Dell XPS 13 (9300) Review

Posted on June 7, 2020 by Paul Thurrott in Hardware, Mobile, Windows 10 with 26 Comments

While it’s not fair to say that the best gifts always come in the smallest packages, it’s absolutely true of the new Dell XPS 13, which manages to fit a 13.4-inch display into a gorgeous and very portable 11-inch form factor that is almost entirely devoid of usability compromises. This combination of size and functionality may literally constitute a miracle. It just shouldn’t be possible.

Design

Like many premium PCs, the XPS 13 is a durable, CNC-machined slab of aluminum, but it can now be had with your choice of two colors, black and white, the latter of which is new. As before, the black versions of the PC feature a carbon fiber composite wrist rest, which I recall feeling wonderful but tending to pick up skin oil a bit too easily. The white version, which Dell sent for review, utilizes a woven glass fiber surface instead; this looks and feels great, and it has not stained or discolored in any way.

White is an unusual color for a laptop, but I think it looks great, almost like ceramic on the trim pieces, and it certainly stands out from the masses of boring gray PCs that we see everywhere else. Even from a distance, it’s obvious that the Dell XPS 13 is a high-end, premium PC. And that feeling of quality and luxury only grows as you open it and begin using it.

Display

Dell is correctly credited with creating what is now a common design for modern devices of all kinds, in which the largest-possible display is placed in the smallest-possible body. But the new XPS 13 takes this design to new extremes with its ultra-thin bezels and even bigger display options than before. So instead of the too-wide 16:9 13.3-inch displays we see in other PCs, the XPS 13 provides various 13.4-inch choices, each in a 16:10 aspect ratio that is slightly taller than before and thus fills more of the available space. The result is an epic 91.5 percent screen-to-body ratio.

There are three display options: The first two are 500-nit Full HD+ (1920 x 1200) display with an 1800:1 contrast ratio; one ships with an anti-glare coating and the other provides an anti-reflective and anti-smudge coating. And then there’s a 500-nit 4K Ultra HD+ (3840 x 2400) display with HDR 400 capabilities, a 1500:1 contrast ratio and the anti-reflective and anti-smudge coating. All of them provide Dolby Vision capabilities with a wide 178-degree viewing angle and Eyesafe technology, which limits the amount of blue light emitted by the displays at the hardware level.

The review unit came with a Full HD option, and this would be my choice were I buying an XPS with my own money. It’s a glossy display with rich colors and deep blacks.

Despite its tiny, tiny bezels, the new Dell XPS 13 manages to squeeze a Windows Hello-compatible webcam into the middle of the top bezel, where it belongs. And the display can be opened with a single hand thanks to its dual-coil hinge, though it doesn’t lay flat. But because that hinge sits below the top of the base of the device, what little bezel remains at the bottom of the display is partially hidden, enhancing the minimal bezel effect.

Internal components

The Dell XPS 13 is as modern on the inside as it is on the outside. It’s built on the 10th-generation Intel Core “Ice Lake” processor lineup, as expected, and you have a choice of quad-core Core i3-1005G1, Core i5-1035G1, and Core i7-1065G7 options when you configure your own. All come with integrated graphics, but the higher-end chips get 11th-generation Intel Iris Plus Graphics, which edges the device into low-end gaming territory.

I only used it for standard productivity tasks, but because of its small size, I was worried about performance throttling and heat issues. Dell says uses Intel’s dynamic tuning capabilities to predict and adapt to performance needs on the fly. And the device itself features a unique thermal design with dual fans, a single heat pipe, hidden exhaust vents behind the display hinge, and GORE thermal insulation. I never experienced undue fan noise or heat, and performance has always been top-notch.

Aside from the processor, the XPS 13 can be outfitted with up to 32 GB of LPDDR4x dual-channel RAM, which his rather incredible, though the base configuration is an anemic 4 GB. And the storage possibilities are likewise varied, with your choice of 256 GB, 512 GB, 1 TB, and 2 TB of PCIe 3 x4 SSDs.

The XPS 13 provides two forms of Windows Hello authentication: Facial recognition courtesy of the front-facing 720p webcam and via a finger press using the fingerprint reader built-in to the power button at the upper right of the keyboard. I used the latter and found it to be fast and reliable. But I found the webcam to be blurry and of low quality.

Connectivity

Connectivity is quite modern, though there’s no cellular data option. Depending on the configuration, you find Killer Wi-Fi 6 AX1650 (Intel-based) or Wi-Fi 6 AX500-DB (Qualcomm-based), each with Bluetooth 5. The review unit shipped with the Intel-based chipsets.

Ports and expansion

As a modern thin and light wonder, the Dell XPS 13 provides a minimal number of ports, as expected. There are two Thunderbolt 3/USB-C ports, with one on each side, the correct configuration, a microSD card reader, and a combination headphone/microphone jack. And Dell even ships a USB-C to USB-A adapter in the box, which is getting rarer these days.

Audio and video

The XPS 13 provides bottom-firing stereo speakers that were tuned with Waves MaxxAudio Pro and can adapt automatically to different room conditions. Headphone users can also take advantage of 360-degree 3D virtual surround sound courtesy of Waves Nx. Sound quality is excellent and spacious in both cases, though the speakers can get a bit distorted at very high volume levels.

There are also two digital array microphones with Waves MaxxVoice Pro capabilities for cleaner web calls and Cortana far field-capable interactions.

Keyboard and touchpad

The backlit XPS keyboard is surprisingly spacious given the size of the device, with large keys and a mostly enjoyable typing experience despite short 1 mm key throws. This may be required by the thinness of the device, but I suspect it was also a design decision, and there is a decidedly solid and almost hard thunk to each keypress. It takes a bit of getting used to, but I like it.

There is a bit of flex when you press down on the keyboard, especially towards the middle, and that is most definitely caused by the overall thinness. But this isn’t a practical concern, and even with my heavy typing I never had issues.

That said, there is one weirdism to the keyboard that I did have trouble adapting to: Because the power button with its integrated fingerprint reader is located at the top right of the keyboard, the Delete key that usually occupies that space is shifted one key to the left. Predictably, I found myself tapping the power button routinely when I meant to hit Delete.

Thanks to the relatively shallow wrist rest area, the glass precision touchpad is likewise short and it’s a bit wide, in sharp contrast to the large squarish touchpads we’re starting to see elsewhere. I’ve never understood the appeal of these enormous designs and found the XPS touchpad to be just right. And the performance and reliability was excellent.

Portability

At just 2.8 pounds and a svelte 11.64 by 7.82 by .58 inches, the Dell XPS 13 is a nice alternative to other leaders in the premium portable space, such as the HP Spectre x360 13, which is just slightly heavier, bigger, and thicker. (And yes, to be fair, the Spectre is a 4-in-1 convertible, so that can be excused.) I wish I could take it on a trip.

Dell XPS 13 top, HP Spectre x360 bottom

The XPS 13 has a 52-watt-hour battery that Dell says delivers almost 19 hours of life when using typical productivity applications. But that’s for the Full HD models; those with a 4K UHD display land somewhere just north of 12 hours.

While it’s impossible to travel right now—thanks, COVID-19—the battery life I experienced varied wildly in some cases, so I’m not completely confident in reporting what I saw while testing. But my general rule of thumb, in which the real-world battery life of a PC is roughly half the manufacturer’s claimed time, seems to be a bit conservative in this case. On average, the Dell XPS 13 delivered over 13 hours of battery life.

But where it’s uptime is laudable, there are no fast charging capabilities, a weird omission for a premium PC. Instead, charging occurs via a 45-watt USB-C-based power adapter.

Software

The Dell XPS 13 can be had with Windows 10 Home or Pro—or even Ubuntu Linux if you’re so inclined, though you’ll lose the use of that fingerprint reader—but the review unit shipped with Windows 10 Home plus McAfee AV and a surprisingly long list of utilities in addition to the usual crapware.

Looking over the bundled apps, I see a combination of useful and superfluous, with Dell in some cases providing applications that duplicate functionality built-in to Windows. Perhaps some of these could be consolidated into a single application.

Pricing and configurations

The Dell XPS 13 starts at $999 for a model that includes a Core i3 processor, 8 GB of RAM, and 256 GB of M.2 PCIe NVMe solid-state storage. You can upgrade to a Core-i5 processor with the same RAM and storage for $1099. And then a Core-7 processor, 16 GB of RAM, and the same storage for $1399. The final prebuilt model, which adds a 4K/UHD display, starts at $1799. Each can be configured to your heart’s content.

Recommendations and conclusions

Every once in a great while, I’m lucky enough to review a truly special device. And the Dell XPS 13 makes the short list. It’s at the apex of laptop design, functionality, and usability, and it pushes at the upper boundaries of what’s possible with this type of PC in ways that seem almost magical. From the premium build quality to the gorgeous, large, and truly edge-to-edge display, the XPS 13 makes a statement every time you take it out of your bag. This is one of the truly great PCs. And it is highly recommended.

At-a-glance

Pros

  • Stunning design
  • Gorgeous and large 16:10 display
  • Excellent battery life
  • Excellent keyboard and touchpad

Cons

  • No fast charging
  • Low-quality webcam

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Comments (31)

31 responses to “Dell XPS 13 (9300) Review”

  1. Avatar

    djross95

    Sad to see all that bundled crapware for such a premium PC. Together with the superfluous Windows stuff (I'm looking at you, Candy Crush), you'll have to spend a couple of hours ridding yourself of this nonsense. I wish PC manufacturers would realize what a lousy OOBE that is. That's one thing they could learn from Apple. Aside from that, looks like a winner!

  2. Avatar

    ado

    Intel i5 model and i7 model are both four cores and eight threads with minor differences in performance. 4K option seems unnecessary with such a small screen size and battery requirement. No fast charging can be a pro too, as it’s better on the battery. No mention of the Developer Edition with Ubuntu? Thanks for the fine review overall. More pics please!

  3. Avatar

    whgb

    This looks great, but I'm just wondering what the deal is with using a stylus with one of these things. I do need a stylus for my work. Anyone have experience with this or recent models?

  4. Avatar

    BigM72

    Paul,

    a review I read elsewhere talked about poor performance due to issues with the Killer WiFi driver.


    Have you experienced that at all with your review unit?

    • Avatar

      jeffq

      In reply to BigM72:

      I just bought the new 15" i7 10th gen with 32GB of ram and am almost ready to return it for perf reasons. CPU pegs and the machine becomes unusable to the point task manager can't even render status.


      With the stock image it came with it I was getting barely 2 hrs of battery, the fan ran the whole time and my lap practically had grill marks from the heat.


      I reimaged thinking it was dell "enhancements" that might be the issue with a clean native base windows 10 install. Was much better however, every few hours it will peg again and be unusable for 10ish mins. Have gone through the processes, startup and scheduled tasks nothing jumps out. It is 2004 so wondering..

      • Avatar

        BigM72

        In reply to jeffq:

        So the review I read described similar issues to the ones you describe. From that article, the main advice seems to be uninstall the Killer WiFi driver and force install the intel wifi class driver instead and your performance will suddenly be great.

  5. Avatar

    CmdrZod4R

    > experienced undo fan noise


    You meant undue fan noise?

  6. Avatar

    jimross2

    Upgraded to the XPS 9300 a month ago, from a two year old Surface Laptop (1), suffering from multiple issues at this point (intermittent charging, low battery life, lid won't close/stay closed, performance issues, Alcantara wear, etc.). Performance for the Dell is great, as is Linux compatibly (finally). It's thin and light for sure, generally a nice laptop, and upgrades were much cheaper than Apple or Microsoft charge.


    However, As Paul mentioned, this 720p webcam is clearly worse/grainy compared to the 720p Surface webcam. The i7 version of this XPS runs hot, the keyboard deck is hot to touch, and the fan has been very noisy, even under light load, in comparison to the Surface Laptop. Battery life for this FHS laptop has been disappointing, around 7 hours in moderate use. I should have divided the marketing number by 3, not by 2. I've finally got some relief from the heat/noise, if not the poor battery life, after what I guess was the latest set of firmware and driver updates. Audio is also a miss. Low recorded YouTube videos can be hard to hear, even at max volume. I'd had to resort to using for pay software to crank Windows audio beyond 100%. The Enhanced setting which can also do this, doesn't appear to be available for the RealTek driver under Windows 10.


    Despite the battery life and sound concerns, it's quite a nice laptop, possibly the best out there right now for the size. I do wonder about the road less traveled. Paul, if you were looking for article ideas, a XPS 9300 vs. Surface Laptop 3 (Intel version) shoot-out could be an interesting read. I haven't seen these two devices directly compared anywhere, although I'm sure they target different market segments somehow. I agree, the position of the power and delete buttons are one of the few things I'd change. The trackpad is fantastic, at least as good as the Surface.

    • Avatar

      Paul Thurrott

      I'd love to review Surface Laptop 3. And Surface Book 3. And many other products that Microsoft never sends me for review. There's not much I can do when they just ignore my repeated requests.
  7. Avatar

    hrlngrv

    Laptop keyboards differ most on the right side, and specifically in the bottom-right corner, everything to the right and further away from the screen than the L key. Yet another review with no direct picture of that portion of the keyboard.

    Enough to see that the Up/Down keys are half-height compared to Left/Right keys, just like @#$%&*! HP laptops. Well, at least Dell hasn't fubarred its Precision line . . . yet.

  8. Avatar

    unit682

    Hi Paul, I am happy you are reviewing a Dell PC. I always buy Dell PCs: 3 desktops and 3 laptops. I have an XPS 13 from 2015. it still works and its very good. But my last laptop is a Dell Inspiron 14 2 in- 1with 10 gen i-5 Intel. I like it very much, I upgraded the SSD to WD Black and I will add 8GB of RAM. Its very fast. The XPS is too expensive for my budget.

  9. Avatar

    madthinus

    16;10 is a great compromise. Looks like a great laptop. Thank you for the review.

  10. Avatar

    Kri77777

    So big question: Dell XPS 13 or HP Spectre x360?

    • Avatar

      Paul Thurrott

      Remember these are two different types of machines. One is a laptop, the other is a 4-in-1 convertible with both touch and pen support that can be used like a tablet. They are both excellent. There is a Dell XPS 13 convertible too, but I'm not sure if that was updated recently or not.
  11. Avatar

    PhilipVasta

    One thing that the MacBook and Surface get right is a fairly high-resolution screen no matter what model you get. Full HD is perfectly adequate in general, but $1800 just to get the laptop with better than Full HD? Yikes.

  12. Avatar

    bluvg

    16:10: kudos to Dell! This looks like one stellar machine.


    With greatly increased webcam use, though, it's much more evident just how poor many built-in webcams are. Hopefully that will be a point of focus for the next gen.

    • Avatar

      SvenJ

      In reply to bluvg: High quality web cams take space. Largely in depth, an many of these high end laptops have screens that are thinner than most cell phones. For the current work at home situation it's worth setting yourself up with a USB-C port replicator to add a really full size keyboard and mouse, bigger monitor, and a decent web cam. Makes the day way more comfortable than working on a relatively small screen and such. Still get the benefit of the laptop when you take it somewhere.


      • Avatar

        bluvg

        In reply to SvenJ:

        Have you tried to order a webcam recently? The gouging has been outrageous.


        Besides, I think few people want a peripheral solution, and would rather accept a design accommodation or innovation to get a higher quality cam. They already accept camera bumps on their phones.

  13. Avatar

    scumdogmillionaire

    I think I'm gonna go with the new XPS 15. I don't like all the bundled stuff... maybe Microsoft Store will sell them soon with the "Microsoft Signature" or whatever where all that crap isn't installed.

  14. Avatar

    angusmatheson

    Regrets. It is funny once you make a decision all the other options become so much more appealing. We went with surface book when changing the doctors from Macs to PC because of increased teams and need for a legacy program no longer supported on Mac we went with Surface Book because One doctor already had a pro and loved it. And the surface dock worked well with Teams. But now. I wonder if I should have gone with my other choice. The XPS. Sometimes the surface laptops just disable the wireless adapter and lose connectivity. And sometimes the surface dock just can’t find the printer. The perfect world where instead I had gone with XPS - where I could have had no problems and the doctors just used their devices and didn’t come to me with problems - always exists in my mind. This is the horror of choices. You only get to make it...and once you make it you don’t get to see the problems you would have had if you had gone down the other path. So in my mind, the XPS has become hardware utopia. And with each problem the glorious dream of perfection only gets better.

  15. Avatar

    orbsitron

    I'm curious what the weight is. My wife just returned last year's XPS 13 in favor of the Acer Swift 5. Despite being significantly larger, it's miraculously MUCH lighter! It really feels noticeably lighter.


    I'm guessing the Swift has a smaller battery to accomplish the featherweight design but weight is a higher priority in this case (and it's her primary PC and she is self-employed so this will be a daily driver).

  16. Avatar

    illuminated

    Would be interesting to know if white keyboard is usable in all lighting conditions. I had a dell laptop with silver keyboard. In some lighting conditions it was impossible to see the keys. Backlight or no backlight that keyboard looked like a big gray blob. Never had problems with black keyboards though.

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