Microsoft Pulls Windows 10 October 2018 Update

Posted on October 6, 2018 by Mehedi Hassan in Windows, Windows 10 with 76 Comments

Microsoft has quietly stopped the rollout of its latest update to Windows 10, the October 2018 Update. The company kicked off the update’s rollout earlier this week at its New York event. The rollout started off fairly well, though some users started reporting major issues with the update.

One of those major issues includes deletion of users’ personal files stored in folders like Documents, Music, Pictures, and Videos. Once the update is installed, these files are being completely removed for some of the users, and there also isn’t any way of recovering them — at least for the time being. Other users are reporting issues with Microsoft’s Edge browser as well, though that’s not as major as personal files being deleted.

Microsoft is now recommending users to not install the October 2018 Update until the company finds a fix for the issue. “We have paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as we investigate isolated reports of users missing some files after updating,” the company mentioned in a support document. Although Microsoft is only now acknowledging the issue, Windows Insiders have been reporting the bug for months on the Feedback Hub app.

It is unclear exactly how many users are affected by the issue, though that’s likely to be on the low levels mainly because Microsoft is rolling the update out in phases. The issue also doesn’t seem to be affecting every user that upgrades to the October 2018 Update, making it increasingly difficult for Microsoft to mitigate the problem.

Microsoft will likely roll out a fix for the issue as early as next week, resuming the rollout once again, though that’s yet to be confirmed. The October 2018 Update, in my experience, has been one of the more unstable feature updates for the OS in the recent times, and the latest incident just proves that yet again.

Thanks for the tip, Scott!

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Comments (87)

87 responses to “Microsoft Pulls Windows 10 October 2018 Update”

  1. Avatar

    anchovylover

    Boy, are heads going to roll over this. To pull such a major update is beyond embarrassing for MS. Credit to them for doing this but I can't imagine the quality testing and update system sinking any lower than this.


    Hopefully this will force MS to hold a major review of the system.

    • Avatar

      SherlockHolmes

      In reply to anchovylover:

      Dream on. Microsoft so far was never good in admiting a mistake.

    • Avatar

      matsan

      In reply to anchovylover:

      After all, it's only customer data - enterprises are lingering on 1703 or possibly 1709. I guess they are happy that private users without any options/knowledge to postpone updates take the hit in situations like this.

    • Avatar

      Pedro Vieira

      In reply to anchovylover:

      They had to pull the update, or else the "isolated reports" could turn into tens of thousands.

      It's clear MS should just focus on releasing one major version per year, and get it right. They can't keep up with this cycle and nobody wants this update scheme.

      • Avatar

        anchovylover

        In reply to PeteMiles:

        That would mean Edge would only be improved once a year also. MS can't entice people to use it now as it is. Allowing it to fall further behind isn't an option.

        • Avatar

          BMcDonald

          In reply to anchovylover:


          Are you saying the overall computing populace (and Microsoft themselves) should update the entire operating system every 6 months just to keep Edge fresh? You are kidding right?


          It's more like using Edge in any way, shape or form isn't an option.

          • Avatar

            anchovylover

            In reply to BMcDonald:

            I realise it's ridiculous however while MS won't or can't uncouple Edge then what choice do they have? If they move to a once a year release they would effectively be killing Edge.


            I'm open to suggestions. What do MS do?

            • Avatar

              skane2600

              In reply to anchovylover:

              If Edge has some problems or lacks some critical features, than MS should get on with it and close those gaps once and for all no matter how long it takes. 




              Then consider Chrome. Every time Google updates it, some people get annoyed and often the changes provide little or no value. 




              So, no, once Edge is feature competitive (if it isn't already) updating it once a year would not kill it.

        • Avatar

          hassan_timite

          In reply to anchovylover:

          Who care about Edge anyway ? [/sarcasm]

          Seriously noone forces Microsoft to tie Edge so closely to the O.S.

          They didn't learn from the IE fiasco apparently.

          • Avatar

            A_lurker

            In reply to Hassan_Timite:

            MS has not learned 'Unix Way' of having important parts of the OS being modular and independent of each other. If they did right they would have 4 major modules that can be updated independently: browser, desktop, windowing system, and kernel. Tightly coupling into effectively 1 module makes updating the code more problematic as the dependency are more likely to be like spaghetti.

          • Avatar

            paulc543

            In reply to Hassan_Timite:


            I've used Edge as my primary browser since Windows 10 came out. I don't use extensions, so it's worked fairly well for me... but it's beyond absurd that it can't be updated outside of major Windows releases, and I'm on the verge of going back to Firefox or giving Vivaldi a try.


            Microsoft really needs to get it's head out of it's arse. From retiring desktop apps with superior functionality in favor of simplistic "mobile" inspired apps WHEN THEIR ENTIRE MOBILE STRATEGY FAILED MISERABLY YEARS AGO, to these disastrous Windows updates/upgrades, that they label anything as "Pro" is a joke. Maybe their enterprise products and services work, but everything else is looking more and more like amateur hour.


            I'm about to evaluate Open Source office suites and will cancel my Office 365 subscription if I run into no major issues.

        • Avatar

          EZAB

          In reply to anchovylover:

          Edge should be updated every 6-8 weeks like Firefox and Chrome with cumulative updates or just separate it from the OS and get new versions from the Store like Apps!

      • Avatar

        Thomas Parkison

        In reply to PeteMiles:
        It's clear MS should just focus on releasing one major version per year, and get it right.

        Yep, they really do need to slow down on the upgrades already. Take a page out of Google and Apple's book, even they know that twice a year upgrades are too fast and that it can lead to some really stupid bugs that should have never seen the light of day.


        Once a year is good enough! Slow down! Good God Microsoft, please... for the love of God and all that is holy, slow down with the upgrades already!!!

  2. Avatar

    TigerTom

    Haven't noticed it on mine, but all my files are on one drive and synced. Been on the insider track all the way through.

  3. Avatar

    JohnKinn

    Shouldn't "Tagged with .... Windows 10 Version 1709" be 1809?

  4. Avatar

    Maktaba

    “Although Microsoft is only now acknowledging the issue, Windows Insiders have been reporting the bug for months on the Feedback Hub app.”


    Dona Sarkar must have been polishing her nails all that time, which is why she didn’t see it being reported.

  5. Avatar

    Matthew Hair

    It happened to my desktop PC that I upgraded when checking for Windows updates. Fortunately, I keep multiple backups with Acronis. I'll wait to upgrade all my other PCs.

  6. Avatar

    NT6.1

    Windows as a Service failed.

    • Avatar

      Minke

      In reply to NT6.1: This is a problem with the SaaS model--you are totally at the mercy of the companies controlling the software. As far as I know it hasn't happened yet, but just wait until some glitch starts deleting people's and organization's OneDrive or Google Drive data. Yes, we all know we are supposed to backup everything in three different locations at huge expense, hassle, and time because software and computers are notoriously unreliable, but how many do it?


  7. Avatar

    straker135

    I was affected, having never noticed it in my Insider experience previously, but only spotted it when Outlook.com notified me that a massive swathe of my OneDrive files had been deleted. To say I was surprised is an understatement, I thought I had been hacked! However the 30 day before permanent delete policy saved my bacon as it was, as far as I can tell, all there in the Recycle Bin in OneDrive. One click and it was back, for now.


    I am a bit shaken to be fair as I have come to rely on OneDrive as my maia back-up so my local backup practices have got slack. I used to backup to a local server automatically and also backup my OneDrive from the cloud to a drive on that server. The final piece of the backup routine is to backup selected folders/virtual drives to USB drives attached to the server and rotated out regularly offsite. Ho hum, still need old school backup routines it seems.


    One thing I have done for years is set up all my data on a separate partition or completely separate drive of desktops I build. That offers some protection from C:\ drive data related problems with Windows installs. Again I have got a bit slack in this regard.


    I don't backup to Drop Box as I don't want to pay for extra storage over the free amount and get 1TB plus for my Office 365 sub on OneDrive which is more than enough for my needs. Google Drive is secure I think but I don't trust them as an organisation for obvious reasons so avoid their products as much as possible. I also for personal reasons have largely avoided the walled garden of Apple, despite their beautiful and reliable hardware and core software, I guess because I am fundamentally masochistic and a bit of a control freak and Apple doesn't seem to think I should have to bother my head with the stuff that I do.

  8. Avatar

    Steve Martin

    Ok, this is the indefensible bug. Deleting user data is and will always be unforgivable. Microsoft needs to find the root cause and fire the engineer(s) responsible for such a thing. Under no circumstances should there ever be a "delete it if we don't know what it is" piece of code in any update. And your update just should not be looking at or making changes to anything in the user's documents no matter where those are located.


    Microsoft shouldn't be facing embarrassment. They should be facing lawsuits. I'm a software engineer, and I understand "bugs slip through," but not this type of bug. Ever.

    • Avatar

      train_wreck

      In reply to smartin:

      This, so much. At any other company the executive of engineering would be fired over this.


      Strange, I somehow don't see that happening here, though.....

    • Avatar

      ZeroPageX

      In reply to smartin:

      Individual engineers alone cannot be held responsible for things like this. If all unit tests pass, and initial dev user testing works, the engineer needs to move on to something else. This is why QA departments exist. You need someone outside of development to do additional testing, and you need them and product management to sign off on quality. It's irresponsible to only put the engineers in charge of making sure bugs like this don't happen. Microsoft canned most of their QA department assuming unit tests and preview builds would be enough. They need to fix their process.


    • Avatar

      hrlngrv

      In reply to smartin:

      Firing the engineers only if they also fire a VP-level project manager too.

      Still, one cause I've seen discussed would have required users to have altered default group policy settings. If so, and if the description of the particular group policy setting were clear about what'd happen, then I can't see firing anyone. OTOH, deleting user files should ALWAYS require explicit user approval.

  9. Avatar

    DocPaul

    It's been a long time since I've stored anything locally only. Everything is always in my OneDrive folders. So I haven't noticed if this bug affected me or not. My OneDrive folders remained intact. Is the bug only affecting only those local only personal folders?

    • Avatar

      wright_is

      In reply to DocPaul:

      I have machines with and without local data. So far, around a dozen upgrades and no problems., touch wood.

      It will be interesting to see where the problem lies. I've updated PCs which came with windows 10, some that came with Windows 7 or 8, some installed from scratch using a retail version of Windows 10 1709 and upgraded through 1803 to 1809.

      Some Intel generation 1 Core CPUs, Skylake, Coffee Lake, Ryzen or VMs running on Xeon servers, so a wide spectrum.

      Could it be a free space problem?

  10. Avatar

    Minke

    I preferred the days when we manually decided when and what to update. I always waited at least a month or two to see what all the early adopters were experiencing, and often it was worth it to wait. Running Ubuntu now and couldn't be happier I am not dealing with the W10 problems.

  11. Avatar

    Jedi Dwight

    I saw an article on Computerworld where it was said you can download Recuva to undelete your files. That's kind of shocking that they would not be moved, but actually deleted. WTH. This is intolerable.

  12. Avatar

    hrlngrv

    Who needs to waste all that money on in-house QA teams? Just launch and Insider program and hope unpaid volunteers report all problems rather than just silently reverting to production versions.

    If there were ever an occasion for courts giving serious consideration to limiting waivers of all liability in software licenses, this just might be it. Something as simple as no deleting files during OS upgrades without explicit user approval; deleting user files without user approval triggers strict liability which can't be waived.

  13. Avatar

    everyday

    Updated my laptop, it's better than all other windows version. Edge is much better, though LinkedIn sucks on Edge. Overall Laptop is feeling a bit more fast. so yeah i like this version.

  14. Avatar

    generalprotectionfault

    This is horrific and indefensible. Windows as a Service needs to die - it's a failure.

  15. Avatar

    bharris

    I see stories on the news about people that have lost 5 years of pictures or whatever & that is terrible. Microsoft has unwillingly released what is essentially malware (or something that behaves like malware). But, it also amazes me that anyone, even a typical user, would have 5 years of photos not backed up somewhere. If Microsoft really wants to add valuable features, add a nag message saying "You have 600 gigs of files, photos and personal memories that will be gone forever when, not if, something happens to this computer. Please plug in an external hard drive and we'll back it up or for $59 a year, we'll store your files on our systems "

  16. Avatar

    CaedenV

    How is nobody reporting the WiFi issues? Is this just a Cincinnati thing? All of my friends work for different companies, and the main issue we are all seeing is that WiFi has major issues on 3-6 year old Intel WiFi adapters. For many of our devices a Bios and driver update does the trick, but for devices no longer supported with new Bios options, the driver alone does not appear to fix it. Some devices plain won't connect, others show connected without internet after ~5-10 min. It has been a major thorn for many. Thankfully, I set my machines to not update for a year after the 1803 update, so they are not beeing affected. But pretty much all of my test machines are showing problems, and many of my friends are seeing similar issues.

    Also having issues where the update is triggering the TPM module on devices that have BitLocker enabled. This means finding and entering your bitlocker keys.


    That said; For devices that take the update without issue, this is a performance powerhouse! Everything seems so much snappier on my desktop. Application load, start menu search, it just all keeps up very nicely. I think that this will be a great update after the growing pains are dealt with... but man... these are some baaaaad growing pains!

  17. Avatar

    DavidSlade

    For me, 1809 has fixed network browsing issues I have been seeing on many pcs since 1703. Network resolution seems to be much improved.

  18. Avatar

    RM

    Sounds to me like the new functionality in OneDrive that is supposed to "backup" user documents might be the cause.

    • Avatar

      robincapper

      In reply to RM:

      Ironic, but I suspect that is the case. I upgraded a new Surface Go and the My Docs, Pictures, Desktop folders (which were empty) all turned to red X's for a couple of reboots then came back after OneDrive had done its thing. I suspect if they had content it would have come back empty

  19. Avatar

    paulpotter

    Hey Microsoft: Go back to updating OS when appropriate! Focus on making it the best OS, not the own with the most features. Stability, security, ease of use. Pull Edge out of the OS unless they want it to fail (if it hasn't already). And yes, fire everyone in the Insiders program that isn't an engineer that makes the product better. Quit wasting your resources on those that think Ninja Cat is awesome and worth the time.

  20. Avatar

    Dan1986ist

    How long has build 17763 of Windows 10 Version 1809 been out? A couple of weeks or so. How many Fast or Slow Insiders had this user files deletion issue and how many reported this problem?

  21. Avatar

    wattsvilleblues

    You're welcome for the heads up last night fellas!

  22. Avatar

    ikjadoon

    Sans publishing your passwords and/or banking information online, deleting user files is one of the most unforgivable outcomes.


    MS should be ashamed. As soon as I heard two days ago, for the first time ever, I disabled Windows feature updates for 365 days. Will that be enough to regain trust? I don't know.


    I can forgive cosmetic bugs, incompatibilities, deprecated features, known issues, missing features, etc. But rolling the dice with my personal data?


    **** off, Microsoft. This kind of BS is a fatal mistake.

  23. Avatar

    SherlockHolmes

    Oooooops, they did it again. Sorry Microsoft, its getting more embarrassing with every Update. Thankfully I never store my files in the same location as is my Windows.

  24. Avatar

    troy

    They've Expired these updates from WSUS too. When's the last time THAT happened with a major update like this? They don't even trust sysadmins with this update? Hardly any sysadmin would have the "Upgrades" classification on automatic approval anyway, which these feature updates sit in.


    This suggests to me that it's serious enough they know they need a new build/package. Not just merely a "pause".

  25. Avatar

    navarac

    People seem to have forgotten the old adage when installing new versions of Windows. Backup, Backup and then Backup a third time.

    • Avatar

      JerryH

      In reply to navarac:

      So that used to be what you did. But that was when you actually went and bought a new copy of Windows. These days they just show up with the security updates and the average user doesn't even know they are installing a new Windows version. Those of us here certainly get it - but the "normals" don't know they are installing a new version.

  26. Avatar

    dcdevito

    Good thing I keep all my files in Google Drive.


    /burn

  27. Avatar

    Kudupa

    Simply put this is due to failure of INSIDER PROGRAM. As Mehesdi says, insiders been reporting it but it looks like the issue was never escalated. That program has become a waste where fans ask idiotic things from MS.

  28. Avatar

    Matt Kelly

    Deletion of user data- unforgivable. Maybe ease back to one major update a year, MAKE IT SAFE FOR USER DATA AND GET IT RIGHT FIRST TIME...


    Btw, personally I ran this update on 3x PCs. Dell XPS 13” 9343 all ok, HP 27” all in one 2017 model all ok, MACBOOK pro 2017 13” boot camp complete fail, no driver support for keyboard or mouse. Had to roll back using external keyboard and mouse. No user data loss however...

  29. Avatar

    jsarieh

    Are clean installs affected by the deletion bug? All of my files are on OneDrive and Dropbox and non of them are stored locally. I really wanted to do a clean install of Mojave and Windows 10 1809 this weekend....

  30. Avatar

    dbonds

    Interesting twist - MSFT (specifically Dona Sarkar via twitter) states they will work with affected users to recover lost files.


    https://www.engadget.com/2018/10/08/microsoft-windows-10-missing-files-fix/


    Personally have upgraded two machines and no issues (yet) with either. Files backed up in several locations as well. ;-)

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