Thinking About Web Browsers and Stickiness (Premium)

After an interesting experiment this weekend, I might be returning to Google Chrome. But whatever happens, this episode was a good example of why stickiness matters so much to platform makers. And what can happen when your products aren't sticky enough.

So, what does it mean to be sticky?

Stickiness is an often hard-to-characterize aspect of a product or service that makes it difficu...