Google’s Pixel/Android quality is somehow even worse than Windows’

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I’m beyond happy with my iPhone 8 but I like to keep up to date with what’s happening in the Android world, and what’s happening with the Pixel 3 right now is a disaster, much worse than anything that’s happened to the iPhone, which is saying something. Microsoft messed up bad with the Surface Pro 4/Surface Book 1 too, but I’d argue that what’s going on with the Pixel 3 right now is far worse. I honestly think Google did not test this phone, certainly not up to production quality standards. They just shipped it, it’s like a beta phone. Pixel 3 customers are guinea pig testers.

Android Police has a Pixel 3 issue tracker page and they’re struggling to keep it up to date, because it seems every other day there is a new issue. Overall, this makes me sad because the iPhone effectively has a monopoly in the smartphone market 🙁 If the Pixel line was up to the quality of the iPhone, that would be good for everyone, including iPhone users. The Pixel cameras have already pushed the industry forward but I’m not sure the Pixel brands reputation will recover. Google needs to put out a statement or a blog post apologizing to its customers for the laundry list of issues and promise they’re going to get their act together (and actually do it, unlike the Windows team)

Comments (28)

28 responses to “Google’s Pixel/Android quality is somehow even worse than Windows’”

  1. Avatar

    Daekar

    It's unfortunate that Google can't get their act together, but fortunately the iPhone isn't even close to having an effective monopoly, even though Apple would love for you to think that. Paul has written about the market share percentages in the past, and they lean overwhelmingly toward Android, not iOS. Thankfully, Google's hardware is barely a drop in the bucket of Android handset sales - most people don't even know they exist.

    • Avatar

      Bdsrev

      In reply to Daekar:

      I say effective monopoly because, what phone could you recommend to someone? Samsung? Come on... Nexus/Pixel is the only phone that really stands a chance against the iPhone, and Google clearly is far behind in terms of quality.

      • Avatar

        skane2600

        In reply to Bdsrev:

        My recommendations would align with the needs of the individual and their budget. Until this year, we never bought a phone over $100 (Lumia 635's and 640's) until the lack of WP apps became an issue after 4 years. We are still using one of the 635's and one of the 640's and the new Android phones were about $250 each.


        The valuations of enthusiasts are pretty much irrelevant to the average user.

        • Avatar

          Minke

          In reply to skane2600:

          I would agree with you, except for the camera. A lot of people, me included, use their phone as their main or only camera. The difference in quality between even the mid-range phones and the high-range is vast. The mid-range is getting better and may be fine for many people, but not anyone interested in quality photography. On the other hand, judging from the photos I see most people take, they probably wouldn't notice!

      • Avatar

        Daekar

        In reply to Bdsrev:

        Uh... yes. Samsung is the vast majority of Android phones, and despite the bad rap they get with tech journalists (they're all too hipster to like anything mainstream), they are generally the best phones available at any given price point.

  2. Avatar

    Bdsrev

    Paul posted about another Pixel 3 issue today, this is crazy now. It's not like there is 1 stubborn, hard-to-solve problem issue with the device, there seems to be a new problem every few days. Google definitely did not put the Pixel 3 through production level QA. Why? Why would they do this? Pixel was supposed to be a good thing for Google/Android's image, it's now done the opposite! Google has to put out a statement/blog post at the very least now. How could someone possibly recommend a Pixel phone? So many pick on the Chinese manufacturers for their inferior QA, but Pixel is far below them.

  3. Avatar

    maethorechannen

    Here's what I don't get - plenty of phone makers seem to be able to churn out perfectly reasonable Android phones that don't have serious technical issues. Why can't Google?

  4. Avatar

    Alastair Cooper

    The iPhone doesn't have a monopoly. It's market share is about 25% though it's massively profitable on that. The dominant player by far is still Android. It's a lot like the Windows/Mac split in the PC market - Apple scrape huge profits off a minority product sold at a premium.

  5. Avatar

    Winner

    My pixel2xl has never crashed, unlike my Windows 10 systems.

  6. Avatar

    dcdevito

    It's all overblown. My Pixel 2 XL still runs great after a whole year, no issues.

  7. Avatar

    carl_taylor

    Your comment re iPhone have a monopoly is not correct. Globally Android phones outsell iPhones by a substational margin. It is only in the USA that iPhones have a larger share and this is more the carriers. Carriers here in Australia tend to stock all phones even on more obsecure and growing brands like Huawei and the main carriers have lease plans where you get a new phone whenever you want (if < 12 months you pay a small fee, otherwise free) so in Jan I'll be getting a new Pixel 3 XL.

    • Avatar

      Bats

      In reply to carl_taylor:

      You are right. Not even in the USA. In the US, iPhone/iOS has 38.7 marketshare. That means smartphones that are not of iOS make up 61.3%. That's clearly not a monopoly.


      I don't know where they get this idea. Fake Newsites?

      • Avatar

        jtyjyj

        In reply to Bats:

        If you live in a major city on either of the US coasts, you will predominantly see iPhones in people's hands. So it's easy to have that mental picture that iPhones are the majority when that is what you see.

        • Avatar

          Daekar

          In reply to jtyjyj:

          Even that is highly dependent on social grouping or economic status, particularly the latter. Where we live, if you get away from the local university (where wealth concentrates) the number of Apple products drastically decreases in all categories.

          • Avatar

            Minke

            In reply to Daekar:

            iPhones totally dominate in professional circles and major enterprise. Go to any major tech company and iPhones are probably over 90%. I used to work for a major supplier of email marketing services for professional associations and well over 90% of all email opens were on iOS devices.

            • Avatar

              Daekar

              In reply to Minke:

              Certainly, that's all our company issues even though a lot of people grumble about it. That actually doesn't disprove my point, however, it simply indicates that corporations and affluent consumers sometimes have the same purchasing habits.

  8. Avatar

    carl_taylor

    Never had an issue with My Pixel 2 XL. My entire office has them and no issues, however we get support calls all the time for the iVirus that our Corporate teams use. A collegue has just got a Pixel 3 XL earlier in week and it is fine as well. I think often the complaints about quality etc tend be from people who were over promised by a salesman, i.e my Collegue could have been upset that the Response feature toughted in the Pizel 3 is only currently available in US and UK and not Australia but he's a grown up and knows its coming soon.

  9. Avatar

    Minke

    My Pixel 2 is over a year old, works perfectly, never once had a freeze or other serious issue, the photos blow away most other phones, and my battery seems to last longer than ever--I often have 50-60% left after a day. In short, I am very happy with its quality.

  10. Avatar

    tahj

    No quick charge in 2018 (!!), a hideous design, a bad battery life, only 4 GB of RAM on an android phone, no jack. It's a joke



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