would be tied to the release mechanism

  26. Avatar

    Rcandelori

    Sounds like a rather esoteric bug. The question is why they take no notice of the feedback mechanisms they've built into the product.

    • Avatar

      jimchamplin

      In reply to Rcandelori:

      It’s due to Insider’s Feedback Hub being a useless “social” setup. Upvotes get things noticed by the devs, but the only things that get upvoted are BS things like “OMG BRING BACK AERO GLASS!!!”


      The enthusiasts and fanboys have no time for quality issues. They just want their terrible ideas put into the product.

      • Avatar

        PhilipVasta

        In reply to jimchamplin:

        To be honest, I don't feel like *any* feedback is truly acted upon. Any time I've ever seen them say, "Hey we changed this based on feedback" it was something minor at best, or a bug they would have fixed anyway under any normal quality control process. I've never felt any real incentive to submit feedback. They're going to do what they're going to do and that's it.

        • Avatar

          hrlngrv

          In reply to PhilipVasta:

          There's a valid use for feature requests. There's also a gray area between some bugs and features, e.g., the [Win]+X menu not seeming to pay attention to light/dark theme setting: bug or missing feature?

          The problem here is that seems to be no effective method for spotting high severity issues, or if they've been spotted, getting the development team to care.

          If the Zip file overwrite w/o prompt bug goes back to 1803, that'd be an awfully long time for it to have gone unnoticed if MSFT were using any moderately effective text filtering. If MSFT isn't using any text filtering, then as others have said, Feedback is just a social, feel-good, beg-for-more-Candy-Crush app.

      • Avatar

        AnOldAmigaUser

        In reply to jimchamplin:

        This.

        Feedback hub should be an incident/bug tracking application, not a freaking social app..."Oooh, I like that problem."

        Problems don't need upvotes, they need to be acknowledged, verified, and fixed.

  27. Avatar

    pepesilvia

    I read that it skips the extracted files if they're present in the target directory. If you then delete the zip file, you've lost the information in it. Though I may be remembering incorrectly.


    This sounds less severe than the previous issue, though. Should not have happened, nevertheless.

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