Windows 10 October 2018 Update Users Start Reporting Early Issues

Posted on October 4, 2018 by Mehedi Hassan in Windows, Windows 10 with 110 Comments

On October 2, Microsoft publicly launched the Windows 10 October 2018 Update. The update is now available for manual download, with an official rollout expected to start on Tuesday. The rollout is expected to happen in stages, though those who already downloaded the update are running into some early issues.

Users throughout the interwebs started reporting issues with the update after installing the upgrade. Some are reporting that their files are being deleted after the update is installed — more specifically, the update is reportedly removing files in the Documents, Pictures, Music, and Videos folders.

“I have just updated my Windows using the October update (10, version 1809) it deleted all my files of 23 years in amount of 220gb. This is unbelievable, I have been using Microsoft products since 1995 and nothing like that ever happened to me,” a user reported on Microsoft Answers. Microsoft is yet to acknowledge the issue, and some users are reporting that reverting back to an older version of Windows 10 doesn’t recover the deleted files. Yikes.

Other users are reporting issues with Microsoft’s Edge browser. We have received multiple emails from users reporting Edge’s issues. The browser seems to be completely unusable after the update is installed, with multiple users reporting the same issue.

While most users are reporting an issue where Edge is unable to connect to sites, we have received multiple reports where Edge deleted bookmarked websites after the update was installed. Once again, Microsoft is yet to acknowledge both the issues here, but some users are reporting that enabling IPv6 could help fix the connectivity issues.

It’s not unusual for Windows 10 updates to have early issues initially. Microsoft has run into similar issues in the past, which is why the company rolls out major feature updates in phases. Still, the October 2018 Update is notably one of the more unstable Windows 10 updates in a long time, and I have a good feeling we will see more early issues as the update rolls out more users.

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Comments (116)

116 responses to “Windows 10 October 2018 Update Users Start Reporting Early Issues”

  1. Avatar

    paull90

    I updated last night and I've not had a single problem.


    I'm also giving Edge another try to see if it is able to compete with Chrome, so far so good.

  2. Avatar

    hrlngrv

    I sure hope MSFT finds the source of the deleted files bug, and I hope it turns out to be a simple configuration glitch. If version upgrades run any sort of malware check on %USERPROFILE%, I wonder if there'd be any correlation with having .EXEs, .COMs, .DLLs, .OCXs or any script files in Documents or anything with DRM issues in Pictures or Videos.

  3. Avatar

    walterwood44

    So far the only issue I have noticed is that I have lost some file associations. When I clicked on a .docx file it asked me if I want to open it in Word and provided a check box to Always use this program. Also if I right click on a .txt file and try to open it in Word, I am not give that option, only Notepad, WordPad and a couple of others that are of no use.

  4. Avatar

    hrlngrv

    It's a good thing I started using PCs in the MS-DOS era. I never store anything other than Office ribbon/QAT customizations in Documents and a few personal .ICO files and my current desktop background (with backups elsewhere) in Pictures. I pretty much view %USERPROFILE% as a cesspit with my HKCU registry hive, application-generated cruft under %APPDATA%, and temporary files I can afford to lose. On my home machines, I always split internal HDDs into multiple partitions. On work PCs, I keep almost all work files on servers, and I have my tricks for storing work files locally which don't involve storing anything under %USERPROFILE% or under C:UsersPublic.

    Still, anyone not backing up important files onto other media or remote servers is playing a variant of Russian Roulette. IOW, they have my full sympathy for losing anything created in the past few days, but little sympathy for anything years old for which they had them only on their current PC.

  5. Avatar

    HellcatM

    Is this only happening to Intel PC's because my AMD PC updated fine with no loss of data, no Edge issues, no problems at all?

  6. Avatar

    jmwoods301

    I ran a test for two days after upgrading a Windows 7 Pro machine that was fully patched.


    Did a full disk image backup before running the 1809 upgrade.


    The biggest issue I saw was on day 2 when doing a Reset with the "keep my files" option, 97 programs that were installed on Windows 7 were uninstalled.


    Restored the image and back in business.


    I have seen posts elsewhere about user profile issues, and Intel driver issues that supposedly will be fixed October 9th.


    As mentioned, doing a full disk image backup before making major changes to any system is always a good idea.

  7. Avatar

    CompUser

    "I have just updated my Windows using the October update (10, version 1809) it deleted all my files of 23 years in amount of 220gb."


    Lesson 1: Never keep your data on the same disk/disk partition as your OS.

    Lesson 2: Alway keep a full data backup on a disk/tape that is external to your computer, or if you're into it, the cloud.


    (Lesson 1 for me. When making a comment on the Internet, always remember to click the "Post Comment" button before scrolling down to read other comments.)

    • Avatar

      cayo

      In reply to CompUser:


      If the story about lost files is true at all.

      • Avatar

        hrlngrv

        In reply to cayo:

        Whether the stories of lost files are true or not doesn't affect the wisdom of NOT storing personal files on the same partition as Windows, nor especially the wisdom of making backups on other media or remote sites.

        • Avatar

          cayo

          In reply to hrlngrv:


          We all know this.


          However...while this report is probably a lie, if you search the web for "I have just updated my Windows using the October update (10, version 1809) it deleted all my files of 23 years", you will notice that everybody believes it is worth reporting...based on one unconfirmed anonymous report? Really?


          I guess there is nothing else to write about. Black Surface, pink Pixel, gloss midnight blue Nokia... Compared to all this, "Windows deletes files" is more interesting, isn't it?

      • Avatar

        Jamie Buchanan

        In reply to cayo:

        All my documents that were stored locally in a Documents folder under my username were gone. Fortunately I had directed the normal Documents folder to point to Onedrive. My Outlook pst file with all my saved emails and my Quicken data file were gone. Luckily I was able to use File history and find backups of both files. That's a pretty big bug though.

  8. Avatar

    jumpin69

    Have updated 3 machines so far and have not seen any issues. One was an upgrade from 1803, one was a wiped clean install, and one was coming for the Insider build. So far so good on to the next one :)

  9. Avatar

    f2point8

    I worked at MSFT for 15 years and literally 2 days before Vista was scheduled to go gold, a pre-sales engineer installed the final build on his desktop machine and it wiped his documents folder. He sent an email to the main Windows development alias asking why it happened and as the story goes, Ballmer personally called him, told him he had a flight to Seattle booked and to bring his desktop on the plane with him. When he got to Redmond, they figured it out, tested it, created a new build and asked everyone to test it over the weekend. If I remember right, it went gold early that next week. I never found out if he got his data back, hope he had a backup!

  10. Avatar

    siv

    Interestingly, a number of my clients were getting the 1809 update today which is strange as I thought I read in a previous article here that it was not rolling out until next week?


    I manually upgraded my development VM which is running in VMWare workstation on my Linux machine and it seems to have upgraded OK and no documents or pictures missing?


    I am wondering if this is going to be an antivirus issue again. I used to use ThreatTrack Vipre but have now switched to Malwarebytes as Vipre definitely caused issues with the 1803 update when it first came out. I had a long session with ThreatTrack support when it first caused Windows 10 to blue screen and was able to track it down to one of the DLLs that was used by Vipre.


    Siv

  11. Avatar

    Ricardo Zamel

    My desktop got the update through Windows Update, which was surprising since I didn't think that would be an option until at least Tuesday. My Surface Pro 4 was updated manually. I didn't notice any file deletion but I haven't looked.


    Both computers had the connectivity problems: Edge, Microsoft Store, and other UWP apps had no internet connectivity, but windows itself and win32 apps had no issues.


    After reading the suggestion that enabling IPv6 would fix this, I tried it and it worked on my desktop.

    On my SP4, it wouldn't work at home but when I took it to work it worked fine, even though IPv6 was disabled in the WiFi adapter settings. When I went back home it had the connectivity issues again. I enabled IPv6 and the problem was fixed.


    So it appears to be related to IPv6 but only on some networks (perhaps only networks that support IPv6 - I haven't checked this)



    • Avatar

      james_wilson

      In reply to DR.Z:

      A lot of people don't realise how important IPv6 is to the internal smooth running of Windows - they think they don't use it and so disable it. It then causes all sorts of issues - particularly if you are part of a domain but also standalone.

  12. Avatar

    Ben Moore

    I upgraded my Asus Transformer Mini with absolutely no problems. I came from Windows 10 1803 64-bit.

  13. Avatar

    evox81

    My pc refuses to sleep after the update to 1809... won't even turn the screen off.

  14. Avatar

    akinvic

    I got 1809 through Windows Update on a Haswell-era Lenovo Thinkcentre M73Z. It did suffer some file deletions and also Edge and Store cannot connect to the internet at this time. Everything else seems to be working but I haven't dug all that deep just yet. I will hold off on upgrading my other devices for now.

    • Avatar

      bigfire

      In reply to akinvic:

      This isn't specific to this upgrade of Windows. It's killing me, because I ran into the same problem, and cannot remember what the solution is, other than I found it on the net. You'll find that your regular Win32 apps work fine, but not any of the store apps. It may be related to IPV6.

  15. Avatar

    Bobby Williams

    This is the first update of Windows 10 that I have done since the first one that has given me zero issues. Im loving it. My Alienware 17 r4 is even running smoother than ever the last 2 days. It did delete files on me, but they were in the temp directory so no big deal. I don't want anymore updates now, my laptop is running perfectly right now. lol

  16. Avatar

    litepurple

    I upgraded my Surface Pro 4 and Intel NUC 5th Gen i5 and there was no internet connectivity to MS Store apps on both after the upgrade. Firefox and others still had connectivity on both PCs. I went to Device Mgr and uninstalled the network drivers on each. I then scanned for hardware changes and both PCs reinstalled the drivers and have been fine since. I found the fix here: https://www.neowin.net/forum/topic/1374280-windows-10-1809-no-internet-on-windows-10-apps-after-upgrade/


    Edit: My Surface Pro 4 screen goes black, fans start to hiss, after about 10 mins use. I have to force reset holding the power button. After restarting, it does the same. My SP4 is basically unusable.

  17. Avatar

    madthinus

    "interwebs"


    What is this now? Please refrain from using slang like this.

  18. Avatar

    Matt Lohr

    With 1809, my lock screen clock and weather app did not appear, and wallpaper did not change. After reverting to 1803, functionality was restored.


    WinMerge with a backup drive indicates no files missing.

  19. Avatar

    Dan1986ist

    Looks like Microsoft has pulled 1809 when it comes to the Upgrade Asistant and the Media Creation Tool install options. Has anyone checked to see if Windows Update is offering 1809 to Seekers?

  20. Avatar

    jtbworld

    I run into VBA out of memory errors in Outlook and TEXT formula in Excel not working.

  21. Avatar

    ndwilder

    More absolute garbage QA. Stop focusing on different SKUs people don't want, and TEST your patches BEFORE deployment MS! Data deletion is screaming for a class action lawsuit, and shit headlines.

  22. Avatar

    spivonious

    23 years of files and no backup? Total idiocy. Pay $100/year and sync them to OneDrive.

    • Avatar

      Omen_20

      In reply to spivonious:

      Totally agree about backing up, but not sure why this user should consider rewarding Microsoft after their mistake.


      Paying for OneDrive after Microsoft deletes your files is like paying Equifax for identity theft protection after they blundered their security.

  23. Avatar

    chrishilton1

    Yes, this update deleted the entire contents of my SDcard. In a similar way as described in this post, the update was immediately available, even though I'm not on any of the fast rings, and the first update via Windows update blue screened my SP3, not a promising quality bar.

  24. Avatar

    dscottvb

    I experienced the data loss issue using the MCT. My "Pictures" folder was in the default location (C: drive is SSD) and it got wiped out in the upgrade. However, it only contained my Lightroom catalog and backups, which were themselves backed up elsewhere (thanks BackBlaze!). Actual photos and all other media (documents, music, videos) were on a separate drive. Several hours later I was back to normal. Could have been much worse for a less-experienced or less-cautious person.


    Learned my lesson and will never install a major Windows update again w/in 30-60 days of release. Got bit by the April release too when my wifi card stopped working and no updated drivers were available. Not real impressed with Microsoft's strategy or execution lately.

  25. Avatar

    Tony Barrett

    Sounds like it could be the start of another PoS 'upgrade'. 1809 hasn't even reached general availability yet, and problem reports are flooding in. Please MS, just go to a single annual update, which will give you more time to squash bugs. You're playing with people's systems here by pushing out these updates before they're ready. Treating everyone like a beta tester and fixing things as you go does not instill confidence!

    <prepares for the downvotes> ;-)

  26. Avatar

    disco_larry

    I just checked, and I too have Edge not working issue. Fortunately it didn't delete any of my documents/photos.


    I'm guessing this will be the end for Dona Sarkar.



  27. Avatar

    train_wreck

    Not being snarky here, how is it possible for a Windows update to delete user data? Particularly those files stored under the system defined user directories; Documents, Pictures, etc.? Like, what technical process is needing to ever touch those folders?


    (I will say that an update deleting user data is about the worst thing an update could ever screw up.)

  28. Avatar

    thea2_

    A lot of my contacts in outlook have lost some details info.

  29. Avatar

    Byron Adams

    The store app wasn't working at first but later it did work. Seems like the store apps (including the store app) gets updated later.

    I lost my Wifi passwords and needed to reenter them.

    Also, am unable to connect to servers via local installed Windows Admin Center. Now it's complaining about CredSSP, which I'm not yet sure how to fix.

  30. Avatar

    rf2018

    So far since the 1809 upgrade, Edge, Microsoft Store do not work ( previously worked on ver 1803 build)

    Error for Microsoft Store is : 0x80072EFD


    Edge does not load web pages ( Firefox works and internet connection works)

    Edge Error: Can't Reach this page


    Tried everything, and spend a few hours last night looking for any other possible resources online for the error, Nothing worked to resolve it.



    • Avatar

      Chris

      In reply to rf2018:

      From what I have read elsewhere, the Edge issue that some people are seeing (Edge starts but can't access the internet), is due to Edge requiring IPv6 on your network adapter. This also seems to fix the Store app issue (well it did for me).

    • Avatar

      Ogugg

      In reply to rf2018:

      I got the edge issue but did shift refresh and it was working fine after.

      For the store issue, i clicks on get update for apps, then 30 apps update later , close it and it was working fine after...

      Maybe it can help...



  31. Avatar

    martinusv2

    I am not that in a hurry to update, but... must resist doing the manual update ;)


    Hope this problem get fixed tho, will warn my family to do backups just in case.

  32. Avatar

    Lauren Glenn

    I always update from the ISO and I had no issues at all on any machine so far. All my files are on a NAS though on a mapped drive and Symlinks instead but even there, I have nothing missing... I never use WU to update Win10 to the next build because I have more issues when I do. Open ISO, run Setup.exe.... uninstall non-updated McAfee, install.... wait for McAfee... upgrade.

  33. Avatar

    Dan1986ist

    Did the 1809 upgrade on one of my devices and the known folder migration from the 1803 install to 1809 went fine without any data loss. This is just my own upgrade experience with 1809. Those having issues, I would wait before upgrading from 1803.

  34. Avatar

    wright_is

    Not seeing an of these issues here. I've updated 3 machines and not lost any data so far as I can see.

    Also Edge seems to be working fine, although I've only done a quick test, I use Firefox as my main browser.

  35. Avatar

    George Semple

    The only issue I've encountered is the one were Windows Store apps required IPV6 to be enabled. I do not however discount others claims of far worse issues.

  36. Avatar

    FalseAgent

    this is why you should never update early.


    also, this is why Microsoft should focus on one update per year with a more rigorous testing process.

  37. Avatar

    warren

    I haven't had any of these mentioned issues with Windows 10 either, but this is as clear a sign as any that Windows 10 updates should be shipped when they're ready and stable, not to meet a predefined marketing schedule.



    • Avatar

      toph36

      In reply to warren: I don't think that is what is happening here. They just held back the Spring release to make sure it was ready, so they would've have done the same here if they thought there were issues. There are always going to be some issues with specific configurations. I have no sympathy for the individual that lost all his files. 220GB of files and you don't have a backup? Obviously the update didn't go well for him, but you have to make sure your files are backed up before a major update like this. Assume your files won't be kept, even if that is the option you select for the update. I did a full refresh of my machine over the summer, I made sure all my files and other settings were backed up so I could restore them later. With all that said, I will be waiting for the update to be pushed to my machine before doing the update.


      • Avatar

        skane2600

        In reply to toph36:

        Yes, if the user freely chooses to update their OS without backing up, the onus is on them if they lose files, but if the decision to update is made unilaterally by a third partym then responsibility shifts. Microsoft decided to take the risk that automatic updates might harm their customers but decided to go ahead with it anyway.

  38. Avatar

    Patrick3D

    Edge has been broken for a little over 2 months for me. One of the interim cumulative's broke it. Zero issues with work or personal OneDrive accounts connected to 4 computers and a phone.

  39. Avatar

    Chris Hedlund

    No problems so far on my Mac Pro running Mojave...

  40. Avatar

    tony_ansley

    My bluetooth Logitech Anywhere 2s Flow mouse will no longer connect . Had to switch to the included dongle.

  41. Avatar

    Skolvikings

    I love all the comments "I upgraded and no issues here." Well of course you aren't having issues. If every customer had issues after installing 1809, it wouldn't have been released a couple days ago.


    That doesn't diminish the fact that a potentially too large percentage of users are having issues. This is something we should all follow closely and hopefully Microsoft addresses quickly.


    As to the person in the article that lost 23 years worth of files, I sure hope they had backups. If not, they just learned an extremely painful lesson.

    • Avatar

      wright_is

      In reply to Skolvikings:

      On the other hand if only those having problems say anything, it tends to blow things out of all proportions. It might also be useful for Paul to see what percentage of readers are having problems, to put it into perspective.


      As to the person losing 23 years of data, if they had no backups, they only have themselves to blame these days. 30 years ago, it was another matter, but today there is no real excuse for not keeping backups.it is tragic.

      My daughter learnt this lesson the hard way last year when she gave her MacBook pro a coffee and lost her dissertation...

    • Avatar

      eric_rasmussen

      In reply to Skolvikings:

      They would have to. 23 years ago would have been Windows 98. There's no way the same PC has been upgrading all along to Windows 10. Even if they're using a NAS, the largest devices from 23 years ago was what, 60GB?


      It's funny. I do a clean install of every feature update. It's almost like getting a new PC every 6 months. It's definitely a pain, but it helps me declutter my software and it forces me to do full backups at least twice a year. I just did a full backup on Tuesday to prepare for a clean install of 1809 last night. The clean install worked great. :)

  42. Avatar

    Lerch

    Interesting. I updated my desktop (custom build) which runs Ivy Bridge (i7 3770) and I almost exclusively use Edge. So far, I have had absolutely no issues. I also updated a newer Lenovo Yoga 920 and is running without issues too.

  43. Avatar

    JerryH

    I've been using it through the entire Windows Insider program (installing every build) and it never deleted any data. But it does continue to have some issues. For example when coming out of sleep when attached to a Thunderbolt dock with multiple monitors it often doesn't turn one of the monitors on and you have to undock / redock to get it back. Another example is Edge has an issue with WebEx that wasn't there in RS4. There are a lot more minor ones. You file the issues, but never hear back.

    • Avatar

      wright_is

      In reply to JerryH:

      It woke up without a hitch this morning, both screens (both DisplayPort out to DisplayPort in on the monitor). I'll keep an eye on it.

      What dock and what monitors do you have? Have you looked for driver updates? I got a TB and Intel sound and video driver updates for my Lenovo over the last couple of weeks. It might be worth checking to see if the manufacturer has released an update for the dock or a video driver update.

    • Avatar

      wright_is

      In reply to JerryH:

      What setup do you have? I have a ThinkPad t480 and Lenovo Tb3 dock. I updated at home and booted fresh in the dock this morning. I'll have to see if it wakes up properly tomorrow.

  44. Avatar

    Elindalyne

    I am unable to use edge on my work PC. IPv6 Does nothing.

  45. Avatar

    MadsM

    Updated through windows update Tuesday so it is already rolling out. Luckily no problems yet.

  46. Avatar

    cmdrkeene

    I've installed this on huge array of hardware (11 devices so far) and it's been smooth as silk every time. Many Dell form factors of desktop PCs, a Dell Venue 8 Pro tablet from the "Windows 8" days, a Surface Pro 4, Surface Book 2, HP Stream laptop, a Lenovo Yoga, and several others. So far every one has been fine. I haven't see any files lost, although I of course have a backup of all my files since they're mirrored on every PC (OneDrive) and on an offline external drive, and an online external drive (File History). If your files are only one one drive, you're basically guaranteed to lose them - every hard drive will fail (average lifespan is about 4 years according to companies like Western Digital and Seagate).

  47. Avatar

    GilesBrule

    I'm not seeing any problems on the 3 machines I have upgraded. Plus the lag I used to get when right clicking the address bar in Edge seems to be gone and is over all much smoother now. I'm giving it another go as a result.

  48. Avatar

    webdev511

    Yep, I won't be getting it on my Ivy Bridge-E Xeon workstation because the August & September Intel Microcode update prevents the machine from booting. I had to remove the update via command line and then block it from installation so I could continue to use my workstation. The blame is partially Intel and Partially Microsoft for not doing actual CPU detection when applying the update. the September update was specifically for Broadwell and Skylake CPUs but, screw it, push it out to everyone!

  49. Avatar

    Winner

    My Windows 7 is still running great!

  50. Avatar

    eric_rasmussen

    I'm a professional developer, which means I'm paid to break things. I also don't trust other developers, because I know they're also paid to break things. Therefore, I do a clean install of every feature update because I know that "upgrade" path has been tested more than any other.


    A side effect of doing a clean install every 6 months is that I have full backups of all of my data twice a year. There stuff I create in the intervening months gets uploaded to OneDrive. My paranoia about in place upgrades apparently saved me some headaches, as my install of 1809 is working great. Sorry to hear that this is not the experience of everyone who's upgraded. :(

    • Avatar

      ulrichr

      In reply to Eric_Rasmussen:

      I also did a clean install, and have only found one issue. The Start menu is behaving very inconsistently. If you Pin and app to the Start menu it works fine, but if you then try to move it, or resize it, it bounces all over the menu, and sometimes when you resize you end up with 2 copies of the menu item. If you then unpin one of them, the other one seems to be inactive. I finally managed to get all the apps I wanted pinned, but it was a bit frustrating at times.

    • Avatar

      mahoekst

      In reply to Eric_Rasmussen:

      I am not sure if what you say is correct. I do around 300 upgrades a year of my machines and perhaps 1 or 2 clean installs (depending if we ran into bugs or not). That's true for most of my colleagues since we get pushed updates of our developer branches almost every day. True it's a build to build upgrade and not the 1803 to the latest upgrades. But upgrades are tested a lot :)

  51. Avatar

    SaintKaze

    Notice my battery life is down.

  52. Avatar

    pmeinl

    The update worked without any problems on my 6+ years old self-built desktop.


    On my Surface Pro 3 however (with a relatively clean Win10 install) the setup failed after the first reboot (then automatically downloaded the update again), went through a blue screen on the second update attempt but finally completed the update. Now the SP3 works fine. Maybe I had Problems because I am one of the few having the TPM update installed. Anyway, this added to my bad feelings about the SP3 reliability and I ordered a Lenovo X1 Tablet.

    • Avatar

      DavidSlade

      In reply to pmeinl:

      My self-built desktop also updated ok, but my Surface Book had some issues: Initially I received a message that a driver wasn't compatible with Windows(how if I was running Windows??). I had to install twice to get success.

      I lost all my Edge Favourites, but they all came back today, I think after I accessed timeline.

  53. Avatar

    rmlounsbury

    Yay frequent and forced major feature updates!


    At least I can deploy a GPO that prevents Windows 10 from picking up the latest and greatest Windows 10 feature update for about as long as I can hold off jumping to it. Even more reason for a slower annual cadence vs. this ridiculous twice a year cadence.

  54. Avatar

    fbalga

    Amazing, I HAVE ALREADY UPDATED TWO LAPTOPS AND A 2012 DESKTOP AND HAVE NOT HAVE ANY PROBLEMS AT ALL. I HAVE NOTICED THAT I HAVE NEVER HAD ANY GLITCHES THAT HAVE BEEN REPORTED WITH ANY UPDATE ON ANY OF MY THREE COMPUTERS , OR MY WIFES AND SONS LAPTOPS.

  55. Avatar

    ken_kelly

    My files are lost as well. Luckily it didn't effect OneDrive so only a few items, like Quicken file, is gone. Since that's backed up via Quicken, no loss. Same with Neat scanner files. Sucks though.

  56. Avatar

    bluvg

    All is fine here. Process went very smoothly for me, and no issues with lost files. Edge seems to work fine as well, though I hadn't used it much previously (I will give it another go now... seems much better than before).

  57. Avatar

    dnationsr

    they can go to the old.windows in the C:/ drive and retrieve their files

  58. Avatar

    chrisrut

    Hmmm. I can see how data could get lost - I'm set to sync to One Drive including my desktop. But I have an older program that writes to a local "Documents" folder, no matter what. Every time I'd do a fast ring upgrade, that local documents folder is erased. When I next run the local program it recreates that local folder with default contents. At which point I just restore the contents from a copy I keep on my desktop. Never tried to figure out why or report it - just assumed it's an old piece of software doing something stupid and lived with the work-around. But thinking about it, I could imagine cases where this could cause lost data...

  59. Avatar

    MacLiam

    Bad news here. I updated my main machine (a Studio) yesterday morning, and when I opened Quicken a little later to enter a payment, I got an abnormal screen treating me as a new user. I couldn't open the standard data file, and couldn't even find it. I looked for backup files and finally found the last one on OneDrive, but it couldn't be opened and looks to be the wrong size. I reversed the installation and am back on 1803. But I didn't get back my Quicken installation and the data files that were missing. I still can't open the backup.


    A night's sleep did not improve my mood or give me the sense that I might be able to recover from this.


    For about six months I have been running developer versions of 1809 on other machines as an Insider, but I don't have Quicken on those machines, so I had no inkling that this might be a problem. Two other non-Insider machines updated smoothly from 1803 to 1809, but I haven't yet explored them to see if anything is missing that I think should still be there.


    I had invited an early update on the Studio by recently joining the Insider Program in get into the Release Preview tier. My other 1803 machines (a power base Book 1 and a 15" Book 2) got the update notification without any effort on my part. That's several days before the official rollout program was supposed to start. I don't know why that would happen, unless... "Go home, Jake. It's Microsofttown."


    I'm seriously wondering if I should go to the Apple Store this morning and get something that, on present knowledge, would be more reliable for accounting info. I don't at the moment know if I can rely on Microsoft to keep from destroying the same data on other devices. I don't need stuff from a decade or more ago, but I would really like to have at least the last five years back. I can with time and enough coffee build those years from scratch. But I don't want to have to do it more than once.



    • Avatar

      jprestig

      In reply to MacLiam:

      I'd wait and see what Microsoft says about this before heading to the Apple Store. That is, if you're able to hold off. I have been in similar situations where I swore off a company, went out and bought the other option, just to later end up back with the company I swore off. Nothing good comes out of making a purchase out of rage and spite.


      That said - it's not like you'd be in a bad place with a Mac. They are great machines and will do the job easily. But I'd just want to hear what Microsoft says first.

      • Avatar

        MacLiam

        In reply to jprestig:

        Thanks, good advice. Since posting I have thought of additional steps I can take that will be less expensive than a new machine. Overnight two more backup files appeared from the week preceding the backup file I played with previously. Maybe patience will be rewarded.

        • Avatar

          Skolvikings

          In reply to MacLiam:

          No offense intended, but didn't you have a running backup of your Quicken data? If I'm recalling correctly, Quicken can be configured to prompt you to do a backup after each use (which requires just clicking the button) and that backup could have resided in OneDrive or been backed up by BackBlaze, etc.


          Of course, this doesn't excuse Microsoft if they caused you data loss, but we should all have current backups of important data or we're rolling the dice. We're all just one bad update or one failed hard drive away from potential data loss (and the same holds true even if you switch to a Mac).

          • Avatar

            MacLiam

            In reply to Skolvikings:

            Yes, Quicken prompted me for a backup every other time I opened it, and I always did so. There should have been a couple of hundred backup files dating back to my first installation of Quicken on this machine about two years ago. I rarely delete backups.

  60. Avatar

    RonH

    I updated my surface with no issues. My PC had the Edge and Microsoft store issue.


    If my network was public, everything worked. If I set it to private, Edge and the store stopped working. Firefox worked either way.

    IPV6 was turned on. I tried a network reset (bottom of the Status page) and that did not help.


    I reset the PC (keeping all files) and all is OK today. just need to install Lightroom and Photoshop, and the Office programs.


    I also updated a friends mini HP (28 GB storage, 2 GB RAM). The spring update involved 2 USB drives and many hours to get 1803 going.

    1809 installed without any extra USB drive nonsense.

  61. Avatar

    skane2600

    Why didn't Microsoft's QA department identify these problems before the release? Oh wait ..

    • Avatar

      CompUser

      In reply to skane2600:
      Maybe because they don't know about the problems until user's start reporting them? I think some of the problems user have might be because of their specific system configureations/hardware (not Windows specifically), or even user error, and there's no way a software company can predict every possibility. Just a thought.
      I've updated a desktop, a laptop, and a tablet, all from Windows Update, and haven't had any problems with any of them. (Knock on wood.)
      (Edit) Just thought I'd add one thing. There are two programs I always run on my computers first thing after installing a new OS or udpate before doing anything else. They are the free versions of Iobit Advanced System Care (it always finds and fixes errors in system files and the registry, among other things) and Smart Degrag (because nothing fragments a disk more than installing an OS). Just another thought.
      • Avatar

        EZAB

        In reply to CompUser:

        I thought you are not supposed to Defrag Solid State Drives? Yes or No?

        • Avatar

          CompUser

          In reply to EZAB:

          Older versions of Smart Defrag wouldn't run if you tried using it on an SSD. It would say the feature is not available for the selected disk. But with the last several versions (they upgrade very frequently), if it detects an SSD, it switches from defrag to trim for that drive. It seems to be the same thing as defragging.

          • Avatar

            Jeff Jones

            In reply to CompUser:


            In case anyone is confused about this, trimming is not the same as defragging.


            Fragmentation occurs for example when File1 is written, then File2 is written right after it. Then if you update File1 to be larger, the file system writes the extra data in the next available space after File2. So you end up with fragments of File1 stored before and after File2.


            Defragging puts those split fragments back together so when the rotating hard drive spins around the file can be read in a single line. On the other hand an SSD doesn't need to worry about fragmentation because it can access all locations at the same speed no matter where they are on the drive.


            Regarding TRIM, when a file is deleted from a drive it is often just flagged as not used, but the bits are left on the drive as they were. With an HDD you can write over top of the old data without problems. An SSD is different in that you can't write to an area that is already filled without erasing it first. It gets more complicated though because the way an SSD is designed you can't erase only the data you want. SSDs have data store in pages which are grouped into blocks. You can write single pages at a time, but you can only delete data in blocks. So to delete a smaller page of data you have to read the entire block in temporary memory, wipe the entire block then save only the pages you wanted to keep back into the clean block. Then you would be free to write new data into whatever empty pages you freed up.


            The TRIM command is like a background cleanup crew that goes around and wipes these areas that have been flagged as empty so when new data is written it doesn't have to wait for the section to be erased first.

        • Avatar

          Lauren Glenn

          In reply to EZAB:

          If you use the built in defrag in Windows (dfrgui from Run), it will TRIM the drive instead.

      • Avatar

        skane2600

        In reply to CompUser:

        I wouldn't expect Microsoft to be able to anticipate every problem, but it's a question of just how much effort they put into testing. Perhaps a sixth month schedule doesn't allow for adequate testing.

  62. Avatar

    saqlain

    can someone provide me with the download link to windows 10 please. i have posted a thread too on the forum but no reply yet i needed urgently pleaseee

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