Yes, I’ve made a career out of Microsoft’s inability to communicate effectively. But this is a serious and ongoing problem that needs to be addressed. Case in point, the recent confusion around a Mute/Unmute feature that Microsoft announced for Windows 11 but then delayed until a future update.

I know. It doesn’t seem like a big deal. And it isn’t really. It’s just one tiny example in a sea of many examples of Microsoft not communicating effectively to its own customers, causing confusion, and then disappointing its biggest fans when it doesn’t come through on what it originally promised.