I’ve been writing about Windows for over 25 years, and while it is still central for me, it has never been less relevant or less well-cared-for by its maker than it is right now. So, yes, I have questions. Lots of questions. And complaints. Lots and lots of complaints.

But first, let’s examine the facts that led us to this time of great uncertainty and see how reality shapes our perception of what can---and most likely will---happen to Windows in 2020.