It’s can be painfully hard to watch, but an ex-Microsoft employee has posted a video explaining why Windows 10 is so unreliable. He’s right, but I can fill in a few more details to provide a more complete picture of the problem.

The background: Jerry Berg is a former senior software developer at Microsoft. He was let go after 15 years at the company and decided to pursue self-employment via a tech enthusiast YouTube channel. And, yes, he’s almost certainly correct about what happened to Windows 10 from a reliability perspective.