Samsung Tells Galaxy Fold Owners to Be Extra Careful

Posted on September 20, 2019 by Mehedi Hassan in Hardware with 16 Comments

It’s no secret Samsung has had quite a lot of trouble with its foldable Galaxy Foldable phone. The company’s folding phone only recently re-launched after Samsung was forced to pull the product due to issues with the folding display.

And with the re-launch of the Galaxy Fold, Samsung has already taken a lot of precautions to make sure nothing goes wrong with the updated version. The company is communicating with users more about the fragility of the product, and it’s released a dedicated video for users, outlining how to take care of the Galaxy Fold.

“The Galaxy Fold is a device like no other – and deserves a special level of care,” Samsung said. The video doesn’t tell you exactly how to take care of the device, but it just outlines things like using a light touch on the display, making sure it’s free of water and dust, and to be wary of objects that could potentially affect the device’s durability, like your keys. It also highlights Samsung’s Galaxy Fold Premier Service for the “complete” experience. In other words, it’s nearly a 1 and a half minute long video with a lot of marketing jargon, and a bit of seemingly obvious tips to make sure your Galaxy Fold stays safe:

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Comments (16)

16 responses to “Samsung Tells Galaxy Fold Owners to Be Extra Careful”

  1. rmlounsbury

    And this is why I'll be skipping out on the 1.0 and 2.0 versions of the foldable phones (if I ever get one). Not only are they novelty; they are fragile.

  2. robert_wood

    At this point, I'm not sure why anyone would spend $2,000 on this thing.

  3. curtisspendlove

    So, if one of these rubs up against an Apple Card in someone's pocket, does it cause a singularity? Or just discolor the Apple Card and break the Fold?

    (I may need Chuck Norris to answer this question.)

  4. Winner

    My first reaction a couple of years ago to the talk of foldable phones was "Let other people buy them. I'd be afraid the screen would break".

    Now Samsung has that exact problem.

    My suspcion is that if this is ever a real thing that is robust, it's going to be a long time.

    It feels more like the Kinect, the Kin, 3D TV, AI (we talked about that in the 1990s). Lots of grand ideas and buzzwords. But it really needs to turn into something robust, and practical, and actually solve a problem for people. It doesn't appear to be close to that, yet.

    • Rob_Wade

      In reply to Winner:

      I don't necessarily think it will be a "long time". I would love something that REALLY could be the idea smartphone form factor at one moment and then expand to be the ideal tablet form factor the next. NOTHING anyone has come up with comes close to that, though--because the tech isn't there. BUT, I think the competition might be strong enough to drive the tech maturity sooner rather than later.

  5. Rob_Wade

    So, pretty much what I predicted. It's ugly, thick and a disaster. Folks, the technology simply isn't here yet to make anything like this worth it. Not at all.

    • angusmatheson

      In reply to Rob_Wade:

      I tend to agree. It seems stupid to me. But what won me over to the possibility was Dieter at the Verge who really talked about loving using it - until it broke. Maybe there is something here. I think I the future is lots of slabs of different around and each recognizes me and becomes my device when I use the one that fits my use case. But maybe it is carrying one device that can fold into whatever size you need at the moment?

      • Rob_Wade

        In reply to Angusmatheson:

        Except it DOESN'T fold/unfold int whatever size I need at the moment. It folds up into something that is horrible as a smartphone, and unfolds to something that is horrible as a tablet. In other words, in an attempt to DO both, it SUCKS at both. When I need the capabilities of a tablet, the size of the Surface Pro is correct. When I only need to carry a smartphone, I will not settle for something that is "pocketable". That's a joke. I want something that comfortably fits in both my and and pocket. Nothing about this device fits that. Plus it's easily destroyed. It fails on every level. As I said, the technology isn't here yet to sufficiently -- and durably -- meet those challenges.

  6. truerock2

    To me, the folding smartphone falls into the category of phablets. I have never understood why individuals want very large smartphones.

    Perhaps it is because they can't afford or just don't want to own a smartphone and a tablet? I am so annoyed that Apple iPhones are so large. And this is what I am starting to find out. I just don't want to lug around a huge iPhone because it just seems completely ridiculous. I'm leaving my iPhone basically in 3 places. My desk at home. My desk at the office and my car. I carry it in my hand back and forth between these 3 places... and I use my Apple Watch more and more and my iPhone less and less.

    And here is the ironic part... I want a larger Apple Watch.

    I swear to god - I am very close to getting rid of my iPhone and just using my iPad and my Apple Watch.

    And of course I have my Windows 10 PC with a 32" 1080p display which is my most important tool.

    • irfaanwahid

      In reply to truerock2:

      There is audience for all sizes I believe and Apple is doing right by giving choices to the different niche.

      You could go for a small 11 Pro / 11 or 11 Pro Max.

      Unless you are in the niche of iPhone 5 display size.

      • truerock2

        In reply to irfaanwahid:
        For me, the perfect iPhone would be an iPhone 11 that was the same size as an iPhone 4s

        I get it - some people live on their phone - but, I don't.

        My most used device is a Windows 10 desktop PC.
        2nd: Apple Watch
        3rd: iPad
        4th: iPhone
        5th: 15" Windows 10 notebook

  7. irfaanwahid

    Paul are you planning to get one?

    Would be interesting to see what you have to think about it.

    • angusmatheson

      In reply to irfaanwahid:

      And it is so cheap they are practically giving them away. I don’t know how purchasing decisions are made in your household but I would not want to tell my wife that I need to buy a $1,300 fancy new phone (even thought I have a few already) and it is super fragile and will likely break but is super cool and has brand new technology in it!

  8. lezmaka

    You're folding it wrong.

  9. anoldamigauser

    I guess it would be too simple to build a device with two separate screens and a real hinge. You know, something that is meant to be opened and closed. Making glass bend at room temperature is a really hard material science problem.

    This looks like a device trying to find a niche. I guess someone will buy a device that costs roughly twice what a normal flagship phone costs, and then has to be pampered to survive daily use...there is a fool born every minute.