Apple Fixes iPhone X’s Unresponsive Display in Cold Temperatures

Apple introduced a new OLED display with its $999 iPhone this year. The company’s iPhone X comes with a beautiful OLED display that, like many other OLED displays, will eventually be affected by burn-in problems. But the iPhone X’s display had an interesting issue.

Under cold temperatures, the iPhone X display would suddenly stop responding to touch interactions. The display wouldn’t completely stop responding to touch interactions, but you’d still have trouble interacting with the device under cold temperatures. I was actually affected by the issue earlier this week, where the suddenly iPhone X stopped registering many of my touch inputs.

Apple is today rolling out a fix for the issue with the release of iOS 11.1.2, along with a fix for an issue that resulted in distorted LIve Photos and videos on the iPhone X:

  • Fixes an issue where the iPhone X screen becomes temporarily unresponsive to touch after a rapid temperature drop
  • Addresses an issue that could cause distortion in Live Photos and videos captured with iPhone X

If you own an iPhone X, you should be able to get the latest update from the settings app. I will be testing the fix under cold temperature tomorrow, and I’ll make sure to keep you guys updated if I have any further problems with the responsiveness of the display.

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Conversation 18 comments

  • ncn

    16 November, 2017 - 6:05 pm

    <p>Testing? Just ask to step into your local giant liquor store's walk-in beer cooler with the likely excuse that you need to "verify a fix for the iPhone X".</p>

    • Grimwar

      18 November, 2017 - 4:55 pm

      <blockquote><a href="#217360"><em>In reply to ncn:</em></a></blockquote><p>Put it in you Fridge or Freezer. </p>

  • lezmaka

    Premium Member
    16 November, 2017 - 6:41 pm

    <p>How cold is cold? For someone from California that might be 50 degrees, whereas someone from the midwest would say the 30s is cold weather.</p>

    • warren

      16 November, 2017 - 7:01 pm

      <blockquote><a href="#217376"><em>In reply to lezmaka:</em></a></blockquote><p><br></p><p>People in places like Boston have experienced the problem when the temp was in the 40s.</p>

      • lezmaka

        Premium Member
        20 November, 2017 - 12:13 pm

        <blockquote><a href="#217392"><em>In reply to warren:</em></a></blockquote><p>Thanks</p>

  • skane2600

    16 November, 2017 - 7:30 pm

    <p>In the old days manufacturers would test expensive devices in adverse environmental conditions and publish the specs in the manual to define proper operating conditions. Thanks to the ability to make software patches, testing and quality control have been demphasized in favor of rapid deployment.</p>

    • Mestiphal

      17 November, 2017 - 9:44 am

      <blockquote><a href="#217410"><em>In reply to skane2600:</em></a></blockquote><p>they still got lucky they were able to fix this with a software patch. had it been a hardware problem they would have lots of returns on their hands… or perhaps being Apple, and opportunity to sell $600 phone heaters</p>

  • SvenJ

    Premium Member
    16 November, 2017 - 9:42 pm

    <p>Mine has sat in the car when it was below 30F and I had no problems picking it up and using it. Just a data point.</p>

  • johnlavey

    Premium Member
    16 November, 2017 - 10:39 pm

    <p>Hey Paul. This new guy is on the ball. Good for US. </p>

  • Stooks

    16 November, 2017 - 10:41 pm

    <p>Zero issues being outside when it was 25F out. However I have installed the update.</p>

    • MikeGalos

      17 November, 2017 - 10:53 am

      <blockquote><a href="#217469"><em>In reply to Stooks:</em></a></blockquote><p>FYI: The bug appears to show up not when it is cold but when the temperature has changed rapidly downward. You should check if the phone is responsive right after you go outside on a cold day and the phone hasn't had a chance to cool down.</p>

  • wocowboy

    Premium Member
    17 November, 2017 - 5:29 am

    <p>The iPhone X’s screen “will eventually be affected by burn-in problems”. C’mon now, we all know that all OLED screens are SUSCEPTIBLE to burn-in, but to make a definite statement like this is showing the author’s blatant bias against the iPhone X. All OLED screens are susceptible to burn-in but not all OLED screens will suffer from burn-in. The same cheap-shot could be made against the Google Pixel 2/XL, oh wait, some people have received brand new Pixels that exhhibit burn-in right out of the box. The same cheap-shot could be made against the Samsung Galaxy 8’s and Notes, but I don’t remember anyone on this site making this statement about them. The same cheap-shot can now be made against the newly announced OnePlus 5T, and will this author make that statement in an upcoming article about it? I seriously doubt it. Bias is not proper if you want people to have any trust in what you are writing. I don’t know if the iPhone X will develop any burn-in problems in the future, and no one else does either. All we do know is that OLED screens can develop burn-in over time, but not all of them do, and we know that blue pixels can wear out sooner than red or green ones. Device makers often take steps in software to prevent this from happening.</p>

    • Delmont

      17 November, 2017 - 9:41 am

      <blockquote><a href="#217588"><em>In reply to wocowboy:</em></a></blockquote><p><br></p><p>It is interesting.. Paul rags Apple, rags the iPhone specifically, and yet he owns an iPhone X… But hey, he has that new Pixel phone with a ton of faults, and defects…but can excuse that phone away to justify using it.. also in that review article he never mentioned the price of that Pixel phone…</p>

      • pecosbob04

        17 November, 2017 - 10:11 am

        <blockquote><a href="#217644"><em>In reply to Delmont:</em></a><em> To be fair the byline for this article is Mehedi not Paul. As far as I know Paul only has an iPhone 7.</em></blockquote><blockquote><br></blockquote><p><br></p>

      • SleepingPelican

        17 November, 2017 - 11:38 am

        <blockquote><a href="#217644"><em>In reply to Delmont:</em></a></blockquote><p>Paul didn't write this article… Mehedi wrote it. </p>

      • RonH

        Premium Member
        17 November, 2017 - 2:27 pm

        <blockquote><a href="#217644"><em>In reply to Delmont:</em></a></blockquote><p>Check your facts… </p>

  • daveevad

    17 November, 2017 - 9:56 am

    <p>You're warming it wrong…but here's a phone koozie for your troubles.</p>


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