Microsoft Provides Workaround for Reset This PC Bug

Posted on October 23, 2020 by Paul Thurrott in Windows 10 with 10 Comments

Users on Windows 10 version 2004 who are unable to use Reset This PC successfully now have a workaround that should set things right.

Oddly, I just experienced this on a review laptop: I went to reset the PC so I could remove all my personal information from the device and was told, “There was a problem when resetting your PC. No changes were made,”

As it turns out, this is a known issue in Windows 10 version 2004, and while Microsoft is working to formally fix it, the firm has provided a workaround for the meantime.

Here are the steps:

1. Open an elevated command prompt. The easiest way is to open Start, type cmd, right-click the top choice in the results (“Command Prompt”), and then choose “Run as administrator” from the menu that appears.

2. Run the Deployment Image Servicing and Management (DISM.exe) command-line utility:

dism /online /cleanup-image /restorehealth

3. Reboot the PC. Then, run Reset This PC again.

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