Windows 10’s latest major update, the October 2018 Update, has turned out to be a big mess for Redmond. To bring you in line with everything that’s happened so far, here’s a quick breakdown: on October 2, Microsoft started rolling out the update, users then started submitting reports of a data deletion issue on October 4, forcing Microsoft to pause the rollout and pull the update on October 6.
Over the last few weeks, Microsoft has been working to fix the data deletion issue and completely investigate the reason behind it. Today, the company is finally re-releasing the update to the public after weeks of silence.
Microsoft said in a blog post that the company has carried out extensive testing to ensure the data deletion has been completely resolved, stating “in addition to extensive internal validation, we have taken time to closely monitor feedback and diagnostic data from our Windows Insiders and from the millions of devices on the Windows 10 October Update, and we have no further evidence of data loss.”
Redmond will continue to roll out the update slowly as it does with major Windows 10 updates, meaning the update won’t arrive right away for your device. The company says it will launch a new Windows Update status dashboard next year that will provide the public with frequent updates on Windows 10 update rollouts.
The update is available for commercial customers of Windows 10 starting today as well, including users of Windows Server 2019 and Windows Server Version 1809.
Microsoft knows the company has made a huge mistake here, so it’s trying to make users aware of all the testing it does to ensure good quality of the software it makes. The software giant detailed its approach towards making sure Windows 10 works perfectly for everyone in a blog post, claiming that the data deletion bug was a “small but serious issue.”
Microsoft continues to boast about its testing process with Windows 10 — the company says it uses Machine Learning and other data-driven techniques to identify and resolve issues in the OS, as well as using feedback from Windows Insiders. The company said that the Windows 10 April 2018 Update had the highest Net Promoter rating so far, which is essentially the rating users give Windows 10 when it randomly annoys them with a notification asking how likely they are to recommend the OS to their friends.
Although Microsoft claims the quality of Windows 10 is improving with every new release, it’s clear the company’s testing approach still needs a ton of tweaking, especially when such a serious data deletion issue makes it through to the public after months of testing.
“We will up our effort to improve our ability to prevent issues and our ability to respond quickly and openly when issues do arise. We intend to leverage all the tools we have today and focus on new quality-focused innovation across product design, development, validation, and delivery,” the company said.
The update should be available for download here.