Weird Screenshot Issue in Windows 10 is “Resolved”

Microsoft revealed today that it has resolved an “orange tint” issue in Windows 10 version 1903 screenshots. Well, sort of.

Let’s weave our way through this one.

“Users have reported an orange tint on Screenshots and Snips with the Lenovo Vantage app installed,” Microsoft notes in its Windows 10, version 1903 and Windows Server, version 1903 Release Information support page under the heading “Screenshots and Snips have an unnatural orange tint.” The issue is now listed as being resolved as of September 11, 2019, which was Patch Tuesday. So one might naturally assume that Microsoft issued a fix.

A more detailed view of the bug is available on the page listing issues that were fixed in September 2019.

“When creating screenshots or using similar tools (such as Snipping Tool or Snip & Sketch), the resulting images may have an unnatural orange tint,” the page furthers. “This issue is caused by the Eye Care mode feature of Lenovo Vantage. This issue started on or around September 5, 2019.”

But that page references a Lenovo support site that concludes this issue for good.

“This problem is caused by the Eye Care mode feature of Lenovo Vantage,” Lenovo admits. “[The] solution [is to] disable Eye Care mode and reset the color temperature in Lenovo Vantage.”

So. The resolution is for users to manually reverse their usage of a Lenovo feature? Really?

Yes, really. Wow. The instructions are on the Lenovo site.

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Conversation 17 comments

  • branpurn

    12 September, 2019 - 9:08 am

    <p>Why is it Microsoft's responsibility to fix an OEM's software&nbsp;problem? They certainly took all of the blame when the news broke of a screenshot "bug."</p>

  • codymesh

    12 September, 2019 - 9:27 am

    <p>this is just one in a long line of "features" added by OEMs that mess up the Windows user experience. And yeah, when Lenovo themselves admits that their feature is the root cause of the problem, that that is the problem.</p>

  • Aaron44126

    12 September, 2019 - 9:30 am

    <p>Windows has exactly the same thing available with the "Night light" feature in Windows 10. Why are OEMs trying to override it?</p>

    • jimchamplin

      Premium Member
      12 September, 2019 - 9:43 am

      <blockquote><em><a href="#464883">In reply to Aaron44126:</a></em></blockquote><p>They never read the patch notes. </p>

    • warren

      12 September, 2019 - 10:33 am

      <blockquote><em><a href="#464883">In reply to Aaron44126:</a></em></blockquote><p><br></p><p>Because Lenovo's original blue light software predates Night Light; they also made it available for Windows 7. </p><p><br></p><p><br></p>

  • Ron Diaz

    12 September, 2019 - 9:31 am

    <p>You are holding it wrong</p>

  • rm

    12 September, 2019 - 9:36 am

    <p>Funny, Lenovo paid someone to recreate a feature Window 10 already has and they only were able to cause problems with the feature. I wonder if that person / people had a hard time seeing orange . . . Or just not very good testing.</p>

  • BenTessier

    Premium Member
    12 September, 2019 - 9:54 am

    <p>I have a Lenovo myself and Vantage is always the first thing I remove. It provides a ton of useless information and notification anyway and I cannot see the benefit. </p>

    • will

      Premium Member
      12 September, 2019 - 1:24 pm

      <blockquote><em><a href="#464889">In reply to BenTessier:</a></em></blockquote><p>The ability to download and update Lenovo drivers and firmware from Vantage is good, but the extra stuff they push is not. The Lenovo Battery meter and extra add on items just add overhead to a system.</p>

      • IanYates82

        Premium Member
        13 September, 2019 - 2:21 am

        <blockquote><em><a href="#464999">In reply to will:</a></em></blockquote><p>Agree. The vendor tools to keep things updated are great, but their extra stuff that fiddles with system settings always make things worse.</p><p><br></p><p>It sounds like Lenovo were changing the colour controls in Windows at a software level rather than controlling some kind of hardware, resulting in the actual rendered colours being different. Yikes – that's a bit gross.</p><p><br></p><p>Does anyone know if the eye care feature still exists, or does the "update" just nuke it?</p>

  • Thomas Parkison

    12 September, 2019 - 4:17 pm

    <p>OEM-added crapware has caused issues, you say?</p><p><br></p><p>I'm shocked. Shocked! Well, not that shocked.</p>

    • dontbeevil

      14 September, 2019 - 4:27 am

      <blockquote><em><a href="#465145">In reply to trparky:</a></em></blockquote><p>and blame microsoft, you say?</p><p><br></p><p>I'm shocked. Shocked! Well, not that shocked.</p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p>

  • sandy

    Premium Member
    12 September, 2019 - 7:56 pm

    <p>Why is Lenovo adding something that's already (presumably properly) implemented in Windows? (The Night Light option in Settings.)</p>

  • anoldamigauser

    Premium Member
    12 September, 2019 - 8:22 pm

    <p>This one bit me yesterday, and I was wondering what it was. Today, there is an updated version of Lenovo Vantage, and the Eye Care mode is disabled by default…problem solved.</p><p>New version can be identified by hamburger menu in the upper right corner of the app.</p>

  • crasher35

    13 September, 2019 - 6:51 am

    <p>I have a ThinkPad T580 at work and was affected by the issue and I figured it had to do with Lenovo Vantage but was too busy to bother with the settings. However, I did notice that it magically fixed itself yesterday. I don't think I have Lenovo System Updater installed (I may though) so I'm guessing there was some kind of Lenovo update sent through Windows Update to turn it off or the app updated itself in the background.</p>

  • Boltie

    13 September, 2019 - 12:07 pm

    <p>Why should Microsoft fix another companies feature unless they were in some form of agreement? Did Microsoft implement these features for Lenovo?</p>

    • dontbeevil

      14 September, 2019 - 4:25 am

      <blockquote><em><a href="#465605">In reply to Boltie:</a></em></blockquote><p>this would make totally sense…but we're on</p>


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