A Month With Chrome OS and Pixelbook

Posted on October 9, 2018 by Mehedi Hassan in Pixelbook, Chromebook, Chrome OS with 29 Comments

Photography by @shotsbybez

Right, Chromebooks.

There’s a huge dilemma surrounding Google’s Chromebooks. When they first launched, they were only capable of running websites on Google’s Chrome browsers. Google made a huge bet on its browser-based and affordable laptops that were meant to let you do a ton of things from the browser. In reality, that was never the case. Good web apps back then were quite hard to find, and a major limitation of Google’s Chromebook devices was the fact that you needed a working internet connection all the time.

Fast forward a few years later, the Chromebook platform has come a long way. It can now run Android apps, and it’s even getting support for running Linux apps. From only being able to run web apps to running Android and Linux apps, the journey has been a long, bumpy road for Google.

None of that stopped the company and its partners from building hardware, though. Almost every year, there’s a bunch of new Chromebook hardware, ranging from affordable devices to premium products. Google is really the only main company building premium Chromebook devices with the Pixelbook line, though.

In fact, the company is expected to launch new Pixelbook devices later today, and it’s the perfect time to give the Chromebook platform another closer look ahead of the launch of the new Pixelbook devices.

Google sent me a Pixelbook device a few months ago to try out, and I have been using the laptop for a few weeks now. This article is not a review by any means — instead, it’s more of a story outlining my experience with the device and the Chromebook platform as a student. I only recently started at my university, so the timing here was perfect. I have been using the device in multiple lectures and throughout my new—albeit tiring—student life, so here’s a look into how my experience has been with the platform.

Photography by @shotsbybez

Let’s get the hardware out of the way, to begin with. Pixelbook is a premium Chromebook device that’s essentially a flagship. It’s nowhere near how the majority of the Chromebook devices look or work. Unlike the majority of Chromebook devices, the Pixelbook has a beautiful, premium hardware design. It’s sturdy, really white, and pleasant to use. The two-tone look on the front of the device gives it a unique look, and the overall design itself is very thin. The thin design of the device makes it look absolutely adorable, which might be a little weird to say about a laptop, but the slim design of the device really does stand out.

The device packs a beautiful and bright 12.3-inch display that almost looks gorgeous, only if it wasn’t surrounded by the thick bezels. I also feel like 12.3-inches is quite a small display for such a premium device, so maybe a bigger size option for the next Pixelbook would be a good addition. The keyboard on the device is really nice, too, the keys are really pleasant to type on with a good key travel, but what I love about the keyboard is the palm rest. The silicone material for the palm rest on the Pixelbook feels impressively well to rest your hands on, it’s something I haven’t seen on any other laptops before. If you thought Microsoft’s Alcantara fabric on Surface devices was good, this is even better, minus all the trouble you need to go through to keep your Surface clean. I have seen multiple reports online where the Pixelbook’s palm rest did get dirty after a few months of use, but my device is completely clean after a month’s use. As for the trackpad, there’s nothing impressive to see here, other than that it’s decent for a Chromebook. I am a sucker for the force touch trackpad on Apple’s MacBook, and trackpads on every other laptop I try nowadays just feel years behind. Either way, if you are coming from a Windows laptop like a Surface, the Pixelbook’s trackpad should feel perfectly fine.

The hardware of the Pixelbook, to keep it short, is really nice. It has a unique look to it, it’s adorably small, and it feels good to use. The bezels around the display do ruin the look for me a bit, though you eventually get used to it and it doesn’t really matter a lot after a bit of use.

Photography by @shotsbybez

But let’s talk about the platform powering the Pixelbook and other Chromebook devices. Google has been quite bold at comparing Chromebook with Windows and Mac recently, with new ads making bold statements like “If you want a laptop you can count on. You Chromebook.” The ad campaign promotes a bunch of things Chromebook is supposed to be good at, while taking a shot and Windows and Mac for system errors, upgrade issues, and security problems. And that’s true to an extent.

If you are coming from Windows or Mac, a Chromebook will require a lot of getting used to. I personally use both Windows and Mac, and getting used to the Chromebook did take a bit of time. I didn’t even realize this laptop doesn’t have Caps Lock button until after 2 days of use. At first, I wasn’t a huge fan of the system and how everything worked. As I used the device more, it slowly grew on me and I started getting the hang of things. The core Chromebook experience is mostly based on the Chrome browser, so the experience is a lot like Windows or Mac if you spend most of your time on the browser.

To get the best out of your Chromebook, you really have to rely on a lot of web apps. Personally, I mostly use browser apps on a day-to-day basis. TweetDeck (with my Tweeten extension) works very well for keeping track of Twitter on the Pixelbook, and I simply use Thurrott’s CMS, WordPress, directly on the browser to post articles. Other Google apps like Gmail and YouTube are also supposed to be used directly from Chrome, so you get the exact same YouTube.com or Gmail.com experience like you do on other platforms, meaning there aren’t any added benefits of having a Google hardware.

Web apps in 2018 are really getting quite advanced, there are a bunch of cool things you can do on the web without having to actually open up a native app. Especially with new technologies like ServiceWorkers and push notifications, web apps can almost exactly look and work like native apps nowadays. The problem with all of this is that it is still quite difficult to actually find quality web apps for your specific use. Apps like Slack, Office Online, Polarr (photo editing) Feedly, Notion work exceptionally well for my personal needs, but you may have a hard time looking for more advanced web apps to meet your personal needs.

Things do get a little interesting when you move to Android apps, though.

Photography by @shotsbybez

Chromebook obviously doesn’t have a Start Menu like Windows, it instead has an app launcher. It’s essentially the home for all the Android (and soon Linux) apps you install on your Chromebook, as well as the usual web apps. The app launcher shows some of your frequent apps at first with a search bar that lets you search for apps on your device and the web, and expanding it opens up the full app launcher. The app launcher organises your apps by a grid UI, and it’s quite a task to organise. It’s like having to deal with the iOS homescreen on a laptop, especially when you are moving apps around and actually trying to organise all your apps. The app launcher is a little easier to use when you simply use the Pixelbook’s touchscreen to drag and drop things around, but if you are using the trackpad, it can get a little annoying to organise.

Plus, Android apps on the Pixelbook are all sorts of weird. Don’t get me wrong, Google has done a massive job by bringing Android apps to Chromebooks. I mean, being able to use the fantastic Outlook for Android client on the Pixelbook is really quite amazing. But the problem with Google’s implementation of Android apps is the experience.

Android apps on the Chromebook feel, for lack of a better word, janky. I have the most expensive Pixelbook, that is the Core i7 model with 16GB RAM, and Android apps simply don’t feel smooth on this thing. They run perfectly fine, look normal, except when you use them they feel like emulated apps instead of a native experience. I can’t imagine how worse the experience is on less powerful Chromebook devices — keep in mind, most Chromebook devices used by students like me won’t be a £1600 device with a Core i7 processor and 16GB RAM. And if Android apps are janky on such a powerful and expensive device, they are most likely even worse on a cheaper device. That’s only a small part of the problem — in fact, there’s a couple of other things I don’t like about Android apps on the Chromebook.

Most Android apps aren’t optimised for the big screen, so you are only stuck with two options: either use them in a compact mode or use them in a stretched, but full-screen mode. That applies to apps like Twitter for Android and Spotify, but other apps like OneNote, Netflix, Todoist, Outlook, etc. work really well when they are in the full-screen mode. Todoist and Outlook work exceptionally well on the Pixelbook, and I was really surprised to see how well they actually work. Although on Outlook you simply get the tablet UI on the Pixelbook, Todoist actually looks like it was built for a laptop. The interface itself adapts beautifully to the larger screen and adapts to mouse/keyboard input, which was really a pleasant surprise to me. Other apps like Spotify and Outlook are optimised for touch input, so it can get slightly annoying when you are trying to use the Pixelbook with the keyboard and trackpad, mainly because so many of the interactions in such Android apps are focused on touch input.

Another problem with Android apps is that they don’t integrate with the Chromebook platform so well. One major example is Spotify for Android. The app works quite well, apart from the usual annoyances with the app not scaling well for the bigger screen. But the main annoyance I had with Spotify is the playback control: when playing music on Spotify, you can’t control the playback with the hardware keys on the Pixelbook. This means you can’t change the track or play/pause the track with the hardware keys on the Pixelbook unless you do it with the Spotify app on focus or through the notification centre. You would think that’s a basic feature any OS would have, but this issue has been annoying me every time I use the Spotify app. Another issue that annoys me a lot is the Skype for Android app where pressing enter doesn’t actually send a message — instead, it creates a new line. It’s. Just. So. Annoying.

Here is one incident that happened which really made me question Google’s Android app integration on Chrome OS. I hadn’t used my Pixelbook for a day, and the next day I took it to a lecture. After a lot of problems with connecting the device to the Wi-Fi (more on that later), I eventually got online and boom: notifications after notifications after notifications. If you have ever turned on an Android phone after keeping it turned off for weeks or months, you would know that feeling. My Pixelbook literally just took off the second it connected to the internet: ping, ping, ping, ping, ping, nonstop notifications. All these notifications keep blasting in everytime I turn on the device, and it’s immensely annoying and obtrusive. Google really needs to come up with a way of working around this, or just simply delivering the notifications quietly to the notification center.

Most of this is obviously not Google’s fault, and it’s more about app developers updating their apps to work better with Chromebooks and the larger screens. Still, Android apps on a Chromebook are definitely the right direction for Google and the platform itself. Android apps fill in the gap that still can’t be filled in by web apps, and even though they might not be offering a full-on native experience, they still succeed to make up for that. The Google Play Store has millions of really useful, advanced apps that can help you get a lot out of your Chromebook platform more than ever before. In the past, Chromebooks were limited to web apps, but these Android apps take Chromebooks like the Pixelbook to a whole another level. I mean, I would never buy a £1600 device if it was only able to run a browser and web apps. Android apps help change that.

And then there’s the dilemma of having to choose between an app’s Android and web versions. OneNote, for example, has an Android app that works pretty well, but the experience is more for the desktop on the web. OneNote Online has almost exact the same features, and it even feels much better to use than OneNote for Android because of the reasons explained earlier in the story. I have been using OneNote throughout all my lectures, and using OneNote on the web feels much better than the Android app, unless you are using the touchscreen. The same applies to apps like Spotify, with the web app scaling much better to larger screens. You will probably find yourself in a similar situation for your favorite apps, even with things like Twitter — you could either use Twitter’s web app, TweetDeck, or stick to Twitter for Android which looks horrendous when in full-screen.

All of this leads to a massive mess where you are constantly switching between web apps and Android apps. You might be using Word for Android for your documents, and then switch to OneNote on the web — hidden somewhere between all your other Chrome tabs — to take notes. There really isn’t a better way of organising such things, and it can get a little annoying to constantly switch between the different variants of apps, especially when the features vary across the different versions. Picking which one you actually want to use is quite challenging too — and yes, I may be picking on little things here, but these little components of a system do really matter to the end user. At the end of the day, though, if you are only using Chromebook to take notes in school like me, you probably wouldn’t care a lot about OneNote on Android missing the ribbon over OneNote on the web, or Skype for Android not sending your message when you press enter.

Photography by @shotsbybez

One thing I would like to mention is the fantastic Google Assistant integration on the Pixelbook. There’s a dedicated button to access the Assistant on the device, letting you get access to Google’s rapidly-improving personal assistant anytime you want. Although I haven’t been a huge fan of personal assistants like Cortana and Siri on computers, Assistant turns out to be actually useful. Since Assistant uses Google’s brains, it is really handy when researching for an assignment or project. I found myself constantly hitting the dedicated Assistant key and asking it questions related to my assignments, and most of the time I was able to get an answer without having to open up Google itself. Assistant is also really good with other things like controlling your music playback, so I was kind of able to get around the issue with Spotify for Android I mentioned earlier using voice control, but that’s, of course, impossible when I am in the library. Either way, Google deserves a praise for the way Assistant is integrated into the Pixelbook.

There are some things I would like Google to improve as it continues to develop the Chromebook platform, though. One thing is the system UI — right now, it’s all quite flat and looks very minimalist. Sometimes it even gets to the point where the UI is so simple and touch-based, you often feel like just using the device as a tablet rather than with the keyboard and mouse. I did try out the developer channel of Chrome OS and Google is cooking up some fantastic design changes on that front, so I am happy to report things are going to get better soon. I love the way Google is tweaking up everything in the updated interface, and I’ll try to give you guys a closer look at the updated UI when it reaches the general public. The system settings still need a lot of work, though — right now, they are housed within the Chrome browser and there’s a lot of wasted space in the interface that could be used much better for a 2-panel settings UI. Having to keep switching between the different categories of settings is frankly very annoying — I mean, this is not a phone with a 5-inch screen display, Google. There’s a bunch of space for a much better-implemented settings UI that really makes use of all the space.

There are a couple of other low-level issues with the Chromebook platform. Take the file manager, for example. It is incredibly limited and the UI is in no way supposed to be used with a keyboard and a mouse. It’s almost like Google just took things from Android, and implemented on Chrome OS without thinking about the keyboard and mouse. Even then, the default file manager in Chromebook is quite simple, making file management a real pain. Then again, Google expects you to store most of your things on the cloud when you are using a Chromebook, so you won’t be using the file manager quite a lot apart from when you are downloading files, etc. It’s a little annoyance that Google really should focus on in the future, especially when it’s trying to take on Windows and Mac where the file managers are miles ahead in terms of functionality.

Remember the network issues I mentioned earlier? Let’s talk about that. Ever since I moved out for my university, I have had some real issues connecting the Pixelbook to the internet. My accommodation doesn’t have a direct WiFi connection — instead, you have to go through this manual setup portal and login after you connect to the WiFi to actually get a working internet connection. All of that works well, except when I try to use Android apps. For some odd reason, none of the Android apps work when I am connected to my student accommodation’s WiFi network. Web apps work just fine, and the device itself says its connected to the internet, but for some reason, Android apps refuse to work. That’s just one of the problems I had with the WiFi connectivity — when trying to get my Pixelbook connected to my university-wide WiFi network, I actually had to manually install some certificates, for example. Instead of just directly connecting to the Eduoroam network like my MacBook Pro, I had to download two different certificates with my phone’s hotspot, restart my device, and then actually connect to the network. I honestly have no idea who to blame here — the WiFi networks I am connecting to, or Chrome OS’ WiFi connectivity.

Put simply, it’s been a massive hassle getting this thing to connect to the internet ever since I started using the device during my lectures. Eduoram is supposed to be the most widely used network across most universities, at least in the UK, so if your university uses that, you will have to go through the same trouble like me on your Chromebook. Google advertises Chromebook as a platform that doesn’t have a bunch of weird system errors like Windows and Mac, but that’s simply not true. Sad, I know.

And that really sums up the Chromebook experience. It’s a simple, functional system that works perfectly until something breaks and it has zero clue how to deal with it. The OS itself may be out for years but it’s still in its early stages, struggling to deal with minor things that often lead to a poor experience. In my one month of use, there’s been loads of ups and downs with the Pixelbook — sometimes I fell in love with the simplicity of the system and sometimes I simply hated how poorly designed the system settings UI is. Although the Android apps integration is not perfect, these Android apps made the Pixelbook far more bearable than it would be with just web apps. I prefer web apps quite a lot, and spend most of my time on them, but Android apps fill in the gap where web apps simply tap out because of the lack of the tech and power of required.

Photography by @shotsbybez

So would I buy a Chromebook in 2018 as a student? Yes I would. The Chrome OS platform has come really far from the early days, and even though it’s not perfect, Chromebook devices are still fantastic for students. I realise my experience with the device wouldn’t be considered particularly positive, but that’s the perfect anecdote here. If you don’t care about little things and just want something to take notes on, do some research, or make some presentations on, a Chromebook is perfect.

Would I spend £1000+ on a Chromebook, though? Nope. When I am spending so much on a computer, I expect it to at least connect to the internet without me having to install a bunch of certificates. When I am spending so much for a computer, I expect it to at least run apps that properly scale to the display size. When I spend so much on a computer, it really needs to at least have working playback control with the most popular music streaming service in the world. Don’t get me wrong, the Pixelbook is a fantastic device hardware wise — it’s one, little, cute laptop that could do amazing things if it wasn’t restrained by Chrome OS. And maybe, just maybe, it won’t be restrained in the future as Google is expected to introduce the ability to dual boot Windows 10 soon on Pixelbooks. Would that make the Pixelbook more compelling? I, for one, think it would.

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Comments (29)

29 responses to “A Month With Chrome OS and Pixelbook”

  1. ggolcher

    Great article, Mehedi! I really enjoyed reading about your Chromebook experience. Having admittedly never used a Chromebook, this was helpful.

    Also, kudos to Paul and Brad for opening up space for Mehedi to leave his mark on the site as well. He's definitely an asset.

  2. Geoff

    I'm always amazed by Chromebook reviews. . .

    Just imaging the same author saying the same things about a Windows S device. That review would be filled with snark about what the device *couldn't* do, and why it is therefore DOA.

    Now to the Chromebook. No mention of 'full' office with Word macros. No mention of 'side loading' all of those Win32 applications that are suddenly essential to everyone having all the time.

    Windows S appears to me to make Chromebooks redundant.

    My daughter has a cheap-o Chromebook her school insists on her having. Without doubt it's the worst PC I've seen this century. (Check out the range of Acer Chromebooks with 2GB RAM. You'll be shocked.)

    Yes, It's cheap. Very very cheap. I understand that. It's my money, after all.

    But it's actually a complete waste of money. My daughter ended up getting a 'real' laptop as well, so she could use Office 365 properly. So the cost of the Chromebook is, effectively, 100% wasted.

    • curtisspendlove

      In reply to Geoff:

      My daughter ended up getting a 'real' laptop as well, so she could use Office 365 properly.

      This seems like a decision problem, not a technology problem.

      Not everyone needs Office 365. Google apps work well for a wide variety of people.

      You already know this, but low spec machines are low-spec machines.

      Spending an equivalent amount on a not-horrible Chromebooks that you spent on the “real” laptop should significantly enhance the Chromebook experience.

      Honestly the Office web apps are pretty great. No, they aren’t at feature parity entirely with the Windows versions of Office apps, but I’d be curious what needed features make the “proper use” of Office 365 necessary.

      Again, not everyone likes Windows. It is nice to have choice in technology.

  3. Jack Smith

    Best feature of the Pixelbook is having GNU/Linux built in. You barely even covered. I recently replaced a Mac Book Pro with a Pixel Book partially because of this. Well also sick of the keyboard issues. Yes Apple is great about replacing but I HATE going to the mall and waiting.

    The new Pixel Slate is going to be even better. We finally get a GNU/Linux commercial table. SO you have a laptop for work and an Android tablet for play.

  4. FalseAgent

    quite surprised that the experience is still as broken as it was on Android tablets. The whole "developers needs to update their apps to scale" blah blah blah is getting really tired, it's been the case since Honeycomb. And somehow they made the Android app experience on Chrome OS even worse than on Android. Considering that this is going to be their tablet experience going forward, this is actually a regression, not improvement. Google needs to find new ways to do things.

  5. petersenarthur

    I bought a Chromebook before it would even run Android apps. So you could say, I have grown up with it so to speak. I bought Chromebook because Windows no longer was needed by me. I did most of my work on the web or with apps from the Chrome store. After thinking about it, I bought a touch screen Chromebook and have never looked back. It is light and easy to carry. I does everything I require to be done. Yes, the Android apps don't run like they do on an Android phone or tablet, but if I need them, they are there for me to use. Are they perfect, no, but they work just fine for me. I enjoyed reading your review. Beauty is in the eye of the beholder, and for me getting a usable Chromebook, that does everything I need to have done, for 1/3 the price of a Windows computer (without all the problems that come with Windows) was excellent. I am very happy!

  6. djross95

    This is a terrific article, Mehedi, one of the best "real life" reviews I've ever seen on the PixelBook. ChromeOS just works, until it doesn't. Then you have to scramble. Fine if your retired, or an enthusiast, but if you're cranking on a work or school project it's just not a good choice for that. And the Android situation is indeed a mess, with overlapping app functionality and poorly optimized screens. Still a work in progress!

    • aelaan

      In reply to djross95: Great article and reflects what I have been piping up about in the Reddit for ChromeOS.

      These machines, even the announcements today, need this much horsepower to run a simple web browser and its extensions? Oh, no it doesn't because cheaper, much cheaper devices, do run the ChromeOS properly as expected. The next step is then the terrible revisions of the OS. I have now been on ChromeOS for about 7 months. Truth be told, I like it because it is simple, fast and secure. I take my device to the coffee shop and sit there typing away on my blogs, journals and documents. There are still some manufacturers that make great chromebooks, Lenovo for instance and Dell and the new Acer 514 and let's not forget the HP 14 G5. What Mehedi clearly points out is the Android apps do not run well at all, and the users that would benefit the most from it will not see them any time soon. These users are students that use the chromebooks at schools. Now, do not get me wrong, I have a powerful Chromebook but only because I got it for cheap. The Acer for Work is a fantastic machine and I simply like it a lot. But I do not carry it with me to the coffee shop, I use either an 11.6 or 13.3 both are 2 in 1 devices. Google, today, showed the greed they have for expensive machines with their slate, tell me honestly is it much better than the HP X2? ChromeOS version 70 was received with "mixed" feelings in the community, lots of people grandstanding that they hate it and yet that is the version Google goes with for their new device. In early footage you see the devices running in developer mode. Version 70 of the OS is the milestone as it will have 95% of the functions needed in a tablet. That means that the Acer 10 inch, the HP X2 and now the Slate have proper rotation, on screen functionality and ability to snap windows to either side of the screen.

      Compare it to Windows.... Well let me just say this - Microsoft has been developing their software for over 20 years and ChromeOS is about 7 years young. I can tell you that I am staying with ChromeOS, I still run Windows, but I like the challenge and no matter what people say it is still a fast operating system but it is not much without the internet.

  7. DocPaul

    Good article!

    I've never spent any significant time with a Chromebook but am curious, so I always pay attention to this sort of article.

    It seems to confirm a theme that is hinted at but often glossed over. That Chrome OS is running into at least as many obstacles trying to add functionality/complexity as Windows is trying to streamline complexity.

    It'll be interesting to follow this race.

  8. Sprtfan

    Great article by Mehedi and mirrors my experience as well.

    If you are coming from Windows or Mac, a Chromebook will require a lot of getting used to. I personally use both Windows and Mac, and getting used to the Chromebook did take a bit of time.

    I can't agree more with this and lead to my parents giving up and going back to a Windows laptop after a week. I get really tired of the "If you use Chrome you can use a Chromebook argument". I'm not saying that Google isn't on to something with Chromebooks but the transition is not trivial and you have to be willing to go through some rough patches along the way.

  9. Necron

    iPad Pro is much more capable devices and also cost less. You can take notes with pencil and use tons of hight-quality apps.

  10. PeterC

    I really like the fact the article is written by Mehedi using the product at Uni and writing up the challenges/pros/cons of such a user case scenario by someone whose at Uni doing it! Simple. Effective and I'd like more please as this gets under the hood of helping my kids out.

  11. chump2010

    I just wanted to thank you for this review. It felt neutral, like you had no axe to grind. It was just your personal experience, but very thoroughly documented, both the good and the bad. Many thanks once again.

  12. Stooks

    "I have been using the laptop for a few weeks now"

    I am truly sorry.

  13. shmuelie

    Reading this it reminds me a lot of my experience using my Elite x3 with Continuum. Facebook Messenger does the same "Enter makes an new line" thing and some apps do scale well (Messenger does actually) while others don't. Because of the lack of apps for W10M I have to give in to using Web apps a lot.

  14. Angusmatheson

    I wonder if Google will regret creating a second OS - and not focusing Android for phone, tablet, and notebooks. Lots of people already put Android on laptops, although I have never used it like that. I have never seen what having 2 OSes -one very popular, the other not so much, does for them. Android has been a great success and has a vibrant app platform. I bet Android based hardware would be able to duel book in windows or Linux. And I think I should be able to use Linux apps - if they really wanted too. Android is a fork on Linux just like Chrome OS. Chrome has this amazing security story - but as soon as you let it load android apps that goes out the window. But android apps are essential to shore up with lack of web apps.

    • MikeCerm

      In reply to Angusmatheson:

      Android apps are just about as secure as any other app platform, and far more secure than the Win32 apps that we've managed to survive with for the last 25 years. Android apps also run in a sandboxed environment on Chrome OS, so there's no additional risk involved. It's not possible for a rogue app to do anything to the underlying OS. Same with the Linux apps -- they all run in a VM that's separate from the main OS, so when you're typing sudo into the terminal, it's not able to touch anything outside the VM.

  15. MikeGalos

    So, no surprise. A £1000+ smart terminal isn't as useful as a £1000+ actual computer.

    Kind of what the whole Personal Computer revolution said back in 1975.

    Nice to see that kind of consistency in an otherwise always changing industry.