Users on Windows 10 version 2004 who are unable to use Reset This PC successfully now have a workaround that should set things right.
Oddly, I just experienced this on a review laptop: I went to reset the PC so I could remove all my personal information from the device and was told, “There was a problem when resetting your PC. No changes were made,”
As it turns out, this is a known issue in Windows 10 version 2004, and while Microsoft is working to formally fix it, the firm has provided a workaround for the meantime.
Here are the steps:
1. Open an elevated command prompt. The easiest way is to open Start, type cmd, right-click the top choice in the results (“Command Prompt”), and then choose “Run as administrator” from the menu that appears.
2. Run the Deployment Image Servicing and Management (DISM.exe) command-line utility:
dism /online /cleanup-image /restorehealth
3. Reboot the PC. Then, run Reset This PC again.